At a Glance
- Tasks: Create warm, inviting spaces and ensure exceptional guest experiences.
- Company: A hospitality brand focused on memorable guest experiences.
- Benefits: £13 per hour, performance bonuses, free stays, and career progression.
- Other info: Join a team that values your contribution to creating 5-star experiences.
- Why this job: Combine your eye for detail with a passion for hospitality in a dynamic role.
- Qualifications: Attention to detail, reliability, and a full UK driving licence required.
The predicted salary is between 26000 - 28000 £ per year.
Do you notice the finer details that others miss? Do you take pride in creating spaces that feel warm, welcoming, and beautifully presented? Are you someone who understands that exceptional hospitality is about atmosphere, experience, and presentation and not just cleanliness?
We are looking for an experienced, hardworking, and highly detail-oriented Housekeeper & Guest Experience Specialist to join our growing team, primarily covering Birmingham, with occasional support required in Worcester and Malvern. This is not a standard housekeeping role. We are looking for someone who genuinely cares about presentation, takes pride in perfection, and understands the impact that thoughtful finishing touches have on a guest's experience.
About Us
We don’t just offer places to stay, we create memorable guest experiences. Each of our properties is carefully designed to evoke comfort, warmth, and a sense of escape. From the moment a guest walks through the door, every detail is intended to make them feel welcomed, relaxed, and inspired. Our team plays a huge part in delivering that experience. We believe exceptional hospitality starts long before a guest checks in, and our housekeeping team is at the heart of making that happen.
The Role
This position combines high-end housekeeping with property styling and guest presentation. You won’t simply be cleaning properties; you’ll be preparing and curating spaces to ensure every guest walks into an environment that feels luxurious, welcoming, and beautifully put together. Our ideal candidate has an eye for aesthetics and understands how small details such as lighting, cushions, presentation, and finishing touches completely transform the guest's experience.
You will be responsible for ensuring every property is:
- Immaculately clean
- Beautifully presented
- Consistent with our brand standards
- Fully guest-ready for arrival
You’ll also use our operational app, Breezeway, to upload before and after photographs, complete property checks, and report any maintenance or inventory issues. Full face-to-face training will be provided.
Key Responsibilities
- Prepare and clean guest properties to an exceptionally high standard
- Style and stage properties to reflect listing photography and brand presentation standards
- Create warm, inviting environments using lighting, soft furnishings, and attention to detail
- Travel between multiple properties across Birmingham and occasionally Worcester/Malvern
- Collect and return supplies from our Birmingham and Worcester storage hubs
- Conduct inventory checks and report damages, missing items, or maintenance concerns
- Upload property reports and photographs using the Breezeway app
- Work efficiently both independently and within a wider team
- Contribute directly to the outstanding first impressions and 5-star guest experiences our brand is known for
What We’re Looking For
- Has a naturally high standard and takes genuine pride in their work
- Has an exceptional eye for detail and presentation
- Understands how to create atmosphere and elevate a space
- Is reliable, self-motivated, and trustworthy
- Works well independently and manages time effectively
- Is adaptable and comfortable working across multiple locations
- Has previous housekeeping or hospitality experience (preferred but not essential)
- Holds a full UK driving licence and has access to a reliable vehicle
- Is willing to complete an Enhanced DBS check if they do not already have one
- Provide x2 references
Driver & Travel Requirements
This role is primarily based in Birmingham, though occasional travel to Worcester and Malvern will be required to support operational needs. Due to the nature of the role and the spread of our properties across the West Midlands, a full UK driving licence and access to your own reliable vehicle are essential. Mileage contribution is provided.
Pay & Benefits
- £13 per hour
- Performance-based bonus structure
- Free stays at our properties as part of our employee incentive scheme
- Opportunities to be recognised and rewarded for exceptional guest feedback and standards
- Career progression
If this sounds like the role you’ve been looking for then please apply ASAP.
Housekeeper & Guest Experience Specialist in Birmingham employer: Ramsdale Capital Ltd T/A Wyndale
Join our dynamic team in Birmingham as a Housekeeper & Guest Experience Specialist, where your attention to detail and passion for hospitality will shine. We offer competitive pay, performance bonuses, and unique staff stay incentives, all within a supportive work culture that values your contributions and encourages career growth. Experience the joy of creating memorable guest experiences while enjoying the flexibility of working across beautiful properties in Birmingham, Worcester, and Malvern.
Contact Details:
Ramsdale Capital Ltd T/A Wyndale Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housekeeper & Guest Experience Specialist in Birmingham
✨Tip Number 1
Get to know the company vibe! Before your interview, check out their website and social media. This will help you understand their brand and tailor your conversation to show how you fit into their culture.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your attention to detail and how you create welcoming spaces, just like they want in a Housekeeper & Guest Experience Specialist.
✨Tip Number 3
Bring your A-game to the interview! Dress smartly and be ready to discuss your previous experiences in hospitality or housekeeping. Highlight specific examples where you’ve gone above and beyond to create a great guest experience.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. Mention something specific from your chat that excited you about the role, showing you’re genuinely interested in joining their team.
We think you need these skills to ace Housekeeper & Guest Experience Specialist in Birmingham
Some tips for your application 🫡
Show Your Attention to Detail:When writing your application, make sure to highlight your eye for detail. Mention specific examples of how you've created warm and inviting spaces in the past. We love candidates who take pride in presentation!
Be Authentic:Let your personality shine through in your application. We want to know what makes you tick and why you're passionate about hospitality. Share your experiences that reflect your commitment to creating memorable guest experiences.
Tailor Your Application:Make sure your application speaks directly to the role of Housekeeper & Guest Experience Specialist. Use keywords from the job description to show us you understand what we're looking for. This will help your application stand out!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out on joining our fantastic team!
How to prepare for a job interview at Ramsdale Capital Ltd T/A Wyndale
✨Show Off Your Attention to Detail
During the interview, highlight specific examples of how you've gone above and beyond in your previous roles. Talk about times when you noticed small details that made a big difference in guest experience or property presentation.
✨Demonstrate Your Understanding of Atmosphere
Be prepared to discuss how you create inviting environments. Share your thoughts on the importance of elements like lighting and soft furnishings, and how they contribute to a guest's overall experience.
✨Familiarise Yourself with the Breezeway App
Since you'll be using the Breezeway app for property checks and reporting, it’s a good idea to research it beforehand. Mentioning your familiarity with the app can show your readiness to hit the ground running.
✨Express Your Passion for Hospitality
Let your enthusiasm for creating memorable guest experiences shine through. Share why you love working in hospitality and how you believe your role as a Housekeeper & Guest Experience Specialist contributes to that mission.
