At a Glance
- Tasks: Lead a dynamic team to enhance client support and drive account growth.
- Company: Join Randox Health, a leader in transforming diagnostics across the UK.
- Benefits: Enjoy a competitive salary, flexible hours, and opportunities for professional development.
- Other info: Fast-paced environment with excellent career progression opportunities.
- Why this job: Make a real impact in healthcare while managing a passionate team.
- Qualifications: 3+ years in healthcare client support and 1+ year in team management required.
The predicted salary is between 36000 - 60000 £ per year.
Randox Health Pathology Services is transforming diagnostics for clinicians, hospitals, and health-tech providers across the UK. Through our digital ordering and results platform, nationwide sample collection network, centralised laboratory services, and integrated courier network, we deliver a complete diagnostics service to over 1,000 clinical clients — ranging from high-volume digital health companies to local GP surgeries.
This is one of the fastest-growing areas of Randox Health and continuing to expand rapidly. We have an exciting new career opportunity for a Client Services Manager based in Warrington.
Location: Unit 2 Bishops Court, Warrington, WA2 8QY or Randox Health Liverpool.
Contract Offered: Full-time, permanent
Working Hours / Shifts: 40 hours per week contract. Monday to Friday (half day on Friday).
Job Description
Due to continued growth, we are seeking to recruit a Client Services Manager to lead our client support and account management team. This role is based at our Warrington office.
- Lead and manage a blended team of Client Support Executive and Account Managers (5+ direct reports)
- Monitor performance across KPIs including ticket volumes, account growth, account spend, SLA adherence, and client satisfaction
- Handle escalations and service incidents — including direct involvement in complex, high-priority, or clinically sensitive cases
- Work directly with key clients as needed, to grow accounts and supporting Account Managers during high-pressure or challenging service scenarios
- Produce monthly and quarterly operational and commercial performance reports for senior leadership
- Oversee onboarding workflows, commercial frameworks, SLAs, SOPs, and support structure for both new and existing accounts
- Drive continuous improvement across support processes, commercial growth, communication flows, and internal coordination
- Identify automation opportunities and scalable service enhancements
- Collaborate with clinical clients and internal teams to uphold service quality standards across the diagnostics journey
Requirements
- Minimum 3 years of experience in a clinical, laboratory, or healthcare client/customer support setting using a CRM/ticketing platform
- At least 1 year of team management experience within a customer service/support department (5+ direct reports)
- A background in biomedical science, allied health, or a relevant clinical/scientific discipline
- Strong understanding of working with high value clients in high-pressure environments
- Confident in monitoring service performance, interpreting KPIs, and delivering improvement plans
- Previous experience working in the diagnostics/clinical pathology market
- Previous experience working in a Primary Care market
- Ability to work in a multidisciplinary team
- Ability to prioritise and organise workload
Randox Health is an equal opportunities employer and welcomes applications from all qualified candidates.
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Client Services Manager in Warrington employer: Randox Health
Randox Health is an exceptional employer that fosters a dynamic work culture focused on innovation and employee development. With a commitment to promoting health diagnostics, employees benefit from comprehensive training, career advancement opportunities, and the chance to make a meaningful impact in the healthcare sector while working in the vibrant city of London.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Manager in Warrington
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Randox Health.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Randox Health.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Randox Health, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Client Services Manager in Warrington
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Randox Health.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Randox Health.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Randox Health. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Randox Health. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Randox Health
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Randox Health’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
