At a Glance
- Tasks: Analyse data, generate reports, and provide technical support for RIQAS schemes.
- Company: Join Randox, a leading diagnostics company making a global impact.
- Benefits: Full-time role with competitive salary and opportunities for growth.
- Other info: Dynamic work environment with a focus on innovation and collaboration.
- Why this job: Be part of a team that improves health and saves lives worldwide.
- Qualifications: Fluent Polish speaker with a degree in Biochemistry or related field.
The predicted salary is between 30000 - 40000 £ per year.
Job ref: 26N/TARI
Job type: Permanent
Quantity of Posts Available: 1
Location: NI - Science Park-026
Closing date: Wednesday 08 Jul 2026 23:59
Randox are a world leader in diagnostics for clinical healthcare, toxicology, and food security. Our expertise and product portfolio have assisted laboratories across the world in improving health and saving lives. We are proud to have been named the Number 1 company in Northern Ireland for the second consecutive year in the Belfast Telegraph Top 100 Companies List for 2024. Our staff are at the heart of everything we do and achieve.
We have an exciting new career opportunity for a Technical Administrator to join the support team for our Randox International Quality Assessment Scheme (RIQAS). Location: Office based at 30 Randalstown Road, Antrim, BT41 4LF. Travel to other Randox sites will be required.
Contract: Offered: Full-time, Permanent
Working Hours / Shifts: 4 x 10 hour days per week. Mostly Monday to Thursday.
What does this role involve?
- Data analysis and report generation associated with technical queries from RIQAS Schemes
- Maintenance and upkeep of our inhouse database.
- Responding to customer enquiries via email and telephone in a timely fashion
- Providing technical advice and assisting in the training of RIQAS staff, Randox Representatives and distributors
- The provision of information and assistance in the promotion and development of our bespoke products.
- Administrative duties involved in the forecasting and production of RIQAS programmes.
- Provide effective communication with customers, distributors, and other business staff in relation to product changes or other information.
- Other administrative duties, as required.
The Candidate:
Essential:
- Fluent Polish Speaker
- Educated to at least Honours degree level in Biochemistry, chemistry, immunology or a life science subject
- Excellent time management, communication, organisational, and computer skills (Microsoft Office packages).
- Ability to work on own initiative and as part of a team.
- Ability to demonstrate fast and accurate typing.
- Ability to learn and retain information quickly.
Desirable (but not essential):
- Background in Biological Science.
- Previous experience in a technical/customer support role
- Understanding of proficiency testing software
About Randox: An international company operating in over 145 countries that continues to have unparalleled growth, Randox Laboratories has been the heartbeat of the UK's National COVID Testing Programme throughout the pandemic. In early 2020 Randox recognised the threat from COVID-19 and, based on over 40 years of diagnostic experience, quickly developed a test to accurately identify the virus. Testing at scale commenced within weeks to support the UK's National Testing Programme and private clients alike. Through the enormous effort and commitment of its staff Randox is currently operating at a capacity of 180,000 COVID-19 samples per day, making it the most productive laboratory in the UK and Ireland and amongst the very largest in Europe. Additionally, as a world leader in diagnostics for clinical healthcare, toxicology and food security, our expertise and product portfolio have assisted laboratories across the world in improving health and saving lives. Our global success is a result of our pioneering products and the commitment & skill of our workforce, which continue to grow exponentially.
Randox Laboratories Limited is an Equal Opportunities Employer. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
RIQAS Technical Support Administrator in Antrim employer: Randox Laboratories
Randox is an exceptional employer, recognised as the Number 1 company in Northern Ireland for two consecutive years, offering a dynamic work environment at our Antrim location. With a strong focus on employee development and a culture that values innovation and teamwork, we provide meaningful opportunities for growth while contributing to global health advancements. Our commitment to staff well-being is reflected in our flexible working hours and supportive atmosphere, making Randox a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land RIQAS Technical Support Administrator in Antrim
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Randox on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to technical support roles. We should also think of examples from our past experiences that showcase our problem-solving skills and teamwork.
✨Tip Number 3
Show off our communication skills! During the interview, make sure we articulate our thoughts clearly and confidently. Remember, they want to see how well we can interact with customers and colleagues.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can leave a lasting impression and show our enthusiasm for the role. Plus, it keeps us on their radar!
We think you need these skills to ace RIQAS Technical Support Administrator in Antrim
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the RIQAS Technical Support Administrator role. Highlight your relevant skills and experiences, especially in data analysis and customer support. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background in biochemistry or life sciences makes you a great fit. We love seeing enthusiasm and personality!
Showcase Your Communication Skills:Since this role involves responding to customer enquiries, it's crucial to demonstrate your communication skills. Whether it's in your CV or cover letter, make sure to highlight any experience you have in customer service or technical support.
Apply Through Our Website:Don't forget to apply through our careers page! It's the best way for us to receive your application and ensures you’re considered for the role. We can't wait to see what you bring to the table!
How to prepare for a job interview at Randox Laboratories
✨Know Your Stuff
Make sure you brush up on your knowledge of biochemistry, chemistry, and immunology. Since this role involves data analysis and technical queries, being able to discuss relevant concepts confidently will impress the interviewers.
✨Show Off Your Communication Skills
As a Technical Support Administrator, you'll be responding to customer enquiries and providing technical advice. Practice articulating your thoughts clearly and concisely, especially in Polish, as fluency is essential for this position.
✨Demonstrate Your Organisational Skills
This role requires excellent time management and organisational abilities. Be prepared to share examples from your past experiences where you've successfully managed multiple tasks or projects simultaneously.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the RIQAS programmes, the team dynamics, or how success is measured in this role. This shows your genuine interest in the position and the company.
