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For Companies At a Glance
- Tasks: Support customers with technical queries and provide training on lab equipment.
- Company: Join Randox Laboratories, a global leader in diagnostics and healthcare innovation.
- Benefits: Enjoy a full-time, permanent role with opportunities for international travel.
- Why this job: Be part of a team that improves healthcare worldwide and makes a real impact.
- Qualifications: A degree in Biochemistry or related field is required, along with relevant experience.
- Other info: Work at Randox Science Park in Antrim, with a dynamic and supportive team.
The predicted salary is between 30000 - 42000 £ per year.
Randox Laboratories continues to develop disruptive innovations in Diagnostics and Healthcare globally. We have exciting new career opportunities for a Technical Support Specialist within our Customer Support team.
What does the Technical Support team do?
Our technical support team sits within our customer services department and supports a large network of both internal and external customers. With expertise on Randox’s range of quality control material, reagents and clinical chemistry analysers, along with bespoke interlaboratory data management software, the team is the front line of aid for our end users globally. The team works with regional Randox technical teams so occasional travel is required.
Location: Randox Science Park, 30 Randalstown Road, Antrim, BT41 4FL.
Contract Offered: Full-time, Permanent
Working Hours / Shifts: 40 hours per week, Monday to Friday from 08.
What does the Technical Support Specialist role involve?
- Providing technical and applications support for all Randox reagent and quality control materials
- Handling and troubleshooting of technical customer queries from local and international locations
- Review and analysis of performance data and comparative studies
- Provide product and instrument training to international staff
- Use of query-logging software to record and monitor the status of customer and internal queries
- Please note, this role will involve supporting a global customer base and, as such, international travel may be required
Requirements:
- A bachelor's degree in Biochemistry, Biomedical Science or a Life Science related discipline
- Flexibility for travel worldwide
- Experience training new staff in lab equipment
- Previous experience troubleshooting quality control material
- Previous experience working in a similar role or working in a lab
Randox Laboratories Limited is an Equal Opportunities Employer.
Technical Support Specialist Software employer: Randox
Contact Detail:
Randox Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Specialist Software
✨Tip Number 1
Familiarise yourself with Randox's product range and services. Understanding their quality control materials, reagents, and clinical chemistry analysers will give you an edge during interviews and help you answer technical queries confidently.
✨Tip Number 2
Network with current or former employees of Randox Laboratories. Engaging with them on platforms like LinkedIn can provide you with insider knowledge about the company culture and expectations for the Technical Support Specialist role.
✨Tip Number 3
Prepare to discuss your troubleshooting experiences in detail. Be ready to share specific examples of how you've resolved technical issues in previous roles, as this will demonstrate your problem-solving skills and suitability for the position.
✨Tip Number 4
Show your willingness to travel and work internationally. Since the role involves supporting a global customer base, expressing your enthusiasm for travel and adaptability to different environments can make you a more attractive candidate.
We think you need these skills to ace Technical Support Specialist Software
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Technical Support Specialist position. Understand the key responsibilities and required qualifications, such as experience in troubleshooting quality control materials and providing training.
Tailor Your CV: Customise your CV to highlight relevant experience in biochemistry, biomedical science, or life sciences. Emphasise any previous roles where you provided technical support or training, and include specific examples of troubleshooting you've done.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for diagnostics and healthcare. Mention your flexibility for international travel and how your skills align with Randox's mission to improve healthcare worldwide.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and clearly presented. A polished application reflects your attention to detail.
How to prepare for a job interview at Randox
✨Know Your Stuff
Make sure you have a solid understanding of Randox's products, especially their quality control materials and clinical chemistry analysers. Brush up on your knowledge of biochemistry and biomedical science to confidently answer technical questions.
✨Showcase Your Troubleshooting Skills
Prepare examples from your past experiences where you've successfully resolved technical issues or customer queries. Highlight your problem-solving abilities and how you approach troubleshooting in a lab environment.
✨Demonstrate Training Experience
Since the role involves training international staff, be ready to discuss your previous training experiences. Share specific methods you used to effectively teach others about lab equipment and processes.
✨Be Ready for Travel Questions
As this position may require international travel, be prepared to discuss your flexibility and willingness to travel. Mention any previous travel experiences related to work and how you managed them.
