At a Glance
- Tasks: Manage resident communications and ensure smooth kitchen and bathroom refurbishments.
- Company: Join a leading social housing organisation focused on community impact.
- Benefits: Competitive pay, mileage reimbursement, and opportunities for professional growth.
- Other info: Immediate start with a temporary contract until March 2027.
- Why this job: Be the vital link between residents and contractors, making a real difference in their homes.
- Qualifications: Experience in social housing and strong communication skills are essential.
The predicted salary is between 21.6 - 26.4 £ per hour.
Location: Northampton & Kettering (covering social housing sites across both areas)
Contract Type: Temporary / Fixed-Term (Immediate Start - March 2027)
Sector: Social Housing / Planned Maintenance (Kitchens & Bathrooms)
About the Role
We are looking for an experienced Resident Liaison Officer (RLO) to manage resident communications on a fast-paced planned maintenance contract across Northampton and Kettering. This role focuses on internal refurbishments (kitchens and bathrooms) within occupied social housing properties. You will act as the vital bridge between residents, site management, housing association client teams, and sub-contractors to ensure smooth project delivery, minimal disruption, and high resident satisfaction.
Key Responsibilities
- Resident Communications: Conduct pre-work surveys, deliver consultation packs, and explain work scopes and schedules to residents prior to start dates.
- Day-to-Day Liaison: Act as the primary point of contact for resident queries, concerns, or special requirements during active kitchen and bathroom refits.
- Access Management: Work closely with tenant populations and site teams to maintain access schedules and minimise no-access delays.
- Choice Options: Guide residents through colour/style choices for units, worktops, tiles, and flooring according to contract specifications.
- Complaints & Feedback: Log, investigate, and resolve resident complaints promptly, ensuring all issues are escalated to site leadership where appropriate.
- Quality & Handover: Conduct post-completion satisfaction surveys, assist with sign-off documentation, and hand over completed works.
Key Requirements & Experience
- Social Housing Background: Demonstrable experience working as an RLO or Tenant Liaison Officer (TLO) specifically on social housing planned maintenance schemes.
- Kitchen & Bathroom Experience: Strong familiarity with internal refurbishment programmes and the day-to-day impacts of living through kitchen/bathroom refits.
- Local Knowledge: Ability to travel regularly between sites across the Northampton and Kettering regions.
- Communication Skills: Exceptional interpersonal, conflict-resolution, and written communication skills with an empathetic approach.
- Licence & Transport: Valid UK Driving Licence and access to a reliable vehicle (mileage reimbursed where applicable).
CLICK APPLY NOW IF THE ROLE IS OF INTEREST AND YOU HAVE THE RELEVANT QUALIFICATIONS/EXPERIENCE
Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Resident Liaison Officer - Kitchens and Bathrooms in Northampton employer: Randstad Construction and Property
As an employer, we pride ourselves on fostering a dynamic and supportive work environment in Dartford, Kent, where our team members are empowered to grow and develop their skills. With a strong focus on employee well-being, we offer competitive pay rates, flexible working hours, and opportunities for career progression within the vital infrastructure sector. Join us in making a meaningful impact on the M25 network while enjoying a collaborative culture that values innovation and teamwork.
Contact Details:
Randstad Construction and Property Recruitment Team
