Job ref: 26N/CSTL Job type: Permanent Quantity of Posts Available: 1 Location: NI - Ardmore-001 Closing date: Friday 02 Oct 2026 23:59 Job summary Customer Support Team Lead - (Job Ref: 26N/CSTL) Randox Health continues to be at the forefront of clinical diagnostics, dedicated to improving health worldwide with our disruptive technology and innovative diagnostic solutions. Our staff are at the heart of everything we do and achieve. We have an exciting new career opportunity for a Customer Support Team Lead at our HQ on the Diamond Road, just outside Crumlin. Location: 55 Diamond Road, Crumlin, BT29 4QY. Contract Offered: Full-time, Permanent Working Hours / Shifts: 40 hours per week, 8.20am to 5pm, Monday to Friday. These shifts are subject to change and some flexibility will be required, including weekends. What does this role involve? This role plays a vital role in promoting Randox Health services and enhancing client relationships. The main responsibilities of the role are: Assisting Customer Support Advisors with customer complaints and enquiries and escalating more complex issues with the Customer Support Manager. Assisting the Customer Support Manager with the day to day running of the department within your team. Answering customer complaints and enquiries by phone and email. Liaising with other departments to provide accurate and relevant information to customers. Logging all complaints and enquiries on the ticketing system. Ensuring all customer data is handled according to GDPR requirements. Complete KPI reports for the team at the end of each shift. Complete staff reviews. Respond to customer enquiries promptly via phone, email, or live chat. Deliver exceptional customer service by addressing queries effectively. Assist with sales by providing information about new and existing products. Process payments. Analyse customer queries and trends. Who can apply? Essential criteria: Previous experience in a customer service role. Excellent verbal and written communication skills. Excellent customer service skills. Currently have the right to work in the UK without visa sponsorship. Full UK driving licence and access to a car, as the site is quite remote. Desirable: Previous experience in a similar role. Previous leadership experience. Experience in a customer facing environment. Experience working in a busy environment. Experience dealing with customers via email and phone. Previous sales experience. Previous administration experience. Experience operating different IT systems. About Randox Health: For almost 40 years Randox has been at the forefront of clinical diagnostics, dedicated to improving health worldwide with our disruptive technology and innovative diagnostic solutions. This experience and expertise powers each of our state-of-the-art Randox Health clinics, based in over 40 locations across the UK and Ireland. A mobile service enabling certified Randox Health staff to visit clients at their convenience is also available. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register. TPBN1_NI
Customer Support Team Lead in Cardiff employer: Randox Laboratories
Randox Laboratories is an exceptional employer, recognised as the Number 1 company in Northern Ireland for two consecutive years, offering a dynamic work environment at the Randox Science Park in Antrim. With a strong focus on employee growth and development, we provide comprehensive training opportunities and a collaborative culture that encourages innovation and excellence in diagnostics and healthcare. Our flexible working hours and commitment to quality ensure that our Senior Software Test Engineers can thrive while contributing to meaningful advancements in the industry.
