At a Glance
- Tasks: Provide technical support and troubleshooting for Randox products to a global customer base.
- Company: Join Randox Laboratories, a leading innovator in diagnostics and healthcare.
- Benefits: Full-time permanent role with competitive salary and opportunities for international travel.
- Other info: Exciting career growth opportunities in a company recognised for its innovation.
- Why this job: Make a real impact in healthcare while developing your skills in a dynamic environment.
- Qualifications: Bachelor's degree in Biochemistry, Biomedical Science or related field required.
The predicted salary is between 30000 - 40000 £ per year.
Job ref: 26N/TECS
Job type: Permanent
Quantity of Posts Available: 2
Location: NI - Science Park-026
Closing date: Saturday 11 Jul 2026 23:59
Job summary:
Randox Laboratories continues to develop disruptive innovations in Diagnostics and Healthcare globally. We are proud to have been named the Number 1 company in Northern Ireland for the second consecutive year in the Belfast Telegraph Top 100 Companies List for 2024. We have exciting new career opportunities for a Technical Support Specialist within our Customer Support team. Our technical support team sits within our customer services department and supports a large network of both internal and external customers. With expertise on Randox's range of quality control material, reagents and clinical chemistry analysers, along with bespoke interlaboratory data management software, the team is the front line of aid for our end users globally. The team works with regional Randox technical teams so occasional travel is required.
Location: Randox Science Park, 30 Randalstown Road, Antrim, BT41 4FL.
Contract Offered: Full-time, Permanent
Working Hours / Shifts: 40 hours per week, Monday to Friday from 08.40 to 17.20 or Monday-Thursday longer days with half day Friday.
This role is responsible for providing support and troubleshooting to the end users of Randox products. This is an extremely varied role that will require you to develop a varied skillset, including:
- Providing technical and applications support for all Randox reagent and quality control materials
- Handling and troubleshooting of technical customer queries from local and international locations.
- Provision of product information and advice on the application of Randox procedures.
- Review and analysis of performance data and comparative studies.
- Provide product and instrument training to international staff
- Use of query-logging software to record and monitor the status of customer and internal queries.
- Development of a high degree of product knowledge covering all Randox product groups.
This role will involve supporting a global customer base and international travel may be required.
Essential criteria:
- A bachelor's degree in Biochemistry, Biomedical Science or a Life Science related discipline.
- Excellent organisation skills
- Excellent communication skills, both written and verbal
- Flexibility for travel worldwide.
- Right to work in the UK.
How do I apply?
Click Apply on the site you are seeing this advert on they will submit your CV to Randox for review. This advert may be open for as long as 30 days although we may close the advert early if we receive sufficient applicants to fill the roles.
About Randox:
An international company operating in over 145 countries that continues to have unparalleled growth, Randox Laboratories was at the centre of the UK's National COVID Testing Programme throughout the pandemic. In early 2020 Randox recognised the threat from COVID-19 and, based on over 40 years of diagnostic experience, quickly developed a test to accurately identify the virus. Testing at scale commenced within weeks to support the UK's National Testing Programme and private clients alike. Additionally, as a world leader in diagnostics for clinical healthcare, toxicology and food security, our expertise and product portfolio have assisted laboratories across the world in improving health and saving lives.
Randox Laboratories Limited is an Equal Opportunities Employer. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
Technical Support Specialist TLNT1_NI in Antrim employer: Randox Laboratories
Randox Laboratories is an exceptional employer, recognised as the Number 1 company in Northern Ireland for two consecutive years, offering a dynamic work environment at the Randox Science Park. Employees benefit from a culture of innovation and collaboration, with opportunities for professional growth through diverse training and international travel, all while contributing to meaningful advancements in global healthcare diagnostics.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Specialist TLNT1_NI in Antrim
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Randox Laboratories. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Randox Laboratories before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Support Specialist TLNT1_NI in Antrim
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Randox Laboratories:Your cover letter is your chance to shine! Tell us why you want to work at Randox Laboratories specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Randox Laboratories!
How to prepare for a job interview at Randox Laboratories
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
