Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide technical support and troubleshooting for Randox products to global customers.
- Company: Join Randox, a leading innovator in diagnostics and healthcare with a global presence.
- Benefits: Enjoy a full-time, permanent role with opportunities for international travel and skill development.
- Why this job: Be part of a team that improves healthcare worldwide while gaining diverse technical skills.
- Qualifications: Bachelor's degree in Biochemistry or related field; excellent communication and organization skills required.
- Other info: Opportunity to train international staff and work with cutting-edge diagnostic technology.
The predicted salary is between 30000 - 42000 £ per year.
Job Description
Technical Support Specialist – (Job Ref: 25N/TECS)
Randox Laboratories continues to develop disruptive innovations in Diagnostics and Healthcare globally. We are proud to have been named the Number 1 company in Northern Ireland for the second consecutive year in the Belfast Telegraph Top 100 Companies List for 2024. Our staff are at the heart of everything we do and achieve. We have exciting new career opportunities for a Technical Support Specialist within our Customer Support team.
What does the Technical Support team do?
Our technical support team sits within our customer services department and supports a large network of both internal and external customers. With expertise on Randox’s range of quality control material, reagents and clinical chemistry analysers, along with bespoke interlaboratory data management software, the team is the front line of aid for our end users globally. The team works with regional Randox technical teams so occasional travel is required.
Location: Randox Science Park, 30 Randalstown Road, Antrim, BT41 4FL.
Contract Offered: Full-time, Permanent
Working Hours / Shifts: 40 hours per week, Monday to Friday from 08.40 to 17.20.
What does the Technical Support Specialist role involve?
This role is responsible for providing support and troubleshooting to the end users of Randox products. This is an extremely varied role that will require you to develop a varied skillset, including:
• Providing technical and applications support for all Randox reagent and quality control materials
• Handling and troubleshooting of technical customer queries from local and international locations.
• Provision of product information and advice on the application of Randox procedures.
• Review and analysis of performance data and comparative studies.
• Provide product and instrument training to international staff
• Use of query-logging software to record and monitor the status of customer and internal queries.
• Development of a high degree of product knowledge covering all Randox product groups.
Please note, this role will involve supporting a global customer base and, as such, international travel may be required.
Who can apply?
Essential criteria:
• A bachelors degree in Biochemistry, Biomedical Science or a Life Science related discipline.
• Excellent organisation skills
• Excellent communication skills, both written and verbal
• Flexibility for travel worldwide.
• Right to work in the UK.
Desirable:
• Experience training new staff in lab equipment.
• Previous experience troubleshooting quality control material.
• Previous experience working in a similar role or working in a lab.
• Experience with clinical chemistry analysers and applications knowledge.
How do I apply?
Click Apply on the site you are seeing this advert on they will submit your CV to Randox for review. This advert may be open for as long as 30 days although we may close the advert early if we receive sufficient applicants to fill the roles.
About Randox:
An international company operating in over 145 countries that continues to have unparalleled growth, Randox Laboratories was at the centre of the UK’s National COVID Testing Programme throughout the pandemic. In early 2020 Randox recognised the threat from COVID-19 and, based on over 40 years of diagnostic experience, quickly developed a test to accurately identify the virus. Testing at scale commenced within weeks to support the UK’s National Testing Programme and private clients alike.
Additionally, as a world leader in diagnostics for clinical healthcare, toxicology and food security, our expertise and product portfolio have assisted laboratories across the world in improving health and saving lives. Our global success is a result of our pioneering products and the commitment & skill of our workforce, which continue to grow exponentially.
Central to the Randox ethos is our drive and determination to improve healthcare worldwide and every one of our talented staff play a role in this. In order to serve our growing international markets, we require high calibre applicants with scientific, engineering, software, and broader business skills – including sales, marketing, logistics, finance and many more. Join the Randox team and play your part in improving the health of millions.
Randox Laboratories Limited is an Equal Opportunities Employer.
Technical Support Specialist employer: Randox
Contact Detail:
Randox Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Specialist
✨Tip Number 1
Familiarize yourself with Randox's product range, especially their quality control materials and clinical chemistry analysers. Understanding these products will help you provide better support and demonstrate your expertise during the interview.
✨Tip Number 2
Highlight any previous experience you have in troubleshooting technical issues or providing customer support. Be ready to share specific examples of how you've successfully resolved problems in a lab setting or with similar products.
✨Tip Number 3
Since this role involves international travel, be prepared to discuss your flexibility and willingness to travel. Mention any past experiences where you had to adapt to different environments or cultures, as this will show your readiness for the global aspect of the job.
✨Tip Number 4
Practice your communication skills, both verbal and written. As you'll be interacting with a diverse customer base, being able to convey complex information clearly and effectively is crucial. Consider role-playing common customer scenarios to build your confidence.
We think you need these skills to ace Technical Support Specialist
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Technical Support Specialist at Randox. Highlight your relevant skills and experiences that align with the job description, especially in providing technical support and troubleshooting.
Tailor Your CV: Customize your CV to reflect your qualifications in Biochemistry, Biomedical Science, or related fields. Emphasize your communication skills and any experience you have with clinical chemistry analysers or training staff.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for diagnostics and healthcare. Mention specific examples of how you've successfully handled technical queries or provided training in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. Ensure that your documents are clear, concise, and free of typos, as attention to detail is crucial in this role.
How to prepare for a job interview at Randox
✨Showcase Your Technical Knowledge
Be prepared to discuss your understanding of biochemistry, biomedical science, and clinical chemistry analysers. Highlight any relevant experience you have with troubleshooting quality control materials or lab equipment.
✨Demonstrate Excellent Communication Skills
Since the role involves providing support to a global customer base, practice articulating complex technical information clearly and concisely. Use examples from past experiences where you successfully communicated with customers or colleagues.
✨Highlight Your Flexibility and Travel Readiness
The position may require international travel, so express your willingness and ability to travel as needed. Share any previous experiences that demonstrate your adaptability in different environments.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific technical queries or customer issues. Think of scenarios from your past roles where you successfully resolved problems and be ready to share those stories.
