At a Glance
- Tasks: Lead and support the housekeeping team while ensuring properties are beautifully presented.
- Company: Wyndale creates memorable guest experiences in thoughtfully designed properties.
- Benefits: Earn £13.50 per hour, enjoy performance bonuses, and stay free at Wyndale properties.
- Other info: Great opportunities for growth in a creative and caring environment.
- Why this job: Join a supportive team and make a real impact on guest satisfaction.
- Qualifications: Previous housekeeping experience and natural leadership skills required.
The predicted salary is between 28000 - 30000 £ per year.
Location: Birmingham (with occasional travel to Worcester & Malvern)
Contract Type: Full-Time
Hours: 9:00am - 5:00pm, 5 days per week (including weekends, with 2 days off during the week)
Pay: £13.50 per hour + performance bonuses
Reports To: Directors
Requirements: Full UK driving licence and reliable vehicle
About Wyndale: At Wyndale, we don't just offer places to stay - we create moments that guests remember. Each of our properties is thoughtfully designed to evoke emotion, offer a sense of escape, and provide a curated experience that feels personal, warm, and unforgettable.
The Role: We're looking for an experienced and motivated Housekeeping Team Lead to be the driving force behind our Birmingham operation. This role goes beyond cleaning - you'll be responsible for leading and supporting the housekeeping team, maintaining our Wynning standards, and ensuring every property is presented beautifully for every guest.
Key Responsibilities:
- Cleaning & Property Presentation: Clean and prepare guest spaces to a consistently high standard across Birmingham properties. Stage properties to match listing photos - setting mood lighting, placing soft furnishings, and adjusting final details. Start and end your day at our Birmingham storage unit, collecting and returning linens and supplies. Travel between multiple Birmingham properties throughout the day to complete assigned tasks.
- Team Leadership & Support: Act as the first point of contact for the Birmingham housekeeping team day-to-day. Support, motivate, and guide team members to maintain morale and high performance. Step in to cover cleans where needed, leading by example on standards and presentation. Coordinate daily schedules and ensure tasks are completed efficiently and on time.
- Spot Checks & Quality Control: Conduct regular spot checks across Birmingham properties to ensure Wynning standards are consistently met. Identify any areas for improvement and provide prompt, constructive feedback to the relevant team member. Document and report quality issues, damages, or maintenance concerns to management. Ensure Breezeway logs are completed accurately and on time.
- Training & Onboarding: Lead the onboarding of new housekeeping staff, ensuring they are set up for success from day one. Deliver hands-on training across cleaning standards, property staging, linen management, and Breezeway use. Support ongoing development of the team through coaching and feedback. Contribute to building and refining training materials and SOPs.
- Stock & Operations: Oversee Birmingham stock and linen management, ensuring supplies are well-maintained and replenished. Perform inventory checks and flag missing items, damage, or supply needs to management. Uphold health and safety protocols when using cleaning chemicals and equipment.
What We're Looking For:
- Previous housekeeping experience, ideally in a serviced accommodation or hospitality environment.
- Natural leadership skills with the confidence to guide and support a team.
- A strong eye for detail and a genuine pride in delivering exceptional standards.
- A passion for presentation and creating a great first impression for guests.
- Organised, dependable, and calm under pressure.
- Good communication skills and the ability to give constructive feedback.
- Full UK driving licence and access to a reliable vehicle (mileage contribution provided).
- Comfortable using apps and tools such as Breezeway (training provided).
Pay & Benefits:
- £13.50 per hour.
- Performance-based bonus structure tied to guest satisfaction and 5-star review feedback.
- Stay free at any Wyndale property as part of our employee incentive scheme.
- Mileage contribution for travel between properties.
- Supportive team environment with genuine opportunities to grow.
- Be part of a brand that values creativity, care, and going the extra mile.
If you're a natural leader who takes pride in their work and wants to be part of something special, we'd love to hear from you. Apply now and help us deliver the Wyndale experience.
Housekeeping Team Leader in Birmingham employer: Ramsdale Capital T/A Wyndale
At Wyndale, we pride ourselves on creating memorable experiences for our guests while fostering a supportive and dynamic work environment for our employees. As a Housekeeping Team Leader in Birmingham, you will enjoy competitive pay, performance bonuses, and the unique opportunity to stay at any Wyndale property for free. We are committed to your professional growth, offering hands-on training and a culture that values creativity and teamwork.
Contact Details:
Ramsdale Capital T/A Wyndale Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housekeeping Team Leader in Birmingham
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Wyndale. Check out their social media and website to understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your previous experience aligns with the role of Housekeeping Team Lead. Highlight your leadership skills and attention to detail, as these are key for the position.
✨Tip Number 3
Show off your personality! During the interview, let your passion for hospitality shine through. Share stories about times you've gone the extra mile for guests or led a team to success. This will help you stand out and show that you’re a great fit for Wyndale's mission.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your chat. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Housekeeping Team Leader in Birmingham
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for housekeeping and guest experiences shine through. We want to see that you genuinely care about creating memorable moments for our guests!
Highlight Your Leadership Skills:As a Housekeeping Team Leader, you'll be guiding a team. Make sure to showcase any previous leadership experience or examples where you've motivated others. We love seeing how you can inspire a team!
Be Detail-Oriented:Since attention to detail is key in this role, use your application to demonstrate your meticulous nature. Share specific examples of how you've maintained high standards in previous roles – we want to know you take pride in your work!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Wyndale!
How to prepare for a job interview at Ramsdale Capital T/A Wyndale
✨Know Your Stuff
Before the interview, make sure you understand Wyndale's mission and values. Familiarise yourself with their properties and the standards they uphold. This will help you demonstrate your passion for creating memorable guest experiences.
✨Show Off Your Leadership Skills
Be ready to discuss your previous experience in leading a team. Think of specific examples where you motivated your team or improved performance. Highlight your ability to give constructive feedback and how you handle challenges.
✨Attention to Detail is Key
Since the role requires a strong eye for detail, prepare to talk about how you ensure high cleaning standards. You might want to share any methods you use for quality control or how you train others to maintain those standards.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes, or how success is measured at Wyndale. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
