At a Glance
- Tasks: Coordinate private patient admissions and ensure excellent customer service.
- Company: Join Ramsay Health Care UK, a leading independent healthcare provider.
- Benefits: Enjoy competitive salary, private medical cover, and flexible working options.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in patient care while developing your career.
- Qualifications: Marketing or sales experience and strong communication skills required.
The predicted salary is between 31819 - 38889 £ per year.
New Hall Hospital is part of Ramsay Health Care UK, one of the leading independent healthcare providers in England. New Hall opened in 1980 and is one of Wiltshire's leading private hospitals with an excellent reputation for delivering high quality healthcare for patients with health insurance, patients who are self-funding treatment or NHS patients exercising choice through the e-referral system.
You will assist the Hospital to grow self-pay and Private Medically Insured admissions to defined targets. To effectively manage consultant relationships to ensure the private patient experience is consistently delivered. This interaction will be across all channels; in person, on the telephone and in writing. To be measured through patient satisfaction, compliments and/or complaints whilst undertaking analysis of private activity in order to maximise revenue generation.
What you'll do:
- Handle all enquiries and book appointments via telephone, email or social media
- Provide detailed information to patient enquiries whilst delivering excellent customer service
- Build and maintain excellent relationships with internal hospital teams, consultants, medical secretaries and external stakeholders to ensure appointments are converted
- Maintain contact with potential patients to ensure they are satisfied with the progress of their enquiry
What you'll bring with you:
- Marketing and or Sales experience
- Ability to manage a portfolio of private patients from initial call to discharge
- Sound Computer skills using the MS Office Suite and Web based reporting
- Confident in engaging with a variety of people particularly in a high end setting
- Excellent communication skills both face to face, over the phone and in writing
- Articulate with the highest standard of personal presentation
Why join us?
At Ramsay Health Care UK, our people are at the heart of our success. Our benefits are designed to support your wellbeing, work-life balance and career development, because we're people caring for people:
- Health, Wellbeing & Financial Security: Private Medical Cover, with the option to add your partner and dependants, Discounted Bupa Dental Insurance, Life Assurance (Death in Service) x3 your base salary, Private Pension, with Ramsay matching up to 5% after a qualifying period, Employee Assistance Programme
- Work-Life Balance: 25 days annual leave + bank holidays, with the option to buy or sell additional days, Flexible shift patterns, where possible, Family friendly policies including enhanced parental leave, Volunteer leave to support causes that matter to you
- Career Development & Recognition: Training and Development via the Ramsay Academy to support your career development, Colleague recognition programme to celebrate our people
- Lifestyle & Everyday Perks: Access to our benefits platform, offering a wide range of discounts, Cycle2Work scheme, Subsidised staff restaurant, where possible, Free parking on site, where possible
Ramsay Health Care UK is a well-established global hospital group with over 60 years' experience. We are a global provider operating in 8 countries with 88,000 staff who treat 8 million patients each year. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We are well known for our strong, long-standing relationship with the NHS.
We love people with a positive, "can do" attitude who want to make a difference in their work. "Our employees are Ramsay." The skills and commitment of our employees forms the basis for our success. We know our people are our greatest asset, our business is growing and we would like you to join us. "The Ramsay Way" culture recognises that people - staff and doctors - are Ramsay Health Care's most important asset and this has been key to our ongoing success.
We are proud of our 'Speak Up for Safety' programme and ensure that the patient is at the heart of everything we do. Join us and have more 'Time to Care'. We are committed to equality of opportunity for all. This position is subject to background and DBS checks. We are proud to support the UK's Armed Forces and Reservists and have already achieved the Silver Award as part of the MOD's A.
Private Patient Co-ordinator in Salisbury employer: ramsayhealthcare
Ramsay Health Care UK is an exceptional employer, offering a flexible Bank contract that allows you to balance your work and personal life while contributing to high-quality patient care at Fitzwilliam Hospital. With competitive hourly rates, excellent training opportunities, and a supportive work culture that values every employee, you'll find a rewarding environment where your skills can thrive. Join a team that prioritises patient care and employee well-being in a state-of-the-art facility nestled in the tranquil Milton Estate.
StudySmarter Expert Advice🤫
We think this is how you could land Private Patient Co-ordinator in Salisbury
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We think you need these skills to ace Private Patient Co-ordinator in Salisbury
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at ramsayhealthcare.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at ramsayhealthcare.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to ramsayhealthcare. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at ramsayhealthcare. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at ramsayhealthcare
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research ramsayhealthcare’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
