At a Glance
- Tasks: Create warm, inviting spaces and ensure exceptional guest experiences.
- Company: A hospitality brand focused on memorable guest experiences.
- Benefits: £13/hour, performance bonuses, free stays, and career progression.
- Other info: Travel across Birmingham with opportunities for recognition and rewards.
- Why this job: Combine your eye for detail with a passion for hospitality in a rewarding role.
- Qualifications: High standards, attention to detail, and previous experience preferred.
The predicted salary is between 26000 - 28000 £ per year.
Do you notice the finer details that others miss? Do you take pride in creating spaces that feel warm, welcoming, and beautifully presented? Are you someone who understands that exceptional hospitality is about atmosphere, experience, and presentation and not just cleanliness?
If so, this could be the perfect opportunity for you! We are looking for an experienced, hardworking, and highly detail-oriented Housekeeper & Guest Experience Specialist to join our growing team, primarily covering Birmingham, with occasional support required in Worcester and Malvern. This is not a standard housekeeping role. We are looking for someone who genuinely cares about presentation, takes pride in perfection, and understands the impact that thoughtful finishing touches have on a guest's experience.
About Us
We don’t just offer places to stay, we create memorable guest experiences. Each of our properties is carefully designed to evoke comfort, warmth, and a sense of escape. From the moment a guest walks through the door, every detail is intended to make them feel welcomed, relaxed, and inspired. Our team plays a huge part in delivering that experience. We believe exceptional hospitality starts long before a guest checks in, and our housekeeping team is at the heart of making that happen.
The Role
This position combines high-end housekeeping with property styling and guest presentation. You won’t simply be cleaning properties; you’ll be preparing and curating spaces to ensure every guest walks into an environment that feels luxurious, welcoming, and beautifully put together. Our ideal candidate has an eye for aesthetics and understands how small details such as lighting, cushions, presentation, finishing touches completely transform the guest's experience.
You will be responsible for ensuring every property is:
- Immaculately clean
- Beautifully presented
- Consistent with our brand standards
- Fully guest-ready for arrival
You’ll also use our operational app, Breezeway, to upload before and after photographs, complete property checks, and report any maintenance or inventory issues. Full face-to-face training will be provided.
Key Responsibilities
- Prepare and clean guest properties to an exceptionally high standard
- Style and stage properties to reflect listing photography and brand presentation standards
- Create warm, inviting environments using lighting, soft furnishings, and attention to detail
- Travel between multiple properties across Birmingham and occasionally Worcester/Malvern
- Collect and return supplies from our Birmingham and Worcester storage hubs
- Conduct inventory checks and report damages, missing items, or maintenance concerns
- Upload property reports and photographs using the Breezeway app
- Work efficiently both independently and within a wider team
- Contribute directly to the outstanding first impressions and 5-star guest experiences our brand is known for
What We’re Looking For
- Has a naturally high standard and takes genuine pride in their work
- Has an exceptional eye for detail and presentation
- Understands how to create atmosphere and elevate a space
- Is reliable, self-motivated, and trustworthy
- Works well independently and manages time effectively
- Is adaptable and comfortable working across multiple locations
- Has previous housekeeping or hospitality experience (preferred but not essential)
- Holds a full UK driving licence and has access to a reliable vehicle
- Is willing to complete an Enhanced DBS check if they do not already have one
- Provide x2 references
Driver & Travel Requirements
This role is primarily based in Birmingham, though occasional travel to Worcester and Malvern will be required to support operational needs. Due to the nature of the role and the spread of our properties across the West Midlands, a full UK driving licence and access to your own reliable vehicle are essential. Mileage contribution is provided.
Pay & Benefits
- £13 per hour
- Performance-based bonus structure
- Free stays at our properties as part of our employee incentive scheme
- Opportunities to be recognised and rewarded for exceptional guest feedback and standards
- Career progression
We believe the people who help create incredible guest experiences should also get to enjoy them. Our bonus structure is directly linked to guest satisfaction, cleanliness standards, presentation quality, and 5-star reviews recognising the important role our housekeeping team plays in our success.
If this sounds like the role you’ve been looking for then please apply ASAP.
Housekeeper & Guest Experience Specialist in Birmingham employer: Ramsdale Capital T/A Wyndale
Join a dynamic team in Birmingham where your attention to detail and passion for hospitality will shine. We offer competitive pay, performance bonuses, and unique staff stay incentives, all within a supportive work culture that values employee growth and recognition. Experience the satisfaction of creating memorable guest experiences while enjoying opportunities for career progression in a company that truly appreciates the art of hospitality.
Contact Details:
Ramsdale Capital T/A Wyndale Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housekeeper & Guest Experience Specialist in Birmingham
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Ramsdale Capital T/A Wyndale. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Ramsdale Capital T/A Wyndale
Don't be shy about reaching out to Ramsdale Capital T/A Wyndale directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Housekeeper & Guest Experience Specialist in Birmingham
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Ramsdale Capital T/A Wyndale and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Ramsdale Capital T/A Wyndale
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
