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- Tasks: Support customers with technical queries and provide training on lab equipment.
- Company: Join Randox Laboratories, a global leader in diagnostics and healthcare innovation.
- Benefits: Enjoy a full-time, permanent role with opportunities for international travel.
- Why this job: Be part of a team that improves healthcare worldwide and makes a real impact.
- Qualifications: A degree in Biochemistry or related field is required, along with troubleshooting experience.
- Other info: Work at Randox Science Park in Antrim, with a dynamic and supportive team.
The predicted salary is between 30000 - 42000 £ per year.
Randox Laboratories continues to develop disruptive innovations in Diagnostics and Healthcare globally. We have exciting new career opportunities for a Technical Support Specialist within our Customer Support team.
What does the Technical Support team do?
Our technical support team sits within our customer services department and supports a large network of both internal and external customers. With expertise on Randox’s range of quality control material, reagents and clinical chemistry analysers, along with bespoke interlaboratory data management software, the team is the front line of aid for our end users globally. The team works with regional Randox technical teams so occasional travel is required.
Location: Randox Science Park, 30 Randalstown Road, Antrim, BT41 4FL.
Contract Offered: Full-time, Permanent
Working Hours / Shifts: 40 hours per week, Monday to Friday from 08.
What does the Technical Support Specialist role involve?
- Providing technical and applications support for all Randox reagent and quality control materials
- Handling and troubleshooting of technical customer queries from local and international locations
- Review and analysis of performance data and comparative studies
- Provide product and instrument training to international staff
- Use of query-logging software to record and monitor the status of customer and internal queries
- Please note, this role will involve supporting a global customer base and, as such, international travel may be required
Requirements:
- A bachelor's degree in Biochemistry, Biomedical Science or a Life Science related discipline
- Flexibility for travel worldwide
- Experience training new staff in lab equipment
- Previous experience troubleshooting quality control material
- Previous experience working in a similar role or working in a lab
Randox Laboratories Limited is an Equal Opportunities Employer.
Technical Support Specialist (Customer Experience) employer: Randox
Contact Detail:
Randox Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Specialist (Customer Experience)
✨Tip Number 1
Familiarise yourself with Randox's product range and services. Understanding their quality control materials, reagents, and clinical chemistry analysers will give you an edge during interviews and help you answer technical queries confidently.
✨Tip Number 2
Network with current or former employees of Randox Laboratories. Engaging with them on platforms like LinkedIn can provide you with insider knowledge about the company culture and expectations for the Technical Support Specialist role.
✨Tip Number 3
Prepare to discuss your troubleshooting experiences in detail. Be ready to share specific examples of how you've resolved technical issues in previous roles, as this will demonstrate your problem-solving skills and suitability for the position.
✨Tip Number 4
Show your willingness to travel internationally by highlighting any past experiences where you've worked with global teams or travelled for work. This will reassure the hiring team that you're flexible and ready for the demands of the role.
We think you need these skills to ace Technical Support Specialist (Customer Experience)
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Technical Support Specialist position. Understand the key responsibilities and required qualifications, such as experience in troubleshooting and training staff.
Tailor Your CV: Customise your CV to highlight relevant experience in biochemistry, biomedical science, or related fields. Emphasise any previous roles where you provided technical support or training, as well as your ability to handle customer queries.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for healthcare and diagnostics. Mention specific experiences that align with the role, such as your familiarity with quality control materials and your ability to work with international teams.
Highlight Soft Skills: In your application, don't forget to mention soft skills that are crucial for this role, such as communication, problem-solving, and adaptability. These will be important when dealing with a global customer base and providing support.
How to prepare for a job interview at Randox
✨Know Your Stuff
Make sure you have a solid understanding of Randox's products, especially their quality control materials and clinical chemistry analysers. Brush up on your knowledge of biochemistry and biomedical science to confidently answer technical questions.
✨Showcase Your Troubleshooting Skills
Be prepared to discuss specific examples of how you've handled technical queries in the past. Highlight your experience in troubleshooting quality control materials and any relevant lab work that demonstrates your problem-solving abilities.
✨Emphasise Training Experience
Since the role involves training international staff, share your experiences in training others on lab equipment. Discuss your approach to teaching complex concepts and how you ensure that trainees understand the material.
✨Be Ready for Travel Questions
As this position may require international travel, be ready to discuss your flexibility and willingness to travel. Share any previous experiences you have had with travel for work and how you manage your time effectively while on the road.
