At a Glance
- Tasks: Assist customers with inquiries and troubleshoot issues via phone, email, or live chat.
- Company: Join Randox Health, a leader in innovative diagnostic solutions.
- Benefits: Earn £13 per hour with full-time hours and a supportive work environment.
- Other info: Enjoy a dynamic workplace with opportunities for career growth.
- Why this job: Make a difference in health while building strong client relationships.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 26000 - 27000 € per year.
Job ref: 26N/CSUP
Job type: Permanent
Quantity of Posts Available: 1
Location: NI - Crumlin
Salary: £13 per hour
Closing date: Thursday 04 Jun :59
Job summary
Randox Health continues to be at the forefront of clinical diagnostics, dedicated to improving health worldwide with our disruptive technology and innovative diagnostic solutions. Our staff are at the heart of everything we do and achieve. We have an exciting new career opportunity for a Customer Support Advisor at our HQ on the Diamond Road, just outside Crumlin.
Location: 55 Diamond Road, Crumlin, BT29 4QY.
Contract Offered: Full-time, Permanent
Working Hours / Shifts: 40 hours per week, alternating between 2 shift patterns. Shift 1 - Monday to Friday from 08.20 to 17.00. Shift 2 - Monday to Thursday from 08.20 to 18.00 and 08.20 to 12.30 on a Friday.
What does this role involve?
This role plays a vital role in promoting Randox Health services and enhancing client relationships. The main responsibilities of the role are:
- Respond to customer enquiries promptly via phone, email, or live chat.
- Troubleshoot customer issues related to orders.
Customer Support Advisor JBLE1_NI in Crumlin employer: Randox Laboratories
Randox Health is an exceptional employer, offering a dynamic work environment at our headquarters in Crumlin, where innovation and employee well-being are prioritised. With competitive pay, comprehensive training, and opportunities for professional growth, we empower our Customer Support Advisors to excel while fostering a collaborative culture that values each team member's contributions. Join us to be part of a forward-thinking company dedicated to improving global health through cutting-edge diagnostic solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Advisor JBLE1_NI in Crumlin
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Randox Health. Understand their services and values so you can show how you fit into their mission. It’ll help you stand out as someone who genuinely cares about the role.
✨Tip Number 2
Practice makes perfect! Role-play common customer support scenarios with a friend or family member. This will help you feel more confident when answering questions about handling customer enquiries and troubleshooting issues during the interview.
✨Tip Number 3
Show off your communication skills! During the interview, be clear and concise in your answers. Use examples from your past experiences to demonstrate how you’ve successfully resolved customer issues. This will highlight your ability to connect with clients.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Customer Support Advisor JBLE1_NI in Crumlin
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Support Advisor role. Highlight any relevant experience you have in customer service and showcase your communication skills, as these are key for this position.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for Randox Health. Share specific examples of how you've successfully handled customer enquiries or resolved issues in the past. Make it personal and engaging!
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention your problem-solving abilities. We want to see how you approach challenges and find solutions, especially when it comes to troubleshooting customer issues.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly and allows you to keep track of your application status easily.
How to prepare for a job interview at Randox Laboratories
✨Know the Company Inside Out
Before your interview, take some time to research Randox Health. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Prepare for Common Customer Scenarios
As a Customer Support Advisor, you'll likely face various customer issues. Think about common scenarios you might encounter and how you would handle them. Practising your responses can help you feel more confident during the interview.
✨Showcase Your Communication Skills
Since this role involves responding to customer enquiries via phone, email, or live chat, it's crucial to demonstrate your communication skills. During the interview, be clear and concise in your answers, and don’t hesitate to ask for clarification if you need it.
✨Ask Insightful Questions
At the end of the interview, make sure to ask questions that show your enthusiasm for the role. Inquire about team dynamics, training opportunities, or how success is measured in the Customer Support team. This shows you're thinking long-term and are genuinely interested in contributing to the company.
