At a Glance
- Tasks: Lead a team to transform customer complaints into positive experiences in social housing repairs.
- Company: Dynamic social housing organisation focused on quality and improvement.
- Benefits: Competitive salary, full-time role, and opportunities for professional growth.
- Other info: Join a fast-paced contact centre with a supportive team culture.
- Why this job: Make a real difference in residents' lives while developing your leadership skills.
- Qualifications: Proven leadership experience and a passion for customer service excellence.
The predicted salary is between 35000 - 35000 £ per year.
Location: Basildon
Salary: 35,000 per annum
Contract Type: Full-time, Permanent
About the Role
Are you a proven leader with deep roots in the social housing repairs sector? Do you know how to turn a challenging customer complaint into a positive experience while driving a culture of continuous improvement? We are looking for an exceptional Customer Complaints Team Leader to champion our right first time quality culture. Heading up a small, dedicated team within our fast-paced contact centre, you will ensure our multi-channel operations (phone, email, video, social media, and correspondence) deliver an outstanding service to our residents. You will be the operational backbone of the complaints team - balancing performance data, coaching advisors, and actively managing Work in Progress (WIP) to exceed our performance targets.
Key Responsibilities
- Team Leadership
Customer Complaints Team Leader in Essex employer: Randstad Construction and Property
Join a dynamic and supportive team in Basildon, where we prioritise employee growth and development within the social housing repairs sector. Our culture fosters collaboration and innovation, ensuring that every team member feels valued and empowered to make a difference. With competitive salaries and a commitment to continuous improvement, we offer a rewarding environment for those looking to lead and inspire in customer service excellence.
Contact Details:
Randstad Construction and Property Recruitment Team
