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- Tasks: Take blood samples and provide excellent customer service in a dynamic clinic environment.
- Company: Join Randox Health, a leader in innovative diagnostics and preventative healthcare.
- Benefits: Full-time permanent role with competitive salary and opportunities for professional growth.
- Why this job: Make a real difference in people's health while developing your skills in a supportive team.
- Qualifications: Previous phlebotomy experience and a certificate of competence required.
- Other info: Flexible working hours with potential for career advancement in a vibrant setting.
The predicted salary is between 36000 - 60000 £ per year.
Randox Health continues to be at the forefront of clinical diagnostics, dedicated to improving health worldwide with our disruptive technology and innovative diagnostic solutions. Our staff are at the heart of everything we do and we have an exciting new career opportunity for a Phlebotomist within our clinic in Chiswick in London.
At Randox Health we encourage individuals to adopt a personalised, preventative approach to their health and well-being, ultimately helping them to live healthier for longer. Using Randox revolutionary technology we measure hundreds of health biomarkers, generating unrivalled data that when combined with our complex algorithms can predict future health concerns and identify early signs of illness even before symptoms arise. This empowers individuals to act sooner to prevent or delay disease onset – moving from a model of sickness management to true preventative healthcare. Our unique biomarker tracking service allows you to establish a health baseline from which you can track and monitor improvements over time.
Location: 149-153 Chiswick High Road, Chiswick, London W4 2EA.
Contract Offered: Full-time, permanent
Working Hours / Shifts: 40 hours per week contract. 6.40am to 3.20pm and 10.20am to 7pm, alternating between Monday to Friday and Tuesday to Saturday. Hours are subject to change.
For this position, as you may be in contact with live blood samples, you must be vaccinated against Hepatitis B or be able to get it following a successful interview stage. In line with Care Quality Commission guidelines, the successful candidate will be required to undergo an enhanced Disclosure and Barring Service check.
Role focus:
This role is responsible for ensuring customers have an excellent experience from the moment they enter our clinic, taking blood samples from both private and corporate clients. This is a varied role that may also include the following responsibilities:
- Conduct comprehensive client appointments, including blood and urine sample collection, personal health measurements, and data entry into our Patient Information Systems (PIS).
- Demonstrate sensitive communication to ensure client understanding and consent.
- Maintain accurate records in PIS, uploading all relevant documentation.
- Represent the company professionally at offsite events and appointments.
- Engage in upselling and cross-selling at our private health clinic.
- Proactively drive sales and exceed targets.
- Complete company forms, specimen labelling, and laboratory test order forms accurately.
- Demonstrate high IT literacy in order to manage various software systems and daily tasks.
Essential criteria:
- Previous phlebotomy experience
- Phlebotomy certificate of competence
- Flexibility with working hours, as required by the business inclusive of evenings and weekends
- Exemplary customer service skills and experience
- Ability to manage existing clientele and generate new clientele at the same time
- High level of IT literacy
Desirable:
- Experience in a private healthcare setting
- Proficiency in the use of Microsoft packages
- Confidence and experience working internal / external events
- Sales / Retail experience
25/CHIS - Phlebotomist employer: Randox Laboratories
Contact Detail:
Randox Laboratories Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 25/CHIS - Phlebotomist
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Randox Health. Understand their mission and values, especially their focus on preventative healthcare. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to phlebotomy and customer service. Think about how you can highlight your previous experience and skills, especially your ability to provide excellent client care and manage data accurately.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look professional and polished for your interview. A smart outfit shows that you take the opportunity seriously and are ready to represent Randox Health in the best light.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace 25/CHIS - Phlebotomist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Phlebotomist role. Highlight your phlebotomy experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about preventative healthcare and how your background makes you a perfect fit for Randox Health. Let us know what excites you about this opportunity!
Show Off Your Customer Service Skills: Since you'll be interacting with clients, it's crucial to showcase your exemplary customer service skills. Share examples of how you've gone above and beyond in previous roles to ensure client satisfaction. We love a good story!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Randox Laboratories
✨Know Your Stuff
Make sure you brush up on your phlebotomy knowledge and skills. Be ready to discuss your previous experience, the techniques you’ve used, and any relevant certifications. This shows that you’re not just qualified but also passionate about what you do.
✨Customer Service is Key
Since this role involves direct interaction with clients, be prepared to demonstrate your customer service skills. Think of examples where you’ve gone above and beyond for a client or handled a difficult situation with grace. This will highlight your ability to ensure an excellent client experience.
✨Show Your Flexibility
The job requires flexibility with working hours, so be ready to discuss your availability. Mention any past experiences where you adapted to changing schedules or took on extra shifts. This will show that you’re committed and can handle the demands of the role.
✨Tech Savvy? Prove It!
With high IT literacy being essential, be prepared to talk about your experience with various software systems. If you’ve worked with Patient Information Systems before, share specific examples. This will demonstrate that you can hit the ground running and manage daily tasks efficiently.