At a Glance
- Tasks: Support the sales team by managing customer queries and ensuring a smooth after-sales experience.
- Company: Join Randox Laboratories, a leading innovator in diagnostics and healthcare.
- Benefits: Full-time permanent role with competitive salary and opportunities for growth.
- Other info: Fluent in Spanish and another European language is a plus; remote location requires driving.
- Why this job: Make a real impact in healthcare while developing your skills in a dynamic environment.
- Qualifications: Degree level education or relevant experience in sales support or customer service.
The predicted salary is between 25000 - 28500 £ per year.
Graduate After Sales Support Executive – (Job Ref: 26N/ASLS)
Randox Laboratories continues to develop disruptive innovations in Diagnostics and Healthcare globally.
We are proud to have been named the Number 1 company in Northern Ireland for the second consecutive year in the Belfast Telegraph Top 100 Companies List for 2024.
Our staff are at the heart of everything we do and achieve.
We have a new opportunity for an After Sales Support Executive on our Toxicology sales team.
Location
Randox Laboratories, 55 Diamond Road, Crumlin, BT29 4QY.
Contract Offered
Full-time, Permanent.
Working Hours / Shifts
40 hours per week, Monday to Friday from 8.40am to 5.20pm, with the potential for longer days Monday to Thursday and a half day on a Friday.
What does this role involve?
As a After Sales Support Executive you will play a key role in ensuring a smooth, efficient and positive customer experience after initial sales engagement.
This role supports the Sales Team by managing day to day customer service tasks, enabling sales to focus on revenue generating activities.
Some of the main duties of the role include
- Act as the primary point of contact for routine customer queries.
This will include; creating new accounts with Finance, providing details for and following up on PFls (Pro Forma Invoices), securing forward orders and forecasting from clients, providing timely updates on stock availability, order status, and delivery timelines.
- Issuing and reviewing any active Distributor contracts ensuring that targets are being met and raising any concerns with the Sales Team.
- Ensure that customers have all required documentation for customs and product registration.
These tasks will require regular coordination internally with other departments including; Regulatory, QA, Logistics, and Finance.
- Prepare detailed analytical sales reports to be used by Senior Management and the Sales team to identify key trends in sales highlighting any issues such as declining sales for specific customers or products and to review the long term KPls and monthly sales for the Sales Team.
- Utilise the CRM system to log interactions, update customer details, track progress, and maintain accurate records, to ensure that the Sales Team are aware of any issues or opportunities while also ensuring a strong relationship between the client and Randox HQ.
- Liaise with the end users and distributors.
Who can apply?
- Qualified to at least degree level or previous sales or marketing experience.
- Experience in a customer service, sales support or administration role.
- Ability to build rapport with a diverse range of people.
- Strong communication and interpersonal skills.
- Teamwork skills and the ability to foster good working relationships.
- Driven and self-motivated to hit and exceed targets.
- Full UK driving licence and access to a car, as the site is quite remote.
- Fluent in Spanish.
- Fluent in another European language.
- Experience in a sales environment.
- Experience dealing with customers via phone.
- Some understanding of a general sales cycle.
- Experience using a CRM system.
- Familiarity with order processing, PFIs or logistics workflows.
Click Apply on the site of this advertisement.
You will then submit your CV to Randox for review.
This advert may be open for as long as 30 days, although we may close the advert early, if we receive sufficient applicants.
About Randox
An international company operating in over 145 countries that continues to have unparalleled growth, Randox Laboratories was at the centre of the UK’s National COVID Testing Programme throughout the pandemic.
In early 2020 Randox recognised the threat from COVID-19 and based on over 40 years of diagnostic experience, quickly developed a test to accurately identify the virus.
Testing at scale commenced within weeks to support the UK’s National Testing Programme and private clients alike.
Additionally, as a world leader in diagnostics for clinical healthcare, toxicology and food security, our expertise and product portfolio have assisted laboratories across the world in improving health and saving lives.
Our global success is a result of our pioneering products and the commitment & skill of our workforce, which continue to grow exponentially.
Central to the Randox ethos is our drive and determination to improve healthcare worldwide and every one of our talented staff play a role in this.
In order to serve our growing international markets, we require high calibre applicants with scientific, engineering, software, and broader business skills – including sales, marketing, logistics, finance and many more.
Join the Randox team and play your part in improving the health of millions.
Randox Laboratories Limited is an Equal Opportunities Employer.
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StudySmarter Expert Advice🤫
We think this is how you could land Graduate After Sales Support Executive in Crumlin
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Randox Toxicology Ltd.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Randox Toxicology Ltd. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Graduate After Sales Support Executive in Crumlin
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Randox Toxicology Ltd.:Your cover letter is your chance to shine! Tell us why you want to work at Randox Toxicology Ltd. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Randox Toxicology Ltd.!
How to prepare for a job interview at Randox Toxicology Ltd.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
