At a Glance
- Tasks: Assist customers via phone, email, and live chat while troubleshooting their issues.
- Company: Join Randox Health, a leader in clinical diagnostics dedicated to global health improvement.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Other info: Work at our HQ in Crumlin with flexible shift patterns.
- Why this job: Be part of a team that values innovation and exceptional customer service.
- Qualifications: Excellent communication skills and previous customer service experience are essential.
The predicted salary is between 24000 - 36000 € per year.
Job type: Permanent
Quantity of Posts Available: 1
Location: NI - Crumlin
Salary: £13 per hour
Closing date: Thursday 04 Jun :59
Job summary
Customer Support Advisor - (Job Ref: 26N/CSUP)
Randox Health continues to be at the forefront of clinical diagnostics, dedicated to improving health worldwide with our disruptive technology and innovative diagnostic solutions. Our staff are at the heart of everything we do and achieve. We have an exciting new career opportunity for a Customer Support Advisor at our HQ on the Diamond Road, just outside Crumlin.
Location : 55 Diamond Road, Crumlin, BT29 4QY.
Contract Offered : Full-time, Permanent
Working Hours / Shifts : 40 hours per week, alternating between 2 shift patterns.
Shift 1 - Monday to Friday from 08.20 to 17.00.
Shift 2 - Monday to Thursday from 08.20 to 18.00 and 08.20 to 12.30 on a Friday.
What does this role involve?
This role plays a vital role in promoting Randox Health services and enhancing client relationships. The main responsibilities of the role are:
Respond to customer enquiries promptly via phone, email, or live chat.
Troubleshoot customer issues related to orders, account status, and relevant concerns.
Deliver exceptional customer service by addressing queries effectively.
Provide essential support for clients whilst identifying potential sales opportunities.
Assist with sales by providing information about new and existing products.
Process payments.
Analyse customer queries and trends.
Perform assigned administrative duties.
Collaborate with other team members and internal departments.
Who can apply?
Essential criteria:
Excellent verbal and written communication skills.
Excellent customer service skills.
Currently have the right to work in the UK without visa sponsorship.
Full UK driving licence and access to a car, as the site is quite remote.
Desirable:
Previous experience in a similar role.
Experience in a customer facing environment.
Experience working in a busy environment.
Experience dealing with customers via email and phone.
Previous sales experience.
Previous administration experience.
Experience operating different IT systems.
This advert may be open for as long as 30 days although we may close the advert early if we receive sufficient applicants to fill the roles.
About Randox Health:
For almost 40 years Randox has been at the forefront of clinical diagnostics, dedicated to improving health worldwide with our disruptive technology and innovative diagnostic solutions. This experience and expertise powers each of our state-of-the-art Randox Health clinics, based in over 40 locations across the UK and Ireland. A mobile service enabling certified Randox Health staff to visit clients at their convenience is also available.
At Randox Health we encourage individuals to adopt a personalised, preventative approach to their health and well-being, ultimately helping them to live healthier for longer. Using Randox revolutionary technology we measure hundreds of health biomarkers, generating unrivalled data that when combined with our complex algorithms can predict future health concerns and identify early signs of illness even before symptoms arise. This empowers individuals to act sooner to prevent or delay disease onset - moving from a model of sickness management to true preventative healthcare.
To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
WHJS1_NI
Customer Support Advisor in Crumlin employer: Randox Laboratories
Randox Health is an exceptional employer that prioritises the well-being and development of its staff, offering a dynamic work environment at our HQ in Crumlin. As a Customer Support Advisor, you will benefit from comprehensive training, opportunities for career advancement, and a supportive team culture that values collaboration and innovation. With a commitment to improving health worldwide, working here means being part of a mission-driven organisation that empowers employees to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Advisor in Crumlin
✨Tip Number 1
Familiarise yourself with Randox Health's products and services. Understanding their diagnostic solutions will not only help you answer customer queries effectively but also demonstrate your genuine interest in the company during any interviews.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. Since you'll be responding to customer enquiries, being articulate and clear will set you apart from other candidates.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've successfully handled customer issues in the past. This will highlight your experience and readiness for the role.
✨Tip Number 4
Network with current or former employees of Randox Health on platforms like LinkedIn. They can provide insights into the company culture and may even offer tips on what the hiring team is looking for.
We think you need these skills to ace Customer Support Advisor in Crumlin
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer support roles. Emphasise your communication skills and any previous experience dealing with customers via phone and email.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've successfully resolved customer issues in the past and how you can contribute to Randox Health's mission.
Highlight Relevant Skills:In your application, clearly outline your skills that match the job description, such as troubleshooting abilities, sales support experience, and your capacity to work in a busy environment.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Randox Laboratories
✨Know the Company
Before your interview, take some time to research Randox Health. Understand their mission, values, and the products they offer. This will help you tailor your answers and show genuine interest in the role.
✨Demonstrate Communication Skills
As a Customer Support Advisor, excellent verbal and written communication is key. Practice articulating your thoughts clearly and concisely. You might even want to prepare examples of how you've effectively communicated with customers in the past.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face in this role. Be ready to discuss how you would handle difficult customers or troubleshoot issues. This shows that you can think on your feet and are prepared for the challenges of the job.
✨Highlight Your Experience
Make sure to emphasise any previous experience in customer-facing roles. Share specific examples of how you've successfully resolved customer queries or contributed to sales opportunities. This will demonstrate your capability and fit for the position.
