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- Tasks: Manage key accounts in pathology services and ensure top-notch client experiences.
- Company: Join Randox Health, a leader in transforming diagnostics across the UK.
- Benefits: Enjoy a competitive salary, full-time hours, and a half-day on Fridays.
- Other info: Dynamic role with opportunities for growth in a supportive team environment.
- Why this job: Be at the forefront of healthcare innovation and make a real difference.
- Qualifications: Experience in account management within healthcare and strong relationship-building skills.
The predicted salary is between 50000 - 65000 £ per year.
Randox Health Pathology Services is transforming diagnostics for clinicians, hospitals, and health-tech providers across the UK. Through our digital ordering and results platform, nationwide sample collection network, centralised laboratory services, and integrated courier network, we deliver a complete diagnostics service to many clients nationwide.
We have an exciting new career opportunity for a Strategic Account Manager (Pathology Services) based at our offices in Fitzrovia, London.
Location: Boston House, 36-38 Fitzroy Square, London, W1T 6EY.
Contract Offered: Full-time, permanent
Working Hours / Shifts: 40 hours per week contract. Monday to Friday (half day on Friday).
Role Overview: Due to continued growth, we are seeking to recruit a Strategic Account Manager to join our client support and account management team. Based at the London office, the Account Manager will play a pivotal role in ensuring a high-quality, personalised experience for all clients—including private hospitals, clinics, and digital healthcare companies. The role combines relationship management, commercial development, and product expertise. The Account Manager will manage a portfolio of clinical accounts, acting as the primary point of contact for operational and commercial queries.
Responsibilities:
- Own a portfolio of pathology accounts and deliver volume/revenue targets
- Build senior relationships across clinical, operations, procurement, IT and Finance
- Create account plans, manage pipeline, and forecast accurately within the CRM
- Lead onboarding and implementation for new accounts and services
- Drive renewals, pricing discussions, and tender support
- Identify growth opportunities (new panels, sites, pathways, partnerships)
- Monitor service performance (SLA/TAT/issues) and run regular reviews
- Coordinate internal teams to ensure delivery on accounts (Labs, logistics, clinics, clinical, IT)
- Manage escalations end to end and communicate clearly with customers
- Ensure governance/compliance (HDPR, data sharing, quality standards)
Essential Criteria:
- Strong track record of building and maintaining relationships with senior business stakeholders in the healthcare/diagnostics industry
- Showcase knowledge and experience in account management within the healthcare services sector
- Experience within the diagnostics and/or clinical pathology market
- Degree-level education, preferably in a science or business-related discipline
- Background in healthcare, insurance, or corporate environments
- Proven experience working to and exceeding targets
- Demonstrated ability to navigate and overcome market challenges
- Excellent communication and presentation skills
- Fluent in English (written and spoken)
- Must be based in Central London (full-time, office-based role)
26/SAMR - Strategic Account Manager employer: Randox Laboratories
Contact Detail:
Randox Laboratories Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 26/SAMR - Strategic Account Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the healthcare and diagnostics industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching Randox Health and understanding their services inside out. Know their mission and how you can contribute as a Strategic Account Manager. Tailor your answers to show how your experience aligns with their goals.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest job openings and updates directly from us at StudySmarter.
We think you need these skills to ace 26/SAMR - Strategic Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Strategic Account Manager role. Highlight your experience in account management and relationship building, especially within the healthcare or diagnostics sector. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how you can contribute to our team at Randox Health. Be sure to mention specific experiences that demonstrate your skills in managing client relationships.
Showcase Your Achievements: When detailing your work experience, focus on your achievements rather than just responsibilities. Use numbers and examples to illustrate how you've exceeded targets or improved client satisfaction. We love seeing results!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Randox Health!
How to prepare for a job interview at Randox Laboratories
✨Know Your Stuff
Make sure you brush up on your knowledge of the healthcare and diagnostics industry. Understand the key players, trends, and challenges in the market. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Build Your Story
Prepare to share specific examples from your past experiences that highlight your relationship management skills and how you've successfully navigated challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Ask Smart Questions
Come prepared with insightful questions about the company’s growth plans, their approach to client relationships, and how they measure success in the Strategic Account Manager role. This shows that you’re engaged and thinking critically about how you can contribute.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and concisely. During the interview, pay attention to your body language and ensure you’re actively listening to the interviewer, responding thoughtfully to their queries.