Role: Resident Liaison Officer (RLO)
Skills, Experience, Qualifications, If you have the right match for this opportunity, then make sure to apply today.
Location: Northampton & Kettering (covering social housing sites across both areas)
Contract Type: Temporary / Fixed-Term (Immediate Start - March 2027)
Sector: Social Housing / Planned Maintenance (Kitchens & Bathrooms)
About the Role
We are looking for an experienced Resident Liaison Officer (RLO) to manage resident communications on a fast-paced planned maintenance contract across Northampton and Kettering.
This role focuses on internal refurbishments (kitchens and bathrooms) within occupied social housing properties. You will act as the vital bridge between residents, site management, housing association client teams, and sub-contractors to ensure smooth project delivery, minimal disruption, and high resident satisfaction.
Key Responsibilities
Resident Communications: Conduct pre-work surveys, deliver consultation packs, and explain work scopes and schedules to residents prior to start dates.
Day-to-Day Liaison: Act as the primary point of contact for resident queries, concerns, or special requirements during active kitchen and bathroom refits.
Access Management: Work closely with tenant populations and site teams to maintain access schedules and minimise no-access delays.
Choice Options: Guide residents through color/style choices for units, worktops, tiles, and flooring according to contract specifications.
Complaints & Feedback: Log, investigate, and resolve resident complaints promptly, ensuring all issues are escalated to site leadership where appropriate.
Quality & Handover: Conduct post-completion satisfaction surveys, assist with sign-off documentation, and hand over completed works.
Key Requirements & Experience
Social Housing Background: Demonstrable experience working as an RLO or Tenant Liaison Officer (TLO) specifically on social housing planned maintenance schemes.
Kitchen & Bathroom Experience: Strong familiarity with internal refurbishment programs and the day-to-day impacts of living through kitchen/bathroom refits.
Local Knowledge: Ability to travel regularly between sites across the Northampton and Kettering regions.
Communication Skills: Exceptional interpersonal, conflict-resolution, and written communication skills with an empathetic approach. xgikmsk
Licence & Transport: Valid UK Driving Licence and access to a reliable vehicle (mileage reimbursed where applicable).
CLICK APPLY NOW IF THE ROLE IS OF INTEREST AND YOU...
Resident Liaison Officer - Kitchens and Bathrooms in Kingsthorpe employer: Randstad Construction and Property
As an employer, we pride ourselves on fostering a dynamic and supportive work environment in Dartford, Kent, where our team members are empowered to grow and develop their skills. With a strong focus on employee well-being, we offer competitive pay rates, flexible working hours, and opportunities for career progression within the vital infrastructure sector. Join us in making a meaningful impact on the M25 network while enjoying a collaborative culture that values innovation and teamwork.
Contact Details:
Randstad Construction and Property Recruitment Team
