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- Tasks: Lead the Booking/Reception team, ensuring excellent service and efficient operations.
- Company: Join Ramsay Health Care, a leading private hospital group in the UK.
- Benefits: Enjoy competitive salary, flexible shifts, private medical cover, and free training.
- Why this job: Make a real difference in patient care while developing your leadership skills.
- Qualifications: Experience in team management and strong communication skills required.
- Other info: Dynamic work environment with opportunities for career growth and development.
The Rivers Hospital is one of the leading private hospitals in the UK and is easily accessible from London and the Home Counties. The hospital is located in Sawbridgeworth on the Essex, Hertfordshire border in beautiful countryside. A sweeping drive through landscaped grounds leads you to ample free car parking and our award-winning team focused on providing individual care to meet your needs.
The hospital opened in 1992 and is equipped with the latest medical facilities for diagnosis and treatment, and has very high-quality clinical standards including effective infection prevention measures.
We are looking for an experienced Booking/Reception Team Leader to join our Bookings Team at Rivers Hospital, based in Sawbridgeworth. The Bookings team leader is responsible for the day-to-day operations of the bookings team along with the management of waiting lists. The role will involve meeting service standards and theatre list utilisation whilst ensuring a prompt, professional, friendly and courteous service for members of the public as well as internal and external service users contacting the hospital.
The Bookings team leader will ensure that, in addition to undertaking their own workload, staff are in place to deliver the service. The Booking team leader will work closely with the Directorate Support Managers to develop efficient processes and continually improve the service.
Duties include:
- Managing all systems for receiving Inpatient bookings into the unit
- Prioritising service demands and ensuring capacity is provided to meet demand
- Ensuring that all Inpatient Booking forms are loaded into the system within 48 hours
- Delivery of 80% activity booked at the start of each month
- Booking of activity at least 6 weeks in advance
- Ensuring all bookings targets are met and developing the business in a positive way
- Monitoring and taking action to improve Key Performance Indicators
- Ensuring all patients are Pre Authorised before attending Hospital
- Providing an efficient service excelling in customer service on the telephone and face to face
- Leading the team in ensuring all customers, both internal and external, have all required information in sufficient time
- Developing training plans to ensure all team members are fully trained in all aspects of the booking process
- Managing rotas, annual leave and staff workloads
- Providing HR management of staff
- Monitoring and managing staff performance and ensuring they are working to hospital policies and standard operating procedures
- Being a point of escalation for staff and service users for designated areas of responsibility
- Deputising for the Operational Managers at appropriate forums as needed
You will have great communication and interpersonal skills and will be able to demonstrate experience in leading a team. You will be responsible for providing guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum. This is a busy and demanding role so candidates will need to be enthusiastic, highly motivated and have a flexible approach to their role to ensure the needs of the service are met.
You will supervise the day-to-day activities of the team, build quality relationships, and provide a positive patient experience in line with expectation. This role will report directly to the Hospital's Administration Manager.
What you’ll bring with you:
- Confidence in engaging with a variety of people particularly in a high-end setting
- Excellent communication skills both face to face, over the phone and in writing
- Proven ability to make decisions and establish priorities under conflicting demands
- Very organised, a good communicator with a high degree of computer literacy
- The ability to successfully influence at all levels within the hospital
- The ability to make decisions and use your initiative
- A flexible and positive attitude
Candidates with the following experience would be ideal for the role:
- Line Management Experience
- Experience in working to KPIs (Key Performance Indicators)
- An excellent understanding of booking processes
- Understanding and interpreting complex data
- Proficient knowledge of Microsoft Outlook, Word, Excel and PowerPoint
- Previous use of Patient Administration System (PAS)
- Experience in a healthcare environment
Benefits:
- Days Leave + Bank Holidays
- Private Pension where Ramsay will match up to 5% after a qualifying period
- Flexible shift patterns available where possible
- Enhanced Competitive Parental Leave Policies
- Private Medical Cover with option to add partner & dependants
- Life Assurance (Death in Service) x3 base salary
- Free Training and Development via the Ramsay Academy
- Free Parking on site (where possible)
- Subsidised staff restaurant (where possible)
- Concerts for Carers
- Employee Assistance Programme
- Cycle2Work scheme available, in partnership with Halfords
- The Blue Light Card Scheme
Ramsay Health Care UK is a well-established global hospital group with over 50 years' experience. We are a global provider operating in 8 countries with 88,000 staff who treat 8 million patients each year. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We are well known for our strong, long-standing relationship with the NHS.
We love people with a positive, 'can do' attitude who want to make a difference in their work. Our employees are Ramsay. The skills and commitment of our employees form the basis for our success. We know our people are our greatest asset, our business is growing and we would like you to join us. The Ramsay Way culture recognises that people – staff and doctors – are Ramsay Health Care's most important asset and this has been key to our ongoing success.
We are proud of our 'Speak Up for Safety' programme and ensure that the patient is at the heart of everything we do. Join us and have more 'Time to Care'. We care. It's more than what we do, it's who we are. Everything we do is about striving to deliver the best care. And it's a belief that's as true today as it was when we welcomed our first patients in 1964.
We are proud to support the UK's Armed Forces and Reservists and have already achieved the Silver Award as part of the MOD's Armed Forces Covenant Employer Recognition Scheme. The scheme recognises employers who actively support Defence while encouraging other organisations to adopt the same behaviours in their workplace. As a company, we are committed to supporting the wider Armed Forces community and this includes our staff as well as our patients.
We are committed to equality of opportunity for all. This position is subject to background and DBS checks.
Booking/Reception Team Leader in Sawbridgeworth employer: Ramsay Health Care
Contact Detail:
Ramsay Health Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Booking/Reception Team Leader in Sawbridgeworth
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who might know about openings at Rivers Hospital. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by researching the hospital's values and recent achievements. We want to see how you align with our mission of providing top-notch patient care, so be ready to share how your experience fits into that picture.
✨Tip Number 3
Practice your communication skills! As a Booking/Reception Team Leader, you'll need to engage with various people. Role-play common scenarios with a friend to boost your confidence and ensure you come across as professional and approachable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Rivers Hospital.
We think you need these skills to ace Booking/Reception Team Leader in Sawbridgeworth
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Booking/Reception Team Leader role. Highlight your relevant experience in managing bookings and leading teams, as this will show us you’re the perfect fit for our hospital.
Show Off Your Communication Skills: Since this role involves a lot of interaction with patients and staff, it’s crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to reflect how you’d communicate in person or over the phone.
Highlight Your Organisational Skills: We’re looking for someone who can juggle multiple tasks and prioritise effectively. In your application, give examples of how you’ve successfully managed workloads or improved processes in previous roles to show us you can handle the demands of this position.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Rivers Hospital!
How to prepare for a job interview at Ramsay Health Care
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Booking/Reception Team Leader. Familiarise yourself with the key duties mentioned in the job description, such as managing bookings and ensuring excellent customer service. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a team leader, you'll need to inspire and guide your team. Prepare examples from your past experiences where you've successfully led a team or improved processes. Highlight your ability to manage workloads, develop training plans, and handle performance issues, as these are crucial for the position.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you'd handle specific situations, like prioritising service demands or dealing with conflicting requests. Think of scenarios where you've had to make quick decisions under pressure, and be ready to explain your thought process and the outcomes.
✨Demonstrate Your Communication Skills
Excellent communication is key in this role. Practice articulating your thoughts clearly and confidently, both verbally and in writing. Be prepared to discuss how you've effectively communicated with various stakeholders in previous roles, especially in a healthcare setting.
