Family Support Worker Team Lead in Great Malvern

Night time Team Leader
SERVICE: Family Assessment Centre
LOCATION: Malvern, Worcestershire
REPORTING TO: Registered Manager
Salary £35,000 FTE (pro rata to circa £29,797 for 31.5 hours per week)
Shifts 12 hour night shifts 20:00-08:00
About Us
Located in a beautiful rural setting near Malvern, Worcestershire, our client's residential Family Assessment Centre provides a warm, therapeutic environment accommodating up to eight families. They specialise in supporting parents-including those who are care-experienced-to build positive parenting skills, process past trauma, and safely keep families together whenever possible.
The Role
As a Team Leader, you will guide and mentor Family Support Workers (FSWs) while working directly with families to deliver structured assessment plans. You will model positive parenting, offer real-time coaching, lead shift handovers, and adopt a therapeutic PACE approach (Playfulness, Acceptance, Curiosity, Empathy) to promote child safety and family wellbeing.
Key Responsibilities
Supervise, mentor, and coach Family Support Workers on shift.
Act as Key Worker to develop, implement, and monitor individual Family Assessment Plans.
Observe, record, and evaluate parent-child interactions and parental motivation.
Teach and model practical parenting skills (e.g., routines, feeding, safety, behaviour management).
Lead group and individual parenting sessions using trauma-informed principles.
Maintain clear, accurate, and evidence-based records on digital database systems.
Collaborate effectively with Social Workers, health visitors, and external professionals.
Ensure safeguarding standards and Ofsted regulatory requirements are met at all times.
WHAT WE ARE LOOKING FOR
Qualifications & Training
NVQ Level 3 in Children and Young People's Workforce (or equivalent/willingness to achieve within probation).
GCSE English (Grade D/4 or above equivalent) desirable
Experience & Knowledge
Experience working directly with vulnerable ...