At a Glance
- Tasks: Lead and manage the administrative team to deliver top-notch service.
- Company: Join Ramsay Health Care, a leading independent healthcare provider in England.
- Benefits: Enjoy private medical cover, flexible leave, and career development opportunities.
- Other info: Be part of a global team dedicated to delivering exceptional care.
- Why this job: Make a real impact on patient experience in a supportive environment.
- Qualifications: Management experience and strong communication skills are essential.
The predicted salary is between 31500 - 38500 £ per year.
- Job Advert
- Administration Manager
- 37.5 hours per week, Full-time
- 12 Month Fixed Term Contract
Cobalt Hospital is part of Ramsay Health Care UK, one of the leading independent healthcare providers in England.
The hospital has an excellent reputation for delivering high quality healthcare for patients with health insurance, patients who are self-funding treatment or NHS patients exercising choice through the e-referral system.
As the Head of Department, you will lead and manage the service delivery of the administrative team who are committed to delivering the highest quality administrative outcomes in a supported environment.
You will manage the following areas: reception, outpatient bookings, medical records and the local teams telephony functionality.
The role will involve engagement with a wide range of stakeholders including patients, clinical professionals and Heads of Department and staff.
Key objectives are to deliver a strong customer focused service across all the areas of responsibility, plus contributing to the overall improvement of patient experience across the hospital.
We ideally want someone who is committed to maximising the opportunities to create a positive impact for our service users at every contact touch point, whether that be face to face, e-mail or telephone.
We are focused on utilising analytical tools and technology to improve our service efficiency and customer access.
To build on this we are seeking someone with knowledge and skills that demonstrates how they have managed to use different techniques to improve services that maximise business opportunities.
What you’ll bring with you
- Management Experience and/or demonstrated ability to manage a team.
- Effective communication skills and proven ability to work effectively in a team environment and independently as required.
- Analytical confidence with some pre-existing knowledge of systems such as Power BI and MS365 Teams telephony.
- Sound written and verbal communication skills.
- Planning and organisational skills.
- Demonstrate commercial and financial awareness.
- Good computer skills (MS Office package).
- Flexibility and adaptability.
- The ability to make decisions and use your initiative.
Why join us?
- Health, Wellbeing & Financial Security
- Private Medical Cover, with the option to add your partner and dependants
- Discounted Bupa Dental Insurance
- Life Assurance (Death in Service) x3 your base salary
- Private Pension, with Ramsay matching up to 5% after a qualifying period
- Employee Assistance Programme
- 25 days annual leave + bank holidays, with the option to buy or sell additional days
- Flexible shift patterns, where possible
- Family friendly policies including enhanced parental leave
- Volunteer leave to support causes that matter to you
- Training and Development via the Ramsay Academy to support your career development
- Colleague recognition programme to celebrate our people
- Access to our benefits platform, offering a wide range of discounts
- Cycle2Work scheme
- Subsidised staff restaurant, where possible
- Free parking on site, where possible
About Us
Ramsay Health Care UK is a well-established global hospital group with over 60 years' experience.
We are a global provider operating in 8 countries with 88,000 staff who treat 8 million patients each year.
It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England.
We are well known for our strong, long-standing relationship with the NHS.
We love people with a positive, "can do" attitude who want to make a difference in their work. "Our employees are Ramsay." The skills and commitment of our employees forms the basis for our success.
We know our people are our greatest asset, our business is growing and we would like you to join us. "The Ramsay Way" culture recognises that people - staff and doctors - are Ramsay Health Care's most important asset and this has been key to our ongoing success.
We are proud of our 'Speak Up for Safety' programme and ensure that the patient is at the heart of everything we do. Join us and have more 'Time to Care'.
We are committed to equality of opportunity for all. This position is subject to an Enhanced DBS check.
We care. It's more than what we do, it's who we are. Everything we do is about striving to deliver the best care. And it's a belief that's as true today as it was
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Administration Manager in Newcastle upon Tyne employer: ramsayhealthcare
At Buckshaw Hospital, we pride ourselves on being an excellent employer, offering a supportive work culture that values professional development and teamwork. Our state-of-the-art facilities in Chorley provide MRI/CT Radiographers with the opportunity to enhance their skills while contributing to high-quality patient care. With flexible working arrangements and access to ongoing training through Ramsay Academy, we ensure our employees thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Administration Manager in Newcastle upon Tyne
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like ramsayhealthcare.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at ramsayhealthcare.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like ramsayhealthcare, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Administration Manager in Newcastle upon Tyne
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at ramsayhealthcare.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at ramsayhealthcare.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to ramsayhealthcare. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at ramsayhealthcare. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at ramsayhealthcare
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research ramsayhealthcare’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
