Customer Service Agent

Customer Service Agent Customer Service Agent - Leading Property Business - Full training provided - Remote/Hybrid Working Are you a customer service superstar who thrives in a ssuccessful business environment? Do you genuinely enjoy helping people and improving their experience? Our client, a leading and Great Place to Work UK accredited property management business, is seeking a dedicated Remote/Hybrid Customer Service Agent to join their fantastic team! This is your chance to be the friendly, problem-solving voice for residents and property owners, all from the comfort of your home. What You ll Do: Respond to customer inquiries via phone, email, and live chat. Professionally handle and resolve formal complaints via email. Collaborate with other departments to investigate and resolve complex issues. Provide accurate information and solutions for property-related questions. Log all customer interactions accurately in the CRM. Monitor root cause analysis and working on exciting projects to enable a better customer journey What You ll Bring: Proven customer service experience, ideally in a services related setting and with complaint handling exposure. A strong customer-focused mindset and a passion for enhancing the customer journey. Excellent written and verbal communication skills (especially for formal correspondence). Strong problem-solving abilities and a p...