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For Companies At a Glance
- Tasks: Engage with clients, troubleshoot issues, and promote Randox Health services.
- Company: Join Randox Health, a leader in clinical diagnostics with 40 years of innovation.
- Benefits: Enjoy a full-time, permanent role with a supportive team and career growth opportunities.
- Why this job: Be part of a mission-driven company that empowers healthier living through cutting-edge technology.
- Qualifications: Strong communication skills and customer service experience are essential; sales experience is a plus.
- Other info: Work from our HQ in Crumlin with alternating shifts for work-life balance.
The predicted salary is between 28800 - 43200 £ per year.
Client Support Specialist – (Job Ref: 25N/HCSP)
Randox Health continues to be at the forefront of clinical diagnostics, dedicated to improving health worldwide with our disruptive technology and innovative diagnostic solutions. Our staff are at the heart of everything we do and achieve. We have exciting new career opportunities for Client Support Specialists at our HQ on the Diamond Road, just outside Crumlin.
Location: Randox Laboratories Ltd., 55 Diamond Road, Crumlin, BT29 4QY.
Contract Offered: Full-time, Permanent
Working Hours / Shifts: 40 hours per week, alternating each week between 2 shift patterns.
Week 1 – Monday to Friday from 08.20 to 17.00.
Week 2 – Monday to Thursday from 08.20 to 18.00 and 08.20 to 12.30 on a Friday.
What does the Client Support Specialist role involve?
This role plays a vital role in promoting Randox Health services and enhancing client relationships. This is a varied role that may also include the following responsibilities:
- Respond to customer enquiries promptly via phone, email, or live chat.
- Troubleshoot customer issues related to orders, account status, and relevant concerns.
- Deliver exceptional customer service by addressing queries effectively.
- Provide essential support for clients whilst identifying potential sales opportunities.
- Assisting with sales by providing information about new and existing products.
- Processing payments.
- Analysing customer queries and trends.
- Performing assigned administrative duties.
- Collaborating with other team members and internal departments.
Who can apply?
Essential criteria:
- Excellent verbal and written communication skills.
- Currently hold the right to work in the UK.
- Excellent customer service skills.
Desirable:
- Previous experience in a similar role.
- Experience in a customer facing environment.
- Experience working in a busy environment.
- Experience dealing with customers via email and phone.
- Previous sales experience.
This advert may be open for as long as 30 days although we may close the advert early if we receive sufficient applicants to fill the roles.
About Randox Health:
For almost 40 years Randox has been at the forefront of clinical diagnostics, dedicated to improving health worldwide with our disruptive technology and innovative diagnostic solutions. This experience and expertise powers each of our state-of-the-art Randox Health clinics, based in over 20 locations across the UK and Ireland. A mobile service enabling certified Randox Health staff to visit clients at their convenience is also available.
At Randox Health we encourage individuals to adopt a personalised, preventative approach to their health and well-being, ultimately helping them to live healthier for longer. Using Randox revolutionary technology we measure hundreds of health biomarkers, generating unrivalled data that when combined with our complex algorithms can predict future health concerns and identify early signs of illness even before symptoms arise. This empowers individuals to act sooner to prevent or delay disease onset – moving from a model of sickness management to true preventative healthcare. Our unique biomarker tracking service allows you to establish a health baseline from which you can track and monitor improvements over time.
In early 2020, Randox were one of the first to respond to the coronavirus pandemic, developing a pioneering diagnostic test for COVID-19 in just a few weeks. Our rapid COVID-19 testing service is trusted and was used by a variety of private companies and individuals, including the sports industry and in the UK Government’s National COVID-19 Testing Programme.
Randox Health | Client Support Specialist employer: Randox Health
Contact Detail:
Randox Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Randox Health | Client Support Specialist
✨Tip Number 1
Familiarize yourself with Randox Health's services and products. Understanding the specifics of what we offer will not only help you answer customer queries effectively but also demonstrate your genuine interest in the role during any interactions.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. Since this role involves a lot of customer interaction, being able to convey information clearly and professionally is crucial.
✨Tip Number 3
Showcase your problem-solving abilities. Think of examples from your past experiences where you successfully resolved customer issues or improved client relationships, as this will be key in demonstrating your fit for the role.
✨Tip Number 4
Be prepared to discuss your experience in a busy environment. Highlighting your ability to multitask and manage time effectively will show that you can thrive in the dynamic setting of Randox Health.
We think you need these skills to ace Randox Health | Client Support Specialist
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Client Support Specialist position. Understand the key responsibilities and essential criteria, as this will help you tailor your application to highlight relevant skills and experiences.
Highlight Communication Skills: Since excellent verbal and written communication skills are essential for this role, make sure to provide specific examples in your CV and cover letter that demonstrate your ability to communicate effectively with customers, whether through phone, email, or live chat.
Showcase Customer Service Experience: If you have previous experience in a customer-facing role, be sure to emphasize this in your application. Detail how you handled customer inquiries, resolved issues, and provided exceptional service, as these are crucial aspects of the Client Support Specialist position.
Tailor Your Application: Customize your CV and cover letter to reflect the values and mission of Randox Health. Mention your interest in their innovative diagnostic solutions and how you can contribute to enhancing client relationships, which is a key part of the role.
How to prepare for a job interview at Randox Health
✨Showcase Your Communication Skills
As a Client Support Specialist, excellent verbal and written communication is crucial. Prepare to demonstrate your ability to communicate clearly and effectively during the interview. Consider sharing examples of how you've successfully resolved customer inquiries in the past.
✨Understand Randox Health's Services
Familiarize yourself with Randox Health's diagnostic solutions and services. Being knowledgeable about their offerings will not only impress the interviewers but also help you answer questions related to how you can support clients effectively.
✨Highlight Customer Service Experience
Since this role emphasizes exceptional customer service, be ready to discuss your previous experiences in customer-facing roles. Share specific instances where you went above and beyond to assist a customer or resolve an issue.
✨Prepare for Sales-Related Questions
Even if the primary focus is on client support, the role involves identifying sales opportunities. Be prepared to discuss any previous sales experience and how you can contribute to promoting Randox Health's services while assisting clients.
