Sales Operations Coordinator

Thinking About Moving Back to Sydney? Your Next Career Step Is Waiting.

Sydney-based Opportunity | Perfect for Australians in London Planning a Return Home

If you’re an Aussie currently living in London and feeling the pull of home—sunny weekends, coastal living, family, and a thriving job market—this could be the perfect time to plan your next move.

We’re looking for a talented professional who is preparing to return to Sydney in the coming months and wants to secure a role ahead of time.

Randox are a world leader in diagnostics for clinical healthcare, toxicology, and food security, based in the UK. Our expertise and product portfolio have assisted laboratories across the world in improving health and saving lives. Our global success is a result of our pioneering products and the commitment and skill of our workforce. Our staff are at the heart of everything we do and achieve.

We have an exciting new career opportunity for a Sales Operations Team Leader to join our ANZ team.

Location: Office based - Suite 2/4 Charles Street, Parramatta, NSW 2150, Australia.

Contract Offered: Full-time, Permanent

Working Hours / Shifts: 38 hours per week, 9am to 5pm (with a 30 minute break), Monday to Friday. However, some flexibility will be required.

What does this role involve?

• This role is responsible for the supervision of the Randox Western Sydney office and distribution facility, including day to day supervision of customer service, logistics and stock management processes.
• The key duties of the role are:

• Be responsible for hosting inductions and some training of staff across sales, customer support, administration, and logistics as required.
• Support the development, implementation, and monitor procedures, policies, and standards for technical, administrative, customer support and sales staff.
• Be responsible for key holding across the business hours.
• Daily, weekly and monthly analysis for sales and stock reporting to the country manager.
• Accurate forecasting of stock requirements, managing customer reserves and engaging with Randox international and head office teams.
• Managing TGA recalls as required alongside the head office regulatory affairs team.
• Liaising with pathologies and health service providers to discuss current products, open enquiries, orders and forecasts as required.
• Assisting the country manager as required for contract-based tasks.
• Representing the organization in negotiations, and at conventions & seminars, as required.
• Maintain a good knowledge of Randox and competitor products.
• Occasional travel both nationally and internationally for client meetings, conferences and internal training.

Who can apply?

• A bachelors degree or higher in a Biochemistry, Life Science, or Business-related discipline.
• Flexibility in your availability to meet business needs.
• Strong communication skills with a proactive approach.
• Experience with Microsoft packages such as word, excel and outlook.
• Currently have the right to work in Australia without visa sponsorship.
• At least 2 years experience in a customer service role.
• Previous sales experience within Life Science, Bio-Tech or Medical.
• Previous experience within a laboratory environment.
• Previous experience in stock management or logistics.
• Experience working towards KPIs, targets or completing sales/revenue reports.
• Experience with people or office management.