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- Tasks: Lead and manage Soft Services for a top Facilities Management company.
- Company: Join a leading Facilities Management company in Larbert with a focus on innovation.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Why this job: Make a real impact by managing essential services and leading a large team.
- Qualifications: Experience in facilities management and strong leadership skills required.
- Other info: Diverse workplace that values equality and offers support for all applicants.
The predicted salary is between 43200 - 72000 £ per year.
We are looking for an experienced Soft Services Manager for one of our top Facilities management companies in Larbert. The post holder will be responsible for all aspects relating to the design development, integration, mobilisation and delivery of the Soft Services. The post holder will be expected to support other business units as required and ensure that all services and development are delivered to budget and to the standard required by the Contract and other parties. The post holder will be expected to deputise in the absence of the Contract Director and is responsible for all aspects of the financial management of the departments, with an operational budget of circa £9m.
Main Duties / Responsibilities:
- Principal in all Soft Services liaison and development meetings with senior members of the consortium partners pre and post financial close.
- Lead the development of contractual Method Statements for all Soft Services.
- Responsible for the assessment of all transferring personnel and the job matching process.
- Assuming responsibility for the eleven Soft Services design development, service solution, mobilisation, delivery and operation post commissioning.
- Deliver the Soft Service solution on time and within budget.
- Identify, review and deliver any new business opportunities in line with company policy and best practice.
- Negotiate the site catering contract, manage the construction of the facility, mobilise and deliver Site Catering Services.
- Match transferring personnel to new positions and recruit to fill any vacancies.
- Manage the budget in line with income and expenditure and draw up contingency plans to deal with projected overspends.
- Liaise regularly with key personnel from the builder, NHS and SPV to resolve issues and ensure on-time delivery of construction and services.
- Monitor key performance indicators and agree improvement plans within an agreed timescale where these fall below set standards.
- Produce the annual business plan for the Soft Services operations identifying new business opportunities within the contract and negotiate proposals with NHS Forth Valley and other parties to maximise revenue and margin.
- Liaise with customers and senior managers of the NHS Forth Valley to ensure the agreed level of service is developed in line with NHS and company policies.
- Liaise with customers and senior managers to manage expectations in terms of service design and delivery.
- Liaise with key stakeholder groups, exchanging information to jointly develop service solutions.
- Attend formal meetings and formally present updates and service solution design information.
- Ensure all Soft Service staff are trained to the required standard to carry out their duties prior to their transfer.
- Establish and review working procedures within each area to ensure compliance with Health and Safety and other statutory regulations.
- Authorise the purchase and procurement of materials and supplies, ensuring that cost, quality and wastage of products and materials are monitored regularly.
- Agree and authorise sign off for FM areas within the design process.
- Review and amend annual service and personal objectives with Departmental Managers.
- Procure high value capital items for the fit out of the building.
- Advise the builder, NHS and the SPV on FM issues.
- Plan, interpret and devise budgetary plans to monitor performance, adjusting plans accordingly.
- Responsible for policy implementation and development of service.
- Responsible for recruitment of staff.
- Ensure all staff have an annual appraisal and PDP completed.
- Act as authorised budgetary signatory.
- Lead, participate in and contribute to various external forums.
Systems and Equipment:
- COSHH regulations
- Financial procedures
- IT systems and use of Microsoft Office applications
- Secure storage of Personnel records
- Security Systems
- Health and Safety systems and working practices
- HR systems and procedures
- Soft Services equipment knowledge (Switchboard, Helpdesk for example)
- Computer Aided Facilities Management system (CAFM)
- Automated Guided Vehicles system
Randstad CPE values diversity and promotes equality. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK.
Locations
Soft Services Manager in Falkirk, Larbert employer: Randstad Construction and Property
Contact Detail:
Randstad Construction and Property Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Soft Services Manager in Falkirk, Larbert
✨Tip Number 1
Network like a pro! Get out there and connect with people in the facilities management sector. Attend industry events, join relevant online groups, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to soft services and think about how your experience aligns with their needs. We recommend practising common interview questions and even role-playing with a friend to boost your confidence.
✨Tip Number 3
Showcase your skills through real-life examples. When discussing your experience, focus on specific achievements that demonstrate your ability to manage budgets, lead teams, and deliver projects on time. Use metrics where possible to highlight your impact!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. So, get your application in and let’s get you one step closer to that Soft Services Manager role!
We think you need these skills to ace Soft Services Manager in Falkirk, Larbert
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Soft Services Manager role. Highlight your experience in facilities management, budget handling, and team leadership. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past successes in managing soft services and how you can bring that expertise to us.
Showcase Your Financial Acumen: Since you'll be managing a significant budget, it's crucial to demonstrate your financial management skills. Include any relevant experience with budgeting, cost control, and financial planning in your application.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Randstad Construction and Property
✨Know Your Soft Services Inside Out
Make sure you have a solid understanding of soft services management, especially in facilities management. Brush up on your knowledge about TUPE regulations, budget management, and service delivery standards. This will help you answer questions confidently and demonstrate your expertise.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and decision-making abilities. Think of examples from your past experiences where you've successfully managed budgets, integrated teams, or improved service delivery. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Showcase Your Leadership Skills
As a Soft Services Manager, you'll need to lead teams and liaise with various stakeholders. Be ready to discuss your leadership style and how you've motivated teams in the past. Highlight any experience you have in training staff and managing performance, as this is crucial for the role.
✨Research the Company and Its Values
Familiarise yourself with the company's mission, values, and recent projects. Understanding their approach to facilities management and how they prioritise customer satisfaction will allow you to tailor your responses and show that you're genuinely interested in the role and the company.