Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support sales by handling inbound queries and converting them into bookings.
- Company: Randox Health is a leader in clinical diagnostics, improving health with innovative solutions.
- Benefits: Enjoy a full-time role with a supportive team and opportunities for growth.
- Why this job: Join a dynamic team making a real impact on health worldwide.
- Qualifications: Degree level or previous sales experience; strong communication skills required.
- Other info: Located in Crumlin, this is a permanent position with a 40-hour work week.
The predicted salary is between 24000 - 39000 £ per year.
Randox Health continues to be at the forefront of clinical diagnostics, dedicated to improving health worldwide with our disruptive technology and innovative diagnostic solutions. Our staff are at the heart of everything we do and achieve. We have an exciting new career opportunity for a Sales Support Executive to join our wider sales team, dealing mainly with inbound leads.
Location: Randox Laboratories, 55 Diamond Road, Crumlin, BT29 4QY.
Contract Offered: Full-time, Permanent.
Working Hours / Shifts: 40 hours per week, Mon to Fri from 08.40 to 17.20.
What does this role involve?
As a Sales Support Executive within Randox Health, you will be responsible for supporting the generation of sales for our in-person clinics and home testing kits. Predominantly dealing with inbound queries, you will navigate and convert these inquiries into bookings for appropriate tests at our in-clinic locations or for at-home testing. In this varied role, there will also be an element of supporting our customer support team during peak periods. Some of the main duties of the role include:
- Dealing with inbound customer queries and converting these to clinic appointments or at-home testing kits.
- Responding to customer inquiries: Address incoming calls, emails, and messages promptly, providing accurate information about products, services, and promotions.
- Order processing: Handle customer orders from initiation to fulfilment, ensuring accuracy and timely delivery.
- Provide administrative and data support to the sales team, facilitating efficient sales processes.
- Serve as a primary point of contact for customer inquiries, resolving issues promptly to maintain satisfaction.
- Work closely with the wider sales team to strategise and coordinate sales efforts effectively.
- Track existing sales orders and keep CRM up to date.
- Support our customer support team when needed.
Who can apply?
- Qualified to at least degree level or previous sales or marketing experience.
- Experience in dealing with customers, such as in retail or customer support.
- Ability to build rapport with a diverse range of people.
- Strong communication and interpersonal skills.
- Teamwork skills and the ability to foster good working relationships.
- Driven and self-motivated to hit and exceed targets.
- Experience with inbound sales or lead generation.
- Previous sales, marketing, or administration experience.
- Experience dealing with customers via phone.
- Some understanding of a general sales cycle.
Click Apply on the site of this advertisement. You will then submit your CV to Randox for review (quick and easy process). This advert may be open for as long as 30 days, although we may close the advert early, if we receive sufficient applicants.
About Randox Health:
For almost 40 years Randox has been at the forefront of clinical diagnostics, dedicated to improving health worldwide with our disruptive technology and innovative diagnostic solutions. This experience and expertise powers each of our state-of-the-art Randox Health clinics, based in over 20 locations across the UK and Ireland. A mobile service enabling certified Randox Health staff to visit clients at their convenience is also available.
In early 2020, Randox were one of the first to respond to the coronavirus pandemic, developing a pioneering diagnostic test for COVID-19 in just a few weeks. Our rapid COVID-19 testing service is trusted and was used by a variety of private companies and individuals, including the sports industry and in the UK Government’s National COVID-19 Testing Programme.
Randox Laboratories Limited is an Equal Opportunities Employer.
Sales Support Executive employer: Randox Health
Contact Detail:
Randox Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Executive
✨Tip Number 1
Familiarise yourself with Randox Health's products and services. Understanding their in-person clinics and home testing kits will help you answer customer queries more effectively during the interview.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role involves handling inbound customer inquiries, being articulate and confident on calls will set you apart from other candidates.
✨Tip Number 3
Showcase your teamwork abilities. Be prepared to discuss examples of how you've collaborated with others in previous roles, as this position requires working closely with the sales team and customer support.
✨Tip Number 4
Demonstrate your motivation to exceed targets. Think of specific instances where you've gone above and beyond in a sales or customer service role, as this aligns with the driven nature Randox is looking for.
We think you need these skills to ace Sales Support Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales support or customer service. Emphasise any previous roles where you dealt with inbound queries or processed orders, as these are key aspects of the Sales Support Executive role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and ability to build rapport with customers. Mention specific examples from your past experiences that demonstrate your capability to handle customer inquiries effectively.
Highlight Relevant Skills: In your application, focus on skills that align with the job description, such as teamwork, problem-solving, and self-motivation. Use keywords from the job listing to ensure your application stands out to recruiters.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial in a customer-facing role.
How to prepare for a job interview at Randox Health
✨Know the Company
Before your interview, take some time to research Randox Health. Understand their mission, values, and the products they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Prepare for Common Questions
Anticipate questions related to sales support and customer service. Be ready to discuss your previous experience in handling customer inquiries and converting leads into sales. Use specific examples to demonstrate your skills.
✨Showcase Your Communication Skills
As a Sales Support Executive, strong communication is key. During the interview, focus on articulating your thoughts clearly and confidently. Practice active listening to ensure you understand the interviewer's questions fully.
✨Demonstrate Teamwork
Highlight your ability to work collaboratively with others. Share examples of how you've successfully worked in a team environment, especially in sales or customer support roles, as this is crucial for the position at Randox Health.
