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- Tasks: Join our Front Desk team, providing excellent customer service and administrative support.
- Company: Randox Laboratories is a leading innovator in Diagnostics and Healthcare, ranked Number 1 in Northern Ireland.
- Benefits: Enjoy a full-time, permanent role with various shifts and a supportive training environment.
- Why this job: Be part of a dynamic team, gain valuable experience, and contribute to impactful healthcare solutions.
- Qualifications: GCSEs in English and Maths; customer service or admin experience is a plus but not required.
- Other info: Fast application process; submit your CV online for a chance to join our team!
The predicted salary is between 20000 - 30000 £ per year.
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Randox Laboratories continues to develop disruptive innovations within the Diagnostics and Healthcare sector globally. We are proud to have been named the Number 1 company in Northern Ireland, for the second consecutive year in the “Belfast Telegraph Top 100 Companies 2024”. Our staff are at the heart of everything we do and achieve. We have a new opportunity for a Receptionist within our team based in Crumlin, NI.
What does our Front Desk team do?
Our front desk staff cover a variety of responsibilities within and wider Randox, offering excellent customer service to both our clients and customers, providing administrative support to wider teams such as payroll and some diary management for our senior stakeholders.
Location: 55 Diamond Road, Crumlin, BT29 4QY.
Contract Offered: Full-time, Permanent
Working Hours: 40 hours per week, Monday to Friday. Various shifts: 8-4:40, 8:10-4:50, 8:40-5:20, 8:50-5:30 (Rota).
What does the receptionist role involve?
A varied role, responsible for operating our main switchboard, maintaining the internal time management system, greeting and meeting stakeholders such as customers, clients, interviewees, and assisting other departments like HR and Recruitment.
- Operating the main telephone switchboard.
- Connecting stakeholders.
- Updating time management systems.
- Performing administrative duties.
- Assisting departments such as HR and Recruitment.
- Booking meeting rooms.
- Diary management.
Who can apply?
This role suits someone who enjoys a varied role. Some relevant experience in reception, customer service, or administration is desirable, but we are open to candidates without experience as full training will be provided.
Other Essential criteria:
- GCSE qualifications in English and Maths.
- Ability to manage inbound calls.
- Effective communication skills: writing and listening.
- Attention to detail (data input).
- Proficiency with everyday IT programs.
- Eligibility to work in the UK.
Desirable:
- Previous administration or receptionist experience.
- Experience managing a switchboard.
How do I apply? (Fast process)
Click Apply on the site where you see this advert. Submit your CV for review. The advert may be open for up to 30 days, but may close early if sufficient applications are received.
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Receptionist employer: Randox
Contact Detail:
Randox Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarise yourself with Randox Laboratories and their values. Understanding their commitment to innovation in the Diagnostics and Healthcare sector will help you align your responses during any interviews or conversations with the team.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role involves managing a switchboard and connecting stakeholders, being confident and clear in your speech will make a great impression.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've managed multiple tasks or priorities in the past. This will demonstrate your ability to handle the varied responsibilities of the receptionist role.
✨Tip Number 4
If you have experience with IT programs, be ready to discuss this in detail. Highlighting your proficiency can set you apart, especially since the role requires updating time management systems and performing administrative duties.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in reception, customer service, or administration. Emphasise any skills that align with the responsibilities of the role, such as managing a switchboard or diary management.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work at Randox Laboratories and how your skills can contribute to their front desk team.
Highlight Communication Skills: Since effective communication is key for this role, provide examples in your application that demonstrate your writing and listening skills. This could include experiences where you successfully managed customer interactions or collaborated with teams.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. Attention to detail is crucial, especially for a role that involves data input and administrative duties.
How to prepare for a job interview at Randox
✨Research the Company
Before your interview, take some time to learn about Randox Laboratories. Understand their mission, values, and recent achievements. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Practice Common Receptionist Scenarios
As a receptionist, you'll be the first point of contact for clients and stakeholders. Practice handling common scenarios, such as answering phone calls, greeting visitors, and managing diary appointments. This will boost your confidence during the interview.
✨Highlight Your Communication Skills
Effective communication is key for a receptionist role. Be prepared to discuss examples of how you've successfully communicated with clients or colleagues in the past. This could include resolving conflicts or providing excellent customer service.
✨Demonstrate Attention to Detail
Since the role involves data input and managing schedules, it's important to showcase your attention to detail. Bring up specific instances where your meticulousness has made a positive impact in previous roles or experiences.
