At a Glance
- Tasks: Support customers with inquiries and enhance client relationships through exceptional service.
- Company: Join Randox Health, a leader in innovative diagnostics and health solutions.
- Benefits: Full-time, permanent role with competitive pay and opportunities for growth.
- Other info: Dynamic work environment with potential for career advancement.
- Why this job: Be part of a team that makes a real difference in people's health and well-being.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 30000 - 42000 € per year.
Randox Health continues to be at the forefront of clinical diagnostics, dedicated to improving health worldwide with our disruptive technology and innovative diagnostic solutions. Our staff are at the heart of everything we do and achieve. We have exciting new career opportunities for Customer Support Advisors at our HQ on the Diamond Road, just outside Crumlin.
Location: Randox Laboratories Ltd., 55 Diamond Road, Crumlin, BT29 4QY.
Contract Offered: Full-time, Permanent
Working Hours / Shifts: 40 hours per week, alternating between 2 shift patterns.
- Shift 1 - Monday to Friday from 08.20 to 17.00.
- Shift 2 – Monday to Thursday from 08.20 to 18.00 and 08.20 to 12.30 on a Friday.
What does this role involve? This role plays a vital role in promoting Randox Health services and enhancing client relationships. This is a varied role that may also include the following responsibilities:
- Respond to customer enquiries promptly via phone, email, or live chat.
- Troubleshoot customer issues related to orders, account status, and relevant concerns.
- Deliver exceptional customer service by addressing queries effectively.
- Provide essential support for clients whilst identifying potential sales opportunities.
- Assisting with sales by providing information about new and existing products.
- Processing payments.
- Analysing customer queries and trends.
- Performing assigned administrative duties.
- Collaborating with other team members and internal departments.
Who can apply? This role would suit an individual who is passionate about both sales and customer service.
Essential criteria:
- Excellent verbal and written communication skills.
- Currently hold the right to work in the UK.
- Excellent customer service skills.
Desirable:
- Previous experience in a similar role.
- Experience in a customer facing environment.
- Experience working in a busy environment.
- Experience dealing with customers via email and phone.
- Previous sales experience.
This advert may be open for as long as 30 days although we may close the advert early if we receive sufficient applicants to fill the roles.
About Randox Health: For almost 40 years Randox has been at the forefront of clinical diagnostics, dedicated to improving health worldwide with our disruptive technology and innovative diagnostic solutions. This experience and expertise powers each of our state-of-the-art Randox Health clinics, based in over 20 locations across the UK and Ireland. A mobile service enabling certified Randox Health staff to visit clients at their convenience is also available.
At Randox Health we encourage individuals to adopt a personalised, preventative approach to their health and well-being, ultimately helping them to live healthier for longer. Using Randox revolutionary technology we measure hundreds of health biomarkers, generating unrivalled data that when combined with our complex algorithms can predict future health concerns and identify early signs of illness even before symptoms arise. This empowers individuals to act sooner to prevent or delay disease onset – moving from a model of sickness management to true preventative healthcare.
25N/CSPP - Customer Support Advisor in London employer: Randox Laboratories
Randox Health is an exceptional employer, offering a dynamic work environment at our headquarters in Crumlin, where innovation and employee well-being are prioritised. We provide comprehensive training and development opportunities, fostering personal and professional growth while encouraging a collaborative culture that values every team member's contribution. With a commitment to improving health worldwide, joining Randox means being part of a forward-thinking company that empowers you to make a meaningful impact in the field of clinical diagnostics.
StudySmarter Expert Advice🤫
We think this is how you could land 25N/CSPP - Customer Support Advisor in London
✨Tip Number 1
Get to know Randox Health! Familiarise yourself with their services and values. This will not only help you in interviews but also show your genuine interest in the company.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, try role-playing common customer scenarios with a friend or family member to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Randox team.
We think you need these skills to ace 25N/CSPP - Customer Support Advisor in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Support Advisor role. Highlight your customer service skills and any relevant experience that aligns with what Randox Health is looking for. We want to see how you can contribute to our mission!
Show Off Your Communication Skills:Since excellent verbal and written communication skills are essential, ensure your application reflects this. Use clear and concise language, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Demonstrate Your Passion:Let your enthusiasm for customer service and sales shine through in your application. Share examples of how you've gone above and beyond for customers in the past. We love seeing candidates who are genuinely excited about helping others!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Randox Laboratories
✨Know the Company Inside Out
Before your interview, take some time to research Randox Health. Understand their mission, values, and the innovative solutions they provide. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Customer Support Advisor, your ability to communicate clearly and empathetically is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or enhanced client relationships. This will demonstrate your capability to deliver exceptional service.
✨Prepare for Common Scenarios
Think about potential customer queries you might encounter in this role. Practice how you would troubleshoot common issues related to orders or account status. Being ready with solutions will highlight your problem-solving skills and readiness for the job.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how success is measured in the role. This shows that you’re not just interested in the position, but also in how you can grow within the company.
