At a Glance
- Tasks: Support the sales team by managing customer queries and ensuring a smooth experience post-sale.
- Company: Join Randox Laboratories, a top-rated innovator in Diagnostics and Healthcare.
- Benefits: Enjoy a competitive salary, full-time hours, and opportunities for career growth.
- Other info: Remote location; driving licence needed; potential for language skills to shine.
- Why this job: Make a real impact in customer service while working with a dynamic sales team.
- Qualifications: Degree level education or relevant sales experience; strong communication skills required.
The predicted salary is between 28000 - 30000 £ per year.
Job ref: 26N/ASLS
Job type: Permanent
Quantity of Posts Available: 2
Location: NI - Crumlin
Salary: £28,000 to £30,000 per annum
Closing date: Thursday 06 Aug 2026 23:59
Randox Laboratories continues to develop disruptive innovations in Diagnostics and Healthcare globally. We are proud to have been named the Number 1 company in Northern Ireland for the second consecutive year in the Belfast Telegraph Top 100 Companies List for 2024. We have a new opportunity for an After Sales Support Executive on our Toxicology sales team.
Location: Randox Laboratories, 55 Diamond Road, Crumlin, BT29 4QY.
Contract Offered: Full-time, Permanent.
Working Hours / Shifts: 40 hours per week, Monday to Friday from 8.40am to 5.20pm, with the potential for longer days Monday to Thursday and a half day on a Friday.
What does this role involve?
As an After Sales Support Executive you will play a key role in ensuring a smooth, efficient and positive customer experience after initial sales engagement. This role supports the Sales Team by managing day to day customer service tasks, enabling sales to focus on revenue generating activities. Some of the main duties of the role include:
- Act as the primary point of contact for routine customer queries.
- Create new accounts with Finance, provide details for and follow up on PFIs (Pro Forma Invoices), secure forward orders and forecasting from clients, provide timely updates on stock availability, order status, and delivery timelines.
- Issue and review any active Distributor contracts ensuring that targets are being met and raise any concerns with the Sales Team.
- Ensure that customers have all required documentation for customs and product registration.
- Prepare detailed analytical sales reports to be used by Senior Management and the Sales team to identify key trends in sales highlighting any issues such as declining sales for specific customers or products and to review the long term KPIs and monthly sales for the Sales Team.
- Utilise the CRM system to log interactions, update customer details, track progress, and maintain accurate records, to ensure that the Sales Team are aware of any issues or opportunities while also ensuring a strong relationship between the client and Randox HQ.
- Liaise with the end users and distributors.
Essential criteria:
- Qualified to at least degree level or previous sales or marketing experience.
- Experience in a customer service, sales support or administration role.
- Ability to build rapport with a diverse range of people.
- Strong communication and interpersonal skills.
- Teamwork skills and the ability to foster good working relationships.
- Driven and self-motivated to hit and exceed targets.
- Full UK driving licence and access to a car, as the site is quite remote.
Desirable:
- Fluent in Spanish.
- Fluent in another European language.
- Experience in a sales environment.
- Experience dealing with customers via phone.
- Some understanding of a general sales cycle.
- Experience using a CRM system.
- Familiarity with order processing, PFIs or logistics workflows.
To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
StudySmarter Expert Advice🤫
We think this is how you could land Graduate Sales Support Executive in Wolverhampton
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Graduate Sales Support Executive at Randox Laboratories, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Randox Laboratories. Tailor your message to explain why you’re drawn to them and how you can contribute as a Graduate Sales Support Executive. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Graduate Sales Support Executive in Wolverhampton
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Randox Laboratories:When writing your cover letter, make sure to tailor your message specifically for Randox Laboratories. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Randox Laboratories
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Randox Laboratories that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Randox Laboratories that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Randox Laboratories’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
