Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers via phone, email, and live chat to resolve queries and enhance relationships.
- Company: Join Randox Health, a leader in clinical diagnostics dedicated to improving global health.
- Benefits: Enjoy a full-time, permanent role with flexible shift patterns and a supportive work environment.
- Why this job: Be part of a dynamic team that values innovation and customer satisfaction while developing your skills.
- Qualifications: Strong communication skills and a passion for customer service are essential; sales experience is a plus.
- Other info: Located at our HQ in Crumlin, this role offers a chance to grow in a fast-paced environment.
The predicted salary is between 28800 - 43200 £ per year.
Randox Health continues to be at the forefront of clinical diagnostics, dedicated to improving health worldwide with our disruptive technology and innovative diagnostic solutions. Our staff are at the heart of everything we do and achieve. We have exciting new career opportunities for Customer Support Advisors at our HQ on the Diamond Road, just outside Crumlin.
Location: Randox Laboratories Ltd., 55 Diamond Road, Crumlin, BT29 4QY.
Contract Offered: Full-time, Permanent
Working Hours / Shifts: 40 hours per week, alternating between 2 shift patterns.
- Shift 1 - Monday to Friday from 08.20 to 17.00.
- Shift 2 - Monday to Thursday from 08.20 to 18.00 and 08.20 to 12.30 on a Friday.
What does this role involve? This role plays a vital role in promoting Randox Health services and enhancing client relationships. This is a varied role that may also include the following responsibilities:
- Respond to customer enquiries promptly via phone, email, or live chat.
- Troubleshoot customer issues related to orders, account status, and relevant concerns.
- Deliver exceptional customer service by addressing queries effectively.
- Provide essential support for clients whilst identifying potential sales opportunities.
- Assisting with sales by providing information about new and existing products.
- Processing payments.
- Analysing customer queries and trends.
- Performing assigned administrative duties.
- Collaborating with other team members and internal departments.
Who can apply? This role would suit an individual who is passionate about both sales and customer service.
Essential criteria:
- Excellent verbal and written communication skills.
- Currently hold the right to work in the UK.
- Excellent customer service skills.
Desirable:
- Previous experience in a similar role.
- Experience in a customer facing environment.
- Experience working in a busy environment.
- Experience dealing with customers via email and phone.
- Previous sales experience.
This advert may be open for as long as 30 days although we may close the advert early if we receive sufficient applicants to fill the roles.
Customer Support Advisor employer: Randox
Contact Detail:
Randox Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor
✨Tip Number 1
Familiarise yourself with Randox Health's services and products. Understanding their offerings will not only help you answer customer queries effectively but also demonstrate your genuine interest in the company during any discussions.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. Since this role involves responding to customer enquiries, being articulate and clear will set you apart from other candidates.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've successfully handled customer issues in the past. This will highlight your capability to troubleshoot effectively, which is crucial for a Customer Support Advisor.
✨Tip Number 4
Network with current or former employees of Randox Health on platforms like LinkedIn. Gaining insights from their experiences can provide you with valuable information about the company culture and expectations, helping you tailor your approach.
We think you need these skills to ace Customer Support Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Customer Support Advisor position. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and sales. Use bullet points for clarity and focus on achievements that demonstrate your ability to handle customer queries effectively.
Write a Strong Cover Letter: Your cover letter should express your passion for customer service and sales. Mention specific examples from your past experiences that showcase your communication skills and ability to resolve customer issues.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Customer Support Advisor role.
How to prepare for a job interview at Randox
✨Know the Company
Before your interview, take some time to research Randox Health. Understand their mission, values, and the services they offer. This will help you tailor your answers and show genuine interest in the company.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Be ready to discuss how you've handled difficult situations or resolved customer issues effectively.
✨Practice Communication
Since excellent verbal and written communication skills are essential for this role, practice articulating your thoughts clearly. You might even want to conduct a mock interview with a friend to refine your responses.
✨Show Enthusiasm for Sales
As the role involves identifying sales opportunities, express your passion for both customer service and sales during the interview. Share any relevant experiences where you successfully upsold or provided valuable product information.
