At a Glance
- Tasks: Manage patient enquiries and appointments while delivering top-notch customer service.
- Company: Join Ramsay Health Care UK, a leading independent healthcare provider.
- Benefits: Enjoy 25 days leave, private medical cover, and flexible working options.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in patients' lives while growing your career.
- Qualifications: Experience in marketing or sales and excellent communication skills required.
The predicted salary is between 36000 - 60000 € per year.
Join our dynamic team at Euxton Hall Hospital in Chorley. Euxton Hall Hospital is part of Ramsay Health Care UK, one of the leading independent healthcare providers in England. The hospital opened in 1983 and is one of Lancashire’s leading private hospitals with an excellent reputation for delivering high-quality healthcare for patients who are self-funding or NHS patients exercising choice through the e-referral system.
An exciting opportunity has arisen for an enthusiastic, highly motivated individual with excellent communication skills to join our team. You will assist the Hospital in growing self-pay and private medically insured admissions to defined targets. To effectively manage consultant relationships to ensure the private patient experience is consistently delivered. This interaction will be across all channels in person, on the telephone and in writing. To be measured through patient satisfaction compliments and/or complaints whilst undertaking analysis of private activity in order to maximise revenue generation.
What you’ll do:
- Handle all enquiries and book appointments via telephone, email or social media
- Provide detailed information to patient enquiries whilst delivering excellent customer service
- Build and maintain excellent relationships with internal hospital teams, consultants, medical secretaries and external stakeholders to ensure appointments are converted
- Maintain contact with potential patients to ensure they are satisfied with the progress of their enquiry
What you’ll bring with you:
- Marketing and/or Sales experience
- Ability to manage a portfolio of private patients from initial call to discharge
- Sound computer skills using the MS Office Suite and web-based reporting
- Confident in engaging with a variety of people, particularly in a high-end setting
- Excellent communication skills both face to face, over the phone and in writing
- Articulate with the highest standard of personal presentation
Benefits:
- 25 days leave, bank holidays
- Buy & Sell flexi leave options
- Private pension where Ramsay will match up to 5% after a qualifying period
- Flexible shift patterns available where possible
- Enhanced competitive parental leave policies
- Private medical cover with option to add partner & dependants
- Life assurance (death in service) x3 base salary
- Free training and development via the Ramsay Academy
- Subsidised staff restaurant (where possible)
- Concerts for carers
- Employee assistance programme
- Cycle2Work scheme available in partnership with Halfords
- Blue light card scheme
Ramsay Health Care UK is a well-established global hospital group with over 60 years of experience. We operate in 11 countries with 88,000 staff who treat 8 million patients each year. We are one of the leading independent hospital service providers in England and have a strong, long-standing relationship with the NHS. We love people with a positive can-do attitude who want to make a difference in their work. Our employees are Ramsay. The skills and commitment of our employees form the basis for our success. We know our people are our greatest asset. Our business is growing and we would like you to join us. The Ramsay Way culture recognises that our people, staff and doctors are Ramsay Health Care’s most important asset. We support the UK’s armed forces and reservists and have already achieved the Silver Award as part of the MODs Armed Forces Covenant Employer Recognition Scheme. We are committed to equality of opportunity for all. This position is subject to background and DBS checks.
Private Patient Co-ordinator in Chorley employer: Ramsay Health
At Euxton Hall Hospital, part of Ramsay Health Care UK, we pride ourselves on being an exceptional employer that values our staff as our greatest asset. Our supportive work culture fosters professional growth through comprehensive training and development opportunities, while our competitive benefits package, including flexible leave options and private medical cover, ensures a rewarding work-life balance. Join us in Chorley, where your contributions will directly impact the quality of care we provide to our patients, all within a dynamic and collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Private Patient Co-ordinator in Chorley
✨Tip Number 1
Get to know the company! Research Euxton Hall Hospital and Ramsay Health Care UK. Understanding their values and culture will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Private Patient Co-ordinator, you'll need to engage with various people. Role-play common scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining our dynamic team at Euxton Hall Hospital.
We think you need these skills to ace Private Patient Co-ordinator in Chorley
Some tips for your application 🫡
Show Off Your Communication Skills:Since the role involves a lot of interaction with patients and consultants, make sure your application highlights your excellent communication skills. Use clear and concise language to demonstrate how you can effectively convey information and build relationships.
Tailor Your Experience:We want to see how your previous marketing or sales experience relates to this role. Don’t just list your past jobs; explain how they’ve prepared you for managing private patient enquiries and ensuring a top-notch experience.
Be Personable:This position is all about creating a positive experience for our patients. Let your personality shine through in your application! Share examples of how you've gone above and beyond in customer service roles to make a difference.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Euxton Hall Hospital!
How to prepare for a job interview at Ramsay Health
✨Know the Hospital Inside Out
Before your interview, take some time to research Euxton Hall Hospital and Ramsay Health Care UK. Understand their values, services, and what sets them apart in the healthcare sector. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Private Patient Co-ordinator, excellent communication is key. Prepare examples of how you've effectively communicated with patients or colleagues in previous roles. Be ready to demonstrate your ability to handle enquiries professionally, whether in person, over the phone, or via email.
✨Highlight Your Customer Service Experience
Since this role involves delivering top-notch customer service, think of specific instances where you've gone above and beyond for a customer. Share these stories during your interview to illustrate your commitment to patient satisfaction and your ability to manage relationships effectively.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the role, the team, and the hospital's future plans. This not only shows your enthusiasm but also helps you determine if this is the right fit for you. Ask about their approach to patient care and how they measure success in the Private Patient Co-ordinator role.
