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For Companies At a Glance
- Tasks: Manage multiple clinics, ensuring smooth operations and high-quality patient care.
- Company: Join Randox Health, a leader in innovative clinical diagnostics.
- Benefits: Full-time, permanent role with competitive salary and career development opportunities.
- Why this job: Make a real difference in healthcare while leading a passionate team.
- Qualifications: Degree in business or science, team management experience, and strong customer service skills.
- Other info: Dynamic role with travel across the North East and opportunities for growth.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Clinic Area Manager – North East England – (Job Ref: 25/CMNW)
Randox Health continues to be at the forefront of clinical diagnostics, dedicated to improving health worldwide with our disruptive technology and innovative diagnostic solutions. Our staff are at the heart of everything we do and achieve. We have an exciting new career opportunity for a Clinic Area Manager to manage our North East England clinics.
Location: covering clinics in the north east including Newcastle upon Tyne, Sheffield, York and potentially others with further expansion.
Contract Offered: Full-time, Permanent.
Working Hours / Shifts: 8.40am to 5.20pm, Monday to Friday. Flexibility will be required, including some weekend work.
Vaccination and Compliance: For this position, as you may be in contact with live blood samples, you must be vaccinated against Hepatitis B or be able to get it following a successful interview stage. In line with Care Quality Commission guidelines, the successful candidate will be required to undergo an enhanced Disclosure and Barring Service check.
Responsibilities
- Ensure the day-to-day operations of several Randox Health clinics within the North East.
- Ensure compliance with relevant legislation and regulations including International Standards Organisation and Care Quality Commission for clinics.
- Ensure that all staff adhere to the Quality Management System.
- Manage clinical staff across multiple clinics in the North East, maintaining relations with GPs, specialists, doctors and couriers.
- Develop and appraise staff; organise and monitor team development and training, ensuring staff training plans are up to date.
- Develop and implement policies and procedures.
- Manage clinic expenditure; oversee supplies, equipment, fixtures and fittings.
- Ability to cover reception duties.
- Ensure high level of customer service and care to all clients; promote effective teamwork and communication across the business.
- Ensure staff confidentiality and appropriate storage of confidential information.
- Ensure full knowledge of software procedures and clinic roles.
- Assist with recruitment as required.
- Rota optimisation and management to meet client requirements and financial revenue.
- Regular travel within the north east clinic network.
Essential criteria
- University Degree in a business or science-related discipline.
- Experience in managing a team.
- Flexibility with working hours, as required by the business, including evenings and weekends.
- Exemplary customer service skills and experience.
- Flexibility to travel and work across multiple sites.
- Proficiency in the use of Microsoft packages.
Desirable
- Experience implementing a quality management system in a regulatory environment.
- Confidence and experience working internal / external events.
- Previous sales / retail experience.
- High level of IT literacy.
- Experience within a senior management role.
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25/CMNW - Clinic Area Manager employer: Randox Laboratories
Contact Detail:
Randox Laboratories Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 25/CMNW - Clinic Area Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Randox Health and understanding their values and mission. Tailor your responses to show how your experience aligns with their goals, especially in managing teams and ensuring compliance.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to boost your confidence. Focus on common questions related to team management and customer service, as these are key for the Clinic Area Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Randox Health team.
We think you need these skills to ace 25/CMNW - Clinic Area Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Clinic Area Manager role. Highlight your experience in managing teams and any relevant qualifications, especially in business or science-related fields. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about working with Randox Health and how you can contribute to our mission. Be sure to mention your customer service skills and any experience with quality management systems.
Showcase Your Flexibility: Since this role requires flexibility with working hours and travel, make sure to mention your availability in your application. We appreciate candidates who are willing to adapt to the needs of the business, including weekend work if necessary.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company!
How to prepare for a job interview at Randox Laboratories
✨Know Your Clinics
Before the interview, research the specific clinics you'll be managing. Familiarise yourself with their locations, services, and any recent news or developments. This shows your genuine interest in the role and helps you answer questions more effectively.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in the past. Think about challenges you've faced and how you overcame them. Highlight your ability to develop staff and maintain strong relationships with healthcare professionals, as this is crucial for the Clinic Area Manager role.
✨Understand Compliance and Quality Standards
Brush up on relevant legislation and regulations, especially those related to clinical diagnostics and quality management systems. Be ready to discuss how you would ensure compliance in the clinics and what steps you'd take to maintain high standards of care.
✨Demonstrate Customer Service Excellence
Prepare to discuss your approach to customer service. Think of specific instances where you went above and beyond for clients. Since this role involves ensuring a high level of care, showcasing your exemplary customer service skills will set you apart from other candidates.
