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- Tasks: Support sales by converting inbound queries into bookings for tests and kits.
- Company: Join Randox Health, a leader in innovative clinical diagnostics.
- Benefits: Full-time role with competitive salary and career growth opportunities.
- Why this job: Make a difference in health while developing your sales skills.
- Qualifications: Degree level education or relevant sales experience required.
- Other info: Dynamic team environment with opportunities to support customer service.
The predicted salary is between 30000 - 42000 £ per year.
Role
Sales Support Executive – (Job Ref: 25N/SSSP)
Randox Health continues to be at the forefront of clinical diagnostics, dedicated to improving health worldwide with our disruptive technology and innovative diagnostic solutions. We have an exciting new career opportunity for a Sales Support Executive to join our wider sales team, dealing mainly with inbound leads.
Location: Randox Laboratories, 55 Diamond Road, Crumlin, BT29 4QY.
Contract Offered: Full-time, Permanent.
Working Hours / Shifts: 40 hours per week, Mon to Fri from 08:40 to 17:20.
What does this role involve?
As a Sales Support Executive within Randox Health, you will be responsible for supporting the generation of sales for our in-person clinics and home testing kits. Predominantly dealing with inbound queries, you will navigate and convert these inquiries into bookings for appropriate tests at our in-clinic locations or for at-home testing. In this varied role, there will also be an element of supporting our customer support team during peak periods. Some of the main duties of the role include:
- Dealing with inbound customer queries and converting these to clinic appointments or at-home testing kits.
- Responding to customer inquiries: Address incoming calls, emails, and messages promptly, providing accurate information about products, services, and promotions.
- Order processing: Handle customer orders from initiation to fulfilment, ensuring accuracy and timely delivery.
- Provide administrative and data support to the sales team, facilitating efficient sales processes.
- Serve as a primary point of contact for customer inquiries, resolving issues promptly to maintain satisfaction.
- Work closely with the wider sales team to strategise and coordinate sales efforts effectively.
- Track existing sales orders and keep CRM up to date.
- Support our customer support team when needed.
Who can apply?
Essential criteria:
- Qualified to at least degree level or previous sales or marketing experience.
- Experience in dealing with customers, such as in retail or customer support.
- Ability to build rapport with a diverse range of people.
- Strong communication and interpersonal skills.
- Teamwork skills and the ability to foster good working relationships.
- Driven and self-motivated to hit and exceed targets.
Desirable:
- Experience with inbound sales or lead generation.
- Previous sales, marketing, or administration experience.
- Experience dealing with customers via phone.
- Some understanding of a general sales cycle.
How do I apply?
Click Apply on the site of this advertisement. You will then submit your CV to Randox for review (quick and easy process). This advert may be open for as long as 30 days, although we may close the advert early, if we receive sufficient applicants.
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25N/SSSP - Sales Support Executive employer: Randox Laboratories
Contact Detail:
Randox Laboratories Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 25N/SSSP - Sales Support Executive
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Randox Health. Understand their products and services, especially around clinical diagnostics. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you can convert customer inquiries into bookings, as this is key for the Sales Support Executive role. The more you practice, the more comfortable you'll feel during the actual interview.
✨Tip Number 3
Show off your people skills! In your interview, highlight your experience in building rapport with customers. Share specific examples of how you've successfully dealt with customer queries in the past. This will demonstrate that you have the interpersonal skills needed for the job.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds. And remember, if you haven’t already, apply through our website for a smoother process!
We think you need these skills to ace 25N/SSSP - Sales Support Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Sales Support Executive role. Highlight any relevant experience in sales or customer support, and don’t forget to mention your ability to handle inbound queries and convert them into bookings!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to showcase your personality and explain why you’re the perfect fit for our team at Randox Health. Mention your passion for improving health and how you can contribute to our mission.
Show Off Your Communication Skills: Since this role involves dealing with customers, make sure to demonstrate your strong communication skills in your application. Whether it’s through your CV or cover letter, let us see how you can build rapport and resolve issues effectively.
Apply Through Our Website: Don’t forget to apply through our website! It’s a quick and easy process that ensures your application goes straight to us. Plus, we love seeing candidates who follow the instructions!
How to prepare for a job interview at Randox Laboratories
✨Know the Company Inside Out
Before your interview, make sure you research Randox Health thoroughly. Understand their products, services, and recent developments in clinical diagnostics. This will not only help you answer questions confidently but also show your genuine interest in the company.
✨Prepare for Common Sales Scenarios
Think about how you would handle typical sales situations, especially dealing with inbound queries. Be ready to discuss how you would convert inquiries into bookings and how you would manage customer expectations. Practising these scenarios can give you a real edge.
✨Showcase Your Communication Skills
As a Sales Support Executive, strong communication is key. During the interview, demonstrate your ability to articulate clearly and listen actively. You might even want to prepare a few examples of how you've successfully resolved customer issues in the past.
✨Highlight Teamwork and Adaptability
This role involves working closely with the sales team and supporting customer service during peak times. Be prepared to share examples of how you've collaborated with others and adapted to changing circumstances in previous roles. This will show that you're a team player who can thrive in a dynamic environment.
