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- Tasks: Engage with customers via phone, email, and chat to resolve queries and promote services.
- Company: Randox Health is a leader in clinical diagnostics, dedicated to improving global health with innovative solutions.
- Benefits: Enjoy a full-time, permanent role with flexible shifts and opportunities for growth.
- Why this job: Join a dynamic team focused on customer service and sales in a cutting-edge health tech environment.
- Qualifications: Excellent communication skills and a passion for customer service are essential; previous experience is a plus.
- Other info: Be part of a company that played a key role in COVID-19 testing and preventative healthcare.
The predicted salary is between 28800 - 43200 £ per year.
Randox Health continues to be at the forefront of clinical diagnostics, dedicated to improving health worldwide with our disruptive technology and innovative diagnostic solutions. Our staff are at the heart of everything we do and achieve. We have exciting new career opportunities for Customer Support Advisors at our HQ on the Diamond Road, just outside Crumlin.
Location: Randox Laboratories Ltd., 55 Diamond Road, Crumlin, BT29 4QY.
Contract Offered: Full-time, Permanent
Working Hours / Shifts: 40 hours per week, alternating between 2 shift patterns. Shift 1 - Monday to Friday from 08.20 to 17.00. Shift 2 - Monday to Thursday from 08.20 to 18.00 and 08.20 to 12.30 on a Friday.
What does this role involve? This role plays a vital role in promoting Randox Health services and enhancing client relationships. This is a varied role that may also include the following responsibilities:
- Respond to customer enquiries promptly via phone, email, or live chat.
- Troubleshoot customer issues related to orders, account status, and relevant concerns.
- Deliver exceptional customer service by addressing queries effectively.
- Provide essential support for clients whilst identifying potential sales opportunities.
- Assisting with sales by providing information about new and existing products.
- Processing payments.
- Analysing customer queries and trends.
- Performing assigned administrative duties.
- Collaborating with other team members and internal departments.
Who can apply? This role would suit an individual who is passionate about both sales and customer service.
Essential criteria:
- Excellent verbal and written communication skills.
- Currently hold the right to work in the UK.
- Excellent customer service skills.
Desirable:
- Previous experience in a similar role.
- Experience in a customer facing environment.
- Experience working in a busy environment.
- Experience dealing with customers via email and phone.
- Previous sales experience.
This advert may be open for as long as 30 days although we may close the advert early if we receive sufficient applicants to fill the roles.
Customer Support Advisor employer: Randox Food Diagnostics
Contact Detail:
Randox Food Diagnostics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor
✨Tip Number 1
Familiarise yourself with Randox Health's services and products. Understanding their offerings will not only help you answer customer queries effectively but also demonstrate your genuine interest in the company during any interactions.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. Since this role involves responding to customer enquiries, being articulate and clear will set you apart from other candidates.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've successfully handled customer issues in the past. This will highlight your capability to troubleshoot effectively, which is crucial for a Customer Support Advisor.
✨Tip Number 4
Network with current or former employees of Randox Health on platforms like LinkedIn. Gaining insights from them can provide you with valuable information about the company culture and expectations, helping you tailor your approach.
We think you need these skills to ace Customer Support Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales. Use keywords from the job description, such as 'excellent communication skills' and 'customer enquiries', to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and sales. Mention specific examples of how you've successfully handled customer queries or contributed to sales in previous roles.
Highlight Relevant Skills: In your application, emphasise your verbal and written communication skills, as well as your ability to work in a busy environment. Provide examples of how you've used these skills in past positions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Randox Food Diagnostics
✨Research Randox Health
Before your interview, take some time to learn about Randox Health and its mission. Understanding their innovative diagnostic solutions and commitment to improving health will help you align your answers with their values.
✨Showcase Your Communication Skills
As a Customer Support Advisor, excellent verbal and written communication skills are essential. Be prepared to demonstrate these skills during the interview by clearly articulating your thoughts and providing examples of how you've effectively communicated with customers in the past.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might encounter in this role. Prepare responses that highlight your problem-solving abilities and how you would handle difficult situations, such as a frustrated customer or a complex query.
✨Highlight Sales Experience
If you have previous sales experience, be sure to mention it during the interview. Discuss how you've identified sales opportunities in past roles and how you can apply that experience to enhance client relationships at Randox Health.
