At a Glance
- Tasks: Support student admissions with admin tasks and provide top-notch customer service.
- Company: Join Belfast Metropolitan College, one of the UK's largest colleges.
- Benefits: Earn £13.63 per hour, enjoy enhanced holidays, and access discounts.
- Other info: Flexible hours, great career experience, and a chance to work across multiple campuses.
- Why this job: Be part of a dynamic team during peak enrolment and make a difference for students.
- Qualifications: GCSE Maths and English grade C or equivalent; strong IT and communication skills.
Randstad has an excellent opportunity available for admissions support assistants to join the team at Belfast Metropolitan College. The ideal candidate will provide essential administrative support during the peak student enrolment period across the Millfield, Titanic Quarter and Castlereagh campuses to ensure a smooth and welcoming experience for applicants by delivering high-quality customer service and efficient administrative support.
Benefits
- Opportunity to work at one of the UK's largest FE / HE colleges
- Competitive hourly rate - Band 3 £13.63 per hour
- Enhanced holiday package
- 36 hours per week as standard
- Monday to Friday hours
- Parking available at all campuses (discounted and free depending on location)
- Employee Assistance Programme with access to counselling
- Access to high street, retail and leisure discounts
- Refer a friend scheme (uncapped)
Requirements
- Must hold a GCSE Maths and English grade C or equivalent
- Full availability for the duration of the project from 11th August to 11th September, with no planned holidays or absences permitted during this peak engagement period
- Proficient IT skills with the ability to use technology effectively in the workplace
- Proven ability to multitask and successfully cope with conflicting priorities in a fast-paced environment
- Strong communication skills with the ability to deal professionally with nervous or agitated students in a busy environment
- Flexibility to move between campuses and adapt to varying start and finish times as required
- Candidates will be subject to enhanced vetting / compliance checks including an Enhanced Access NI check due to the nature of this work, this may include a Barred List check for both Children & Vulnerable Adults (depending on the role)
Responsibilities
- Handle inbound calls, answer enquiries from students, prospective students and parents
- Make outbound calls to support applicants, follow up on waiting lists and progress applications
- Conduct vital pre-enrolment checks
- Contact applicants who have not yet uploaded required evidence, such as proof of ID or qualifications
- Process telephone enrolments efficiently for direct enrolment applicants
- Maintain compliance with all examining board requirements
- Respond promptly to emails and manage general administrative duties including photocopying and data entry
- Create, update and maintain accurate spreadsheets alongside the computerised management information system
- Undertake any other duties associated with administrative posts to support the college during its peak period
Admissions Support Assistant employer: Randstad Care
Belfast Metropolitan College is an outstanding employer, offering a dynamic work environment where you can make a real difference during the crucial student enrolment period. With competitive pay, enhanced holiday packages, and access to various employee benefits, including discounts and an Employee Assistance Programme, you'll find ample opportunities for personal and professional growth while contributing to a welcoming atmosphere for students across multiple campuses.
StudySmarter Expert Advice🤫
We think this is how you could land Admissions Support Assistant
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Randstad Care.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Randstad Care. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Admissions Support Assistant
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Randstad Care.
How to prepare for a job interview at Randstad Care
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Randstad Care's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Randstad Care offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
