Receptionist / Phlebotomist in Christchurch

What does the Phlebotomist role involve? This role is responsible for ensuring customers have an excellent experience from the moment they enter our clinic, taking blood samples from both private and corporate clients. This is a varied role that may also include the following responsibilities:

• Conduct comprehensive client appointments, including blood and urine sample collection, personal health measurements, and data entry into our Patient Information Systems (PIS).
• Meet, greet, and check in clients, ensuring a welcoming and professional front-of-house experience.
• Respond to client enquiries via telephone and email, providing accurate information and excellent customer service.
• Demonstrate sensitive communication to ensure client understanding and consent.
• Maintain accurate records in PIS, uploading all relevant documentation.
• Engage in upselling and cross-selling at our private health clinic.
• Proactively drive sales and exceed targets.
• Complete company forms, specimen labelling, and laboratory test order forms accurately.
• Demonstrate high IT literacy in order to manage various software systems and daily tasks.
• Process blood samples within the on-site laboratory in accordance with company procedures and quality standards.
• Adhere to all quality management systems, standard operating procedures (SOPs), and regulatory requirements to ensure compliance.
• Support quality assurance activities, including accurate documentation, equipment checks, stock control, and reporting of non-conformances where appropriate.