At a Glance
- Tasks: Join our team to manage client invoicing and support supply chain operations.
- Company: Dynamic company focused on customer service and operational excellence.
- Benefits: Competitive pay, remote work, and equipment provided.
- Other info: Flexible working hours and opportunities for overtime.
- Why this job: Be a key player in a fast-paced environment and enhance your skills.
- Qualifications: Degree in Business or related field; 2-5 years experience preferred.
The predicted salary is between 15.86 - 15.86 £ per hour.
Location: Horsham (Langhurstwood Rd) - Remote
Pay Rate: £15.86 per hour (£22,600 per annum equivalent)
Hours: Full-time, 38.75 hours per week (Monday - Friday, 07:30 - 16:00 | 45-min lunch break)
Positions Available: 2
About the Role
We are seeking detail-oriented Customer Service Specialists to join the Compactor Customer Service Admin and Supply Chain Support teams. In this role, you will play a vital part in reviewing projects, managing documentation, initiating client invoices, tracking KPI metrics, and collaborating across internal departments to ensure seamless operational and financial workflows.
Key Responsibilities
- Invoicing & Finance Support: Prepare, verify, and raise client prepayment, product, and freight invoices (TBIs) and transfer them to the Finance team. Serve as a primary point of contact for Finance regarding client invoices and billing queries. Ensure 100% accuracy in invoice creation and ensure projects are invoiced within the correct fiscal period. Collect client-specific invoicing requirements and ensure full compliance with customer contracts. Assist Project Managers with quotes (evaluating routes of goods, VAT rules, estimated freight, insurance, and FX rates). Prepare and redact requested records for internal and external audits.
- Systems & Data Management: Maintain and regularly update delivery dates and accurate records in Salesforce (SFDC) and ERP systems. Collaborate with Finance at month-end to maintain an accurate accruals list for both customers and suppliers. Track and update Key Performance Indicators (KPIs) for customer business reviews.
- Supply Chain & Compliance: Support Project Management teams with freight estimates, Incoterms, and import/export queries. Adhere strictly to all relevant Standard Operating Procedures (SOPs).
- Stakeholder Collaboration: Work closely with internal teams including Project Management, Logistics, Finance, Quality Assurance (QA), and Goods-In/Out. Communicate professionally with external clients and couriers as needed.
Requirements & Qualifications
- Education: Degree in Business, Finance, Supply Chain, Logistics (or equivalent relevant commercial experience).
- Experience: 2-5 years of experience in supply chain or finance (experience within a pharmaceutical environment is preferred).
- Technical Skills: Strong MS Office skills; prior user experience with ERP systems and Salesforce is highly beneficial.
- Core Competencies: Excellent written and verbal communication skills in English. Strong multitasking abilities with a high level of attention to detail. Solid coordination, organisational, and negotiation skills.
What We Offer
- Flexible Working: Remote workplace setup.
- Equipment Provided: Laptop and necessary accessories provided upon start.
- Overtime: Available as required.
How to Apply
If you meet the criteria and are ready to contribute to a fast-paced supply chain environment, apply today!
Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Customer Service Specialist in Horsham employer: Randstad Construction and Property
Randstad Construction and Property is an excellent employer, offering a supportive work environment where employees can thrive. With competitive pay, weekly earnings, and the opportunity for temp-to-perm roles, you will find a rewarding career path while enjoying a great work-life balance in the beautiful city of Oxford. Join our dedicated team and take advantage of our commitment to employee growth and satisfaction.
Contact Details:
Randstad Construction and Property Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist in Horsham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Randstad Construction and Property. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Randstad Construction and Property before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Specialist in Horsham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Randstad Construction and Property:Your cover letter is your chance to shine! Tell us why you want to work at Randstad Construction and Property specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Randstad Construction and Property!
How to prepare for a job interview at Randstad Construction and Property
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
