At a Glance
- Tasks: Manage callouts and support collection officers in a dynamic operations team.
- Company: Join Randox Testing Services, a leader in drug and alcohol testing.
- Benefits: Enjoy a competitive salary, full-time hours, and a supportive work environment.
- Other info: Great opportunity for career growth in a vital industry.
- Why this job: Make a real difference in workplace safety and employee wellbeing.
- Qualifications: GCSEs in Maths and English, plus strong communication skills required.
The predicted salary is between 28000 - 28000 £ per year.
Randox Testing Services are the market leader in the provision of drug and alcohol testing services, working to ensure safety and wellbeing in the workplace. Our staff are at the heart of everything we do and achieve. We have an exciting new career opportunity for Operations Support staff within our Testing Services team.
Randox Testing Services are specialists in the drug and alcohol testing industry. Working to strict procedures governed by our ISO17025 accreditation, the team at Randox Testing Services work closely with customers, health and safety and human resources departments to maintain the health and wellbeing of their employees and the wider public they work with. By preventing the misuse of controlled substances and alcohol, and by identifying those who require assistance with dependency issues, Randox Testing Service provide a critical service protecting all safety critical industries.
Location: 34 Diamond Road, Crumlin, BT29 4QX.
Contract Offered: Full-time, Permanent
Working Hours / Shifts: 8.40am to 5.20pm, Monday to Friday. Some flexibility and on call work may be required.
What does this role involve? The successful candidates will become part of an integrated team based in Crumlin, Co Antrim, working within the Randox Testing Services Operations Department to maintain an uninterrupted service for the provision of collection officers outside of core business hours. This will include receiving and managing unscheduled callouts and the identification and allocation of collection officers to those call out requests.
The main duties of the role include:
- Receiving and managing unscheduled callouts and the identification and allocation of collection officers to those call out requests.
- Preparation, packing and making ready any stock materials required by RTS collection officers and customers.
- Preparation of outbound stock orders as per RTS collection officer and customer requirements.
- Conducting auditable review and approval of RTS collection officer invoicing ahead of release to RTS Collection Officer Manager.
- Assist with general administrative duties within the operations department.
Who can apply?
Essential criteria:
- GCSE in Maths and English, grade C or above.
- Competent in the use of Microsoft packages including excel, outlook and word.
- Excellent communication skills, written and verbal.
- Ability to work as a team and on your own initiative.
- Currently have the right to work in UK, without visa sponsorship.
- Full UK driving licence with access to a car, as the site location is remote and not accessible via public transport.
Desirable:
- Previous experience in an administration role.
- Previous experience in a similar role.
- Experience in customer service.
This advert may be open for as long as 30 days although we may close the advert early if we receive sufficient applicants to fill the roles. To be considered for this role you will be redirected to and must complete the application process on our careers page.
Operations Support in Doncaster employer: Randox Laboratories
Randox Testing Services is an exceptional employer, offering a supportive work culture where staff are valued as the heart of the organisation. Located in Crumlin, Co Antrim, employees benefit from a permanent, full-time role with competitive salary and opportunities for professional growth within a leading company in the drug and alcohol testing industry. With a focus on employee wellbeing and safety, Randox fosters a collaborative environment that encourages initiative and teamwork, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Support in Doncaster
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Randox Laboratories. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Randox Laboratories before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Operations Support in Doncaster
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Randox Laboratories:Your cover letter is your chance to shine! Tell us why you want to work at Randox Laboratories specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Randox Laboratories!
How to prepare for a job interview at Randox Laboratories
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
