At a Glance
- Tasks: Support sales by converting inbound queries into bookings for tests and home kits.
- Company: Join Randox Health, a leader in innovative clinical diagnostics.
- Benefits: Competitive salary of £28,000, full-time hours, and a supportive team environment.
- Other info: Great opportunity for career growth in a collaborative and fast-paced setting.
- Why this job: Make a difference in health while developing your sales skills in a dynamic role.
- Qualifications: Degree level education or relevant sales experience; strong communication skills required.
The predicted salary is between 28000 - 28000 £ per year.
Job ref: 26N/SLPP
Job type: Permanent
Quantity of Posts Available: 1
Location: NI - Crumlin
Salary: £28,000 per annum
Closing date: Thursday 04 Jun :59
Job summary
Randox Health continues to be at the forefront of clinical diagnostics, dedicated to improving health worldwide with our disruptive technology and innovative diagnostic solutions. Our staff are at the heart of everything we do and achieve. We have an exciting new career opportunity for a Sales Support Executive to join our wider sales team, dealing mainly with inbound leads.
Location: Randox Laboratories, 55 Diamond Road, Crumlin, BT29 4QY.
Contract Offered: Full-time, Permanent.
Working Hours / Shifts: 40 hours per week, Monday to Friday from 8.40am to 5.20pm.
What does this role involve?
As a Sales Support Executive within Randox Health, you will be responsible for supporting the generation of sales for our in-person clinics and home testing kits. Predominantly dealing with inbound queries, you will navigate and convert these inquiries into bookings for appropriate tests at our in-clinic locations or for at-home testing. In this varied role, there will also be an element of supporting our customer support team during peak periods.
Some of the main duties of the role include:
- Dealing with inbound customer queries and converting these to clinic appointments or at-home testing kits.
- Responding to customer inquiries: Address incoming calls, emails, and messages promptly, providing accurate information about products, services, and promotions.
- Order processing: Handle customer orders from initiation to fulfilment, ensuring accuracy and timely delivery.
- Provide administrative and data support to the sales team, facilitating efficient sales processes.
- Serve as a primary point of contact for customer inquiries, resolving issues promptly to maintain satisfaction.
- Work closely with the wider sales team to strategise and coordinate sales efforts effectively.
- Track existing sales orders and keep CRM up to date.
- Support our customer support team when needed.
Who can apply?
Essential criteria:
- Qualified to at least degree level or previous sales or marketing experience.
- Experience in dealing with customers, such as in retail or customer support.
- Ability to build rapport with a diverse range of people.
- Strong communication and interpersonal skills.
- Teamwork skills and the ability to foster good working relationships.
- Driven and self-motivated to hit and exceed targets.
- Full UK driving licence and access to a car, as the site is quite remote.
Desirable:
- Experience with inbound sales or lead generation.
- Previous sales, marketing, or administration experience.
- Experience dealing with customers via phone.
- Some understanding of a general sales cycle.
How do I apply?
Click Apply on the site of this advertisement. You will then submit your CV to Randox for review (quick and easy process). This advert may be open for as long as 30 days, although we may close the advert early, if we receive sufficient applicants. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
Sales Support Executive JBLE1_NI in Crumlin employer: Randox Laboratories
Randox Health is an exceptional employer, offering a dynamic work environment in Crumlin where innovation meets dedication to improving global health. Employees benefit from a supportive culture that prioritises teamwork and personal growth, alongside competitive salaries and opportunities for career advancement within the clinical diagnostics field. Join us to be part of a mission-driven team that values your contributions and fosters a rewarding career path.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support Executive JBLE1_NI in Crumlin
✨Tip Number 1
Get to know the company inside out! Research Randox Health and their products so you can chat confidently about how you can contribute to their sales team. This shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with inbound queries, role-play with a friend or family member to get comfortable responding to customer inquiries. The more you practice, the more natural it will feel during the interview.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights into the company culture and the sales process. They might even share tips that could give you an edge in your application.
✨Tip Number 4
Don't forget to apply through our website! It's the quickest way to get your CV in front of the right people. Plus, it shows you're tech-savvy and know how to follow instructions—both key traits for a Sales Support Executive.
We think you need these skills to ace Sales Support Executive JBLE1_NI in Crumlin
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Sales Support Executive role. Highlight any relevant sales or customer service experience, and don’t forget to mention your ability to build rapport with customers!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how your background makes you a perfect fit for our team at Randox Health. Keep it friendly and professional!
Show Off Your Communication Skills:Since this role involves dealing with inbound queries, make sure your application showcases your strong communication skills. Whether it’s through your CV or cover letter, let us see how you can engage with customers effectively.
Apply Through Our Website:Don’t forget to apply through our careers page! It’s a quick and easy process, and we want to make sure your application gets to the right place. Click that Apply button and let’s get started on this journey together!
How to prepare for a job interview at Randox Laboratories
✨Know Your Product
Before the interview, make sure you understand Randox Health's products and services inside out. Familiarise yourself with their in-person clinics and home testing kits. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Practice Your Communication Skills
As a Sales Support Executive, strong communication is key. Practice responding to common customer queries and think about how you would convert inquiries into bookings. Role-playing with a friend can help you refine your approach and boost your confidence.
✨Showcase Your Team Spirit
This role involves working closely with the sales team and customer support. Be prepared to discuss examples of how you've successfully collaborated with others in previous roles. Highlighting your teamwork skills will demonstrate that you're a great fit for their culture.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the sales process, team dynamics, or company goals. This shows your enthusiasm for the position and helps you assess if it's the right fit for you.
