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For Companies At a Glance
- Tasks: Support and troubleshoot Randox products for global customers, developing a diverse skillset.
- Company: Join Randox Laboratories, a leading innovator in Diagnostics and Healthcare with global reach.
- Benefits: Enjoy a full-time role with potential for international travel and a supportive work environment.
- Why this job: Be part of a top-rated company, making a real impact in healthcare while growing your expertise.
- Qualifications: Bachelor's degree in Biochemistry or related field; excellent communication and organisational skills required.
- Other info: Fast application process; apply now to join a dynamic team at the forefront of diagnostics.
The predicted salary is between 30000 - 42000 £ per year.
Randox Laboratories continues to develop disruptive innovations in Diagnostics and Healthcare globally. We are proud to have been named the Number 1 company in Northern Ireland for the second consecutive year in the Belfast Telegraph Top 100 Companies List for 2024. Our staff are at the heart of everything we do and achieve. We have exciting new career opportunities for a Technical Support Scientist within our Customer Support team.
What does the Technical Support team do?
Our technical support team sits within our customer services department and supports a large network of both internal and external customers. With expertise on Randox’s range of quality control material, reagents and clinical chemistry analysers, along with bespoke interlaboratory data management software, the team is the front line of aid for our end users globally. The team works with regional Randox technical teams so occasional travel is required.
Location: Randox Science Park, 30 Randalstown Road, Antrim, BT41 4FL.
Contract Offered: Full-time, Permanent
Working Hours / Shifts: 40 hours per week, Monday to Friday from 08.40 to 17.20 or Monday-Thursday longer days with half day Friday.
What does the Technical Support Scientist role involve?
This role is responsible for providing support and troubleshooting to the end users of Randox products. This is an extremely varied role that will require you to develop a varied skillset, including:
- Providing technical and applications support for all Randox reagent and quality control materials
- Handling and troubleshooting of technical customer queries from local and international locations.
- Provision of product information and advice on the application of Randox procedures.
- Review and analysis of performance data and comparative studies.
- Provide product and instrument training to international staff
- Use of query-logging software to record and monitor the status of customer and internal queries.
- Development of a high degree of product knowledge covering all Randox product groups.
Please note, this role will involve supporting a global customer base and, as such, international travel may be required.
Who can apply?
Essential criteria:
- A bachelors degree in Biochemistry, Biomedical Science or a Life Science related discipline.
- Excellent organisation skills
- Excellent communication skills, both written and verbal
- Flexibility for travel worldwide.
- Right to work in the UK.
Desirable:
- Experience training new staff in lab equipment.
- Previous experience troubleshooting quality control material.
- Previous experience working in a similar role or working in a lab.
- Experience with clinical chemistry analysers and applications knowledge.
How do I apply? (Fast process)
Click Apply on the site you are seeing this advert on they will submit your CV to Randox for review. This advert may be open for as long as 30 days although we may close the advert early if we receive sufficient applicants to fill the roles.
About Randox:
An international company operating in over 145 countries that continues to have unparalleled growth, Randox Laboratories was at the centre of the UK’s National COVID Testing Programme throughout the pandemic. In early 2020 Randox recognised the threat from COVID-19 and, based on over 40 years of diagnostic experience, quickly developed a test to accurately identify the virus. Testing at scale commenced within weeks to support the UK’s National Testing Programme and private clients alike.
Technical Support Scientist employer: Randox
Contact Detail:
Randox Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Scientist
✨Tip Number 1
Familiarise yourself with Randox's product range and their applications. Understanding the specifics of their reagents and quality control materials will give you an edge during interviews, as you'll be able to demonstrate your knowledge and enthusiasm for their products.
✨Tip Number 2
Network with current or former employees of Randox Laboratories on platforms like LinkedIn. Engaging with them can provide you with insider insights about the company culture and the Technical Support Scientist role, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss your troubleshooting experiences in detail. Since the role involves handling technical queries, being ready to share specific examples of how you've resolved issues in a lab setting will showcase your problem-solving skills effectively.
✨Tip Number 4
Highlight any experience you have with training others, especially in a laboratory context. Since the role includes providing product and instrument training, demonstrating your ability to teach and communicate complex information clearly will make you a strong candidate.
We think you need these skills to ace Technical Support Scientist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Technical Support Scientist position. Tailor your application to highlight relevant skills and experiences that match what Randox is looking for.
Highlight Relevant Experience: In your CV and cover letter, emphasise any experience you have in biochemistry, biomedical science, or related fields. Mention specific instances where you've provided technical support or training, as these are key aspects of the role.
Showcase Communication Skills: Since excellent communication skills are essential for this role, ensure your application reflects your ability to convey complex information clearly. Use examples from past experiences where you successfully communicated with customers or colleagues.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter. Check for spelling and grammatical errors, and ensure that all information is accurate and well-presented. A polished application demonstrates professionalism and attention to detail.
How to prepare for a job interview at Randox
✨Know Your Products
Familiarise yourself with Randox's range of products, especially the quality control materials and clinical chemistry analysers. Being able to discuss these in detail will show your genuine interest and understanding of the role.
✨Demonstrate Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. Prepare to discuss how you've effectively communicated complex information in previous roles or during your studies.
✨Show Flexibility and Adaptability
Be ready to discuss your willingness to travel and adapt to different environments. Share examples from your past experiences where you successfully managed changes or challenges.
✨Prepare for Technical Questions
Expect questions related to troubleshooting and technical support. Brush up on your knowledge of biochemistry and biomedical science principles, and be prepared to explain how you would approach resolving customer queries.
