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- Tasks: Manage daily operations of multiple clinics, ensuring compliance and high-quality service.
- Company: Join Randox Health, a leader in clinical diagnostics with innovative health solutions.
- Benefits: Enjoy a full-time, permanent role with flexible hours and opportunities for professional development.
- Why this job: Be part of a mission to revolutionise healthcare and make a real impact on people's lives.
- Qualifications: University degree in business or science, team management experience, and strong customer service skills required.
- Other info: Must be vaccinated against Hepatitis B and undergo a DBS check.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Clinic Area Manager – North East England – (Job Ref: 25/CMNW)
Randox Health continues to be at the forefront of clinical diagnostics, dedicated to improving health worldwide with our disruptive technology and innovative diagnostic solutions. Our staff are at the heart of everything we do and achieve. We have an exciting new career opportunity for a Clinic Area Manager to manage hour new Holland and Barrett clinics in North East England.
What does the Randox Health team do?
At Randox Health we encourage individuals to adopt a personalised, preventative approach to their health and well-being, ultimately helping them to live healthier for longer. Using Randox revolutionary technology we measure hundreds of health biomarkers, generating unrivalled data that when combined with our complex algorithms can predict future health concerns and identify early signs of illness even before symptoms arise. This empowers individuals to act sooner to prevent or delay disease onset – moving from a model of sickness management to true preventative healthcare. Our unique biomarker tracking service allows you to establish a health baseline from which you can track and monitor improvements over time.
For this position, as you may be in contact with live blood samples, you must be vaccinated against Hepatitis B or be able to get it following a successful interview stage.
In line with Care Quality Commission guidelines, the successful candidate will be required to undergo an enhanced Disclosure and Barring Service check
Location: covering clinics in Newcastle upon Tyne, Sheffield, York and potentially others with further expansion.
Contract Offered: Full-time, Permanent.
Working Hours / Shifts: 8.40am to 5.20pm, Monday to Friday. Flexibility will be required, including some weekend work.
What does the Clinic Area Manager role involve?
This role is responsible for ensuring the day-to-day operations of several Randox Health clinics within the North East. This is a varied role that may also include the following responsibilities:
- Ensure compliance with relevant legislation and regulations to include International Standardisation Organisation and Care Quality Commission for clinics.
- Ensure that all staff adhere to the Quality Management System.
- Manage clinical staff, across a number of clinics within the north east along with maintaining relations with GPs, specialists, doctors and couriers.
- The development and appraisal of staff.
- The organisation and monitoring of team development and training, ensuring that all staff training plans are up to date.
- Develop and implement policies and procedures.
- Manage clinic expenditure.
- Co-ordinate with the quality team to carry out internal audits, report incidents, and implement corrective / preventive actions.
- Ensure sufficient overall management of the clinic with regards to supplies, equipment, fixtures, and fittings.
- Ability to cover reception duties.
- Ensure clinic and all staff provide a high level of customer service and care to all clients.
- Ensure effective teamwork and communication with staff throughout the business.
- Ensure that staff maintain confidentiality and appropriate storage of confidential information.
- Ensure full knowledge of software procedures and clinic roles.
- Assist with recruitment as required.
- Rota optimisation and management in order to meet client requirements and financial revenue.
- Regular travel within our north east clinic network.
Essential criteria:
- University Degree in a business or science related discipline.
- Experience in managing a team.
- Flexibility with working hours, as required by the business inclusive of evenings and weekends.
- Exemplary customer service skills and experience.
- Flexibility to travel and work across multiple sites
- Proficiency in the use of Microsoft packages.
Desirable:
- Experience implementing a quality management system in a regulatory environment.
- Confidence and experience working internal / external events.
- Previous sales / retail experience.
- High level of IT literacy.
- Experience within a senior management role
How do I apply?
Click Apply on the site of this advertisement. You will then submit your CV to Randox for review. This advert may be open for as long as 30 days, although we may close the advert early, if we receive sufficient applicants.
About Randox Health:
For almost 40 years Randox has been at the forefront of clinical diagnostics, dedicated to improving health worldwide with our disruptive technology and innovative diagnostic solutions. This experience and expertise powers each of our state-of-the-art Randox Health clinics, based in over 30 locations across the UK and Ireland. A mobile service enabling certified Randox Health staff to visit clients at their convenience is also available.
In early 2020, Randox were one of the first to respond to the coronavirus pandemic, developing a pioneering diagnostic test for COVID-19 in just a few weeks. Our rapid COVID-19 testing service was trusted and used by a variety of private companies, individuals, the sports industry and in the UK Government’s National COVID-19 Testing Programme.
Clinic Area Manager employer: Randox Laboratories
Contact Detail:
Randox Laboratories Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinic Area Manager
✨Tip Number 1
Familiarise yourself with Randox Health's innovative diagnostic solutions and their approach to preventative healthcare. Understanding their technology and services will help you articulate how your experience aligns with their mission during interviews.
✨Tip Number 2
Network with current or former employees of Randox Health, especially those in management roles. They can provide valuable insights into the company culture and expectations for the Clinic Area Manager position.
✨Tip Number 3
Prepare to discuss your experience in managing teams and implementing quality management systems. Highlight specific examples where you've improved operations or compliance in previous roles, as this is crucial for the role.
✨Tip Number 4
Be ready to demonstrate your customer service skills and how you've handled challenging situations in the past. Since this role involves ensuring high levels of care for clients, showcasing your ability to maintain excellent service standards will be key.
We think you need these skills to ace Clinic Area Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing teams and working in a clinical or healthcare environment. Emphasise any experience you have with quality management systems and customer service.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the responsibilities of the Clinic Area Manager role. Mention your understanding of compliance with regulations and your ability to manage multiple clinics effectively.
Highlight Relevant Qualifications: Clearly state your university degree in a business or science-related discipline. If you have additional qualifications or certifications, especially related to healthcare or management, be sure to include them.
Showcase Flexibility and Team Management Skills: In your application, provide examples of how you've demonstrated flexibility in your previous roles, particularly in managing teams across different locations. This will show that you can adapt to the demands of the role.
How to prepare for a job interview at Randox Laboratories
✨Understand the Company Values
Before your interview, take some time to research Randox Health and their commitment to preventative healthcare. Familiarise yourself with their innovative diagnostic solutions and how they empower individuals to manage their health. This will help you align your answers with their values during the interview.
✨Showcase Your Leadership Skills
As a Clinic Area Manager, you'll be responsible for managing teams across multiple clinics. Be prepared to discuss your previous management experience, focusing on how you've developed staff, handled conflicts, and ensured compliance with regulations. Use specific examples to illustrate your leadership style.
✨Demonstrate Customer Service Excellence
Randox Health places a high value on customer service. Be ready to share examples of how you've provided exceptional service in past roles. Highlight any experience you have in a clinical or healthcare setting, as well as your ability to maintain confidentiality and handle sensitive information.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage clinic operations. Think about potential challenges you might face in this role, such as staffing issues or compliance concerns, and prepare thoughtful responses that demonstrate your critical thinking and decision-making abilities.
