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- Tasks: Manage multiple clinics, ensuring compliance and delivering top-notch customer service.
- Company: Join Randox Health, a leader in clinical diagnostics with innovative solutions.
- Benefits: Full-time, permanent role with competitive salary and opportunities for professional growth.
- Why this job: Make a real difference in health while leading a dynamic team in the North East.
- Qualifications: Degree in business or science, team management experience, and strong customer service skills.
- Other info: Flexible working hours and travel across multiple clinic locations.
The predicted salary is between 36000 - 60000 £ per year.
Randox Health continues to be at the forefront of clinical diagnostics, dedicated to improving health worldwide with our disruptive technology and innovative diagnostic solutions. Our staff are at the heart of everything we do and achieve. We have an exciting new career opportunity for a Clinic Area Manager to manage our new Holland and Barrett clinics in North East England.
For this position, as you may be in contact with live blood samples, you must be vaccinated against Hepatitis B or be able to get it following a successful interview stage. In line with Care Quality Commission guidelines, the successful candidate will be required to undergo an enhanced Disclosure and Barring Service check.
Location: covering clinics in Newcastle upon Tyne, Sheffield and York.
Contract Offered: Full-time, Permanent.
Working Hours / Shifts: 8.40am to 5.20pm, Monday to Friday. Flexibility will be required, including some weekend work.
What does the Clinic Area Manager role involve?
- This role is responsible for ensuring the day-to-day operations of several Randox Health clinics within the North East.
- Ensure compliance with relevant legislation and regulations to include International Standardisation Organisation and Care Quality Commission for clinics.
- Ensure that all staff adhere to the Quality Management System.
- Manage clinical staff across a number of clinics within the north east along with maintaining relations with GPs, specialists, doctors and couriers.
- The development and appraisal of staff.
- The organisation and monitoring of team development and training, ensuring that all staff training plans are up to date.
- Develop and implement policies and procedures.
- Manage clinic expenditure.
- Co-ordinate with the quality team to carry out internal audits, report incidents, and implement corrective / preventive actions.
- Ensure sufficient overall management of the clinic with regards to supplies, equipment, fixtures, and fittings.
- Ability to cover reception duties.
- Ensure clinic and all staff provide a high level of customer service and care to all clients.
- Ensure that staff maintain confidentiality and appropriate storage of confidential information.
- Ensure full knowledge of software procedures and clinic roles.
- Assist with recruitment as required.
- Rota optimisation and management in order to meet client requirements and financial revenue.
- Regular travel within our north east clinic network.
Essential criteria:
- University Degree in a business or science related discipline.
- Experience in managing a team.
- Flexibility with working hours, as required by the business inclusive of evenings and weekends.
- Exemplary customer service skills and experience.
- Flexibility to travel and work across multiple sites.
- Proficiency in the use of Microsoft packages.
Desirable:
- Experience implementing a quality management system in a regulatory environment.
- Confidence and experience working internal / external events.
- Previous sales / retail experience.
- High level of IT literacy.
- Experience within a senior management role.
25/CMYK - Clinic Area Manager in London employer: Randox Laboratories
Contact Detail:
Randox Laboratories Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 25/CMYK - Clinic Area Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who might know about openings at Randox Health. A friendly chat can sometimes lead to opportunities that aren't even advertised!
✨Tip Number 2
Prepare for the interview by researching Randox Health and their clinics. Understand their values and how they operate. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Get a friend or family member to do a mock interview with you. This will help you get comfortable with common questions and refine your responses, making you feel more confident when it’s the real deal.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace 25/CMYK - Clinic Area Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Clinic Area Manager role. Highlight your experience in managing teams and any relevant qualifications. We want to see how your background aligns with our mission at Randox Health!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about improving health and how your skills can contribute to our clinics. Keep it engaging and personal – we love to see your personality!
Showcase Your Customer Service Skills: Since this role involves ensuring high levels of customer service, make sure to include examples of how you've excelled in this area. We want to know how you’ve gone above and beyond for clients in the past!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Randox Laboratories
✨Know Your Stuff
Make sure you’re well-versed in Randox Health’s mission and values. Familiarise yourself with their innovative diagnostic solutions and how they impact patient care. This will show your genuine interest in the role and the company.
✨Showcase Your Leadership Skills
As a Clinic Area Manager, you'll be managing teams across multiple clinics. Prepare examples of how you've successfully led teams in the past, focusing on staff development, compliance, and customer service. Be ready to discuss your management style and how you motivate your team.
✨Understand Compliance and Quality Standards
Brush up on relevant legislation and regulations, especially those related to the Care Quality Commission and International Standardisation Organisation. Being able to discuss how you would ensure compliance in the clinics will demonstrate your readiness for the role.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle real-life situations. Think about scenarios involving staff management, client interactions, or compliance issues, and prepare structured responses that highlight your critical thinking and decision-making abilities.