Customer Care Technician

Overview

Are you experienced as a Customer Care Technician within the residential sector with a good knowledge of customer expectations and H&S on site? I am working a national house builder looking for a new Customer Care Technician to join their Head office in Durham, who is open to travel between sites in Middlesbrough, Hartlepool, Scarborough.

Responsibilities

• Attend client visits as required; the Customer Care Co-Ordinator will arrange work visits via the COINS system and schedule in your calendar
• Ensure that the Customer Care Vehicle is stocked with the necessary building and decorating materials required for the Job Sheets
• Ensure any additional material requirements are measured and specified (eg type, handing etc) and are either collected locally from approved suppliers, or ordered through Customer Care coordinator who will fax/email the requirements to the Buying department
• Check communications received (ie phone messages, faxes and emails) regarding additional works that arise during the week and re plan work accordingly
• To understand, implement and adhere to SHEQ policy and strategy

What we are looking for

• 5+ years experience
• Coins experience
• Strong customer care experience
• Excellent organisational skills
• Good level of IT literacy

For an opportunity to work within this established and reputable company feel free to get in touch with Lauren on (phone number removed).

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business