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For Companies At a Glance
- Tasks: Manage top-tier client accounts and lead a high-performance team.
- Company: Dynamic agency focused on client satisfaction and growth.
- Benefits: Competitive salary, diverse work environment, and opportunities for professional development.
- Why this job: Make a real impact by building strong client relationships and leading innovative projects.
- Qualifications: 8+ years in client management with excellent communication and leadership skills.
- Other info: Join a diverse team that values equality and supports your career growth.
The predicted salary is between 43200 - 72000 £ per year.
Key Responsibilities
- Managing Client Accounts: Serving as the primary point of contact for top-tier clients, managing satisfaction, handling escalations, acting as the client's voice internally, and initiating relationship-building efforts.
- Strategic Account Oversight: Develop strategic plans for key accounts, identify upsell/cross-sell opportunities, and track performance against client-specific KPIs.
- Team Leadership: Lead, mentor, and develop the Client Service team, fostering a collaborative, high-performance culture.
- Project Delivery: Ensure projects are delivered on time, within scope, and monitor budgets for profitability, recommending workflow improvements as needed.
- Growth and Retention: Oversee client onboarding and implement strategies to retain and grow high-value accounts.
- Marketing & New Business: Represent the agency externally and support the new business team in pitches for strategic clients.
Required Skills & Experience
- Expertise: Deep understanding of the property and place ecosystem, including ownership structure, and the role of brands and marketing communications.
- Focus: A strong passion for achieving excellence across the entire client experience and a continuous improvement mindset.
- Interpersonal & Leadership: Excellent communication, presentation, and interpersonal skills; ability to lead, inspire, and collaborate effectively with both internal teams and clients utilising an authentic leadership style.
- Commercial Acumen: Strong financial and commercial skillset to ensure profitable work, paired with an entrepreneurial spirit.
- Experience: 8+ years of agency and client management experience.
- Proven track record in client satisfaction, growth, and leading/developing a Client Service team.
- Strong understanding of marketing principles, strategy, and campaign execution.
- Ability to initiate and lead business discussions with C-Suite level clients.
Candidates must be eligible to live and work in the UK.
Client Relationship Director employer: Randstad Construction and Property
Contact Detail:
Randstad Construction and Property Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relationship Director
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on a job opportunity!
✨Tip Number 2
Prepare for those interviews! Research the company and its clients thoroughly. Understand their needs and think about how you can add value as a Client Relationship Director. Practise your pitch so you can confidently showcase your expertise and leadership skills.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the position.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Plus, applying directly can sometimes give you an edge over other candidates. So, get your application in and let’s land that dream job together!
We think you need these skills to ace Client Relationship Director
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Relationship Director role. Highlight your experience in managing client accounts and leading teams, as this will show us you understand what we're looking for.
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you've driven client satisfaction and growth. We love seeing quantifiable results that demonstrate your impact in previous roles.
Be Authentic: Let your personality shine through in your application. We value authenticity and want to see how you communicate and connect with others, especially since this role involves a lot of interpersonal interaction.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Randstad Construction and Property
✨Know Your Clients Inside Out
Before the interview, dive deep into the company’s client portfolio. Understand their key accounts and any recent projects. This will help you speak confidently about how you can enhance client satisfaction and build relationships.
✨Showcase Your Leadership Style
Prepare examples of how you've led and developed teams in the past. Highlight your authentic leadership style and how it has fostered a collaborative culture. Be ready to discuss specific challenges you faced and how you overcame them.
✨Demonstrate Commercial Acumen
Brush up on your financial knowledge related to client management. Be prepared to discuss how you’ve ensured profitability in previous roles and how you identify upsell or cross-sell opportunities. This shows you understand the business side of client relationships.
✨Prepare for C-Suite Conversations
Think about how you would approach discussions with C-Suite clients. Prepare to articulate your strategies for client growth and retention clearly and concisely. This will demonstrate your readiness to engage at a high level and your understanding of their needs.
