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- Tasks: Lead sales and grow private patient admissions while ensuring exceptional patient care.
- Company: Join Yorkshire Clinic, a top private hospital part of Ramsay Health Care, dedicated to quality healthcare.
- Benefits: Enjoy 25 days leave, private medical cover, flexible leave options, and free training opportunities.
- Why this job: Be part of a supportive team that values your contributions and strives for excellence in patient care.
- Qualifications: Sales experience, strong communication skills, and a passion for healthcare are essential.
- Other info: Opportunity to work in a dynamic environment with a focus on personal and professional growth.
The predicted salary is between 36000 - 60000 ÂŁ per year.
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Salary: Depending on experience + Benefits
Join our dynamic team at the Yorkshire Clinic in Bingley. Part of Ramsay Health Care, we are a leading provider of healthcare services, committed to delivering exceptional patient care. We specialise in offering personalised solutions to private patients, ensuring they receive the highest level of attention and treatment.
We are seeking a highly motivated and experienced Private Patient Manager to drive sales and grow our private patient segment. The ideal candidate will possess a strong sales background, excellent communication skills, and a passion for delivering top-notch healthcare solutions. The successful person in this role will liaise with self-pay and medically insured patients, local hospital teams, Consultants and Medical Secretaries to grow private patient admissions.
Sales and customer service experience with proven track record in customer relationship management and business development.
Tenacious in identifying sales and business development growth opportunities and experience of executing delivery of challenging business and budget deliverables.
Passion and proven ability to deliver an excellent customer experience for all patients.
Confident managing a team, with experience.
Confident in engaging and building relationships with stakeholders at all levels.
Strong interpersonal, planning and organisational skills.
Effective written and verbal communication skills.
A proven ability to work in both a team environment and independently.
Flexible and adaptable with a proactive and innovative approach to the role.
Strong computer skills and literacy (including MS 365).
25 Days Leave + Bank Holidays
Buy & Sell Flexi Leave Options
Private Pension where Ramsay will match up to 5% after a qualifying period
Enhanced Competitive Parental Leave Policies
Private Medical Cover with option to add partner & dependants
Life Assurance (Death in Service) 3x base salary
Free Training and Development via the Ramsay Academy
Employee Assistance Programme
Cycle2Work scheme available, in partnership with Halfords
The Blue Light Card Scheme
Responsibilities:
Develop and deliver a business development / growth strategy for increasing revenue generation from self-pay and insured customers in line with the hospital’s business plan, corporate objectives and with your Hospital Director and Business Relations Manager.
Understand, track and influence the pipeline of private incoming enquiries and their conversion to initial outpatient appointment through a variety of methods.
Maximise conversion from outpatient appointment to procedure / admit through a variety of methods.
Use tools and reporting provided to regularly review activity and revenue forecasting and tracking.
Support Consultant appointment capacity being fully utilised by working with the SLT and attendance at key activity review meetings.
Work effectively with the Hospital Director, wider SLT and Business Relations Manager to identify new business opportunities and develop existing services to drive growth in line with hospital business plan and corporate initiatives.
Work effectively with your site Business Relations Manager in a joined-up approach to delivering budgeted targets.
Ensure private patients and key stakeholders’ contractual requirements are met and we are delivering a consistently outstanding service, conducive to growth and in line with the Customer Value proposition. Consistently reviewing customer feedback to improve.
Build and maintain excellent relationships with consultants and all internal and external stakeholders in order to maximise opportunities and encourage loyalty.
Understand PMI networks and consultant inclusion.
Provide effective leadership to Private Patient Co-ordinators (where in place)
Utilise the Brandhub platform to update and maintain all templated toolkits.
About Us:
Yorkshire Clinic is one of West Yorkshire\’s leading private hospitals set in three acres of woodland in the grounds of Cottingley Hall near Bingley. The hospital opened in 1982 and has 57 bedrooms including one twin-bedded room all with en suite facilities.The five fully equipped theatres, all with ultra clean air technology, are particularly suitable for orthopaedic procedures, such as arthroscopy, hip and knee replacement.
Ramsay Health Care UK is a well-established global hospital group with over 60 years’ experience. We are a global provider operating in 8 countries with 88,000 staff who treat 8 million patients each year. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We are well known for our strong, long-standing relationship with the NHS.
We love people with a positive, “can do” attitude who want to make a difference in their work. \”Our employees are Ramsay.\” The skills and commitment of our employees forms the basis for our success.
It’s more than what we do, it’s who we are. Everything we do is about striving to deliver the best care. And it\’s a belief that\’s as true today as it was when we welcomed our first patients in 1964.
“The Ramsay Way” culture recognises that our people are our most important asset and this has been key to our ongoing success.
We are proud to support the UK’s Armed Forces and Reservists and have already achieved the Silver Award as part of the MOD’s Armed Forces Covenant Employer Recognition Scheme. The scheme recognises employers who actively support Defence while encouraging other organisations to adopt the same behaviours in their workplace. As a company we are committed to supporting the wider Armed Forces community and this includes our staff as well as our patients.
We are committed to equality of opportunity for all. This position is subject to background and DBS checks.
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Private Patient Manager employer: Ramsay Health Care
Contact Detail:
Ramsay Health Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Private Patient Manager
✨Tip Number 1
Familiarise yourself with the Yorkshire Clinic and Ramsay Health Care's values and mission. Understanding their commitment to exceptional patient care will help you align your approach during interviews and discussions, showcasing your passion for delivering top-notch healthcare solutions.
✨Tip Number 2
Network with current or former employees of the Yorkshire Clinic or Ramsay Health Care. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the Private Patient Manager role.
✨Tip Number 3
Prepare to discuss specific examples from your past experiences that demonstrate your sales and customer service skills. Highlighting your proven track record in customer relationship management will show that you are capable of driving growth in the private patient segment.
✨Tip Number 4
Stay updated on trends in the healthcare industry, particularly regarding private patient services. Being knowledgeable about current challenges and opportunities in this sector will allow you to engage in meaningful conversations and propose innovative ideas during your interview.
We think you need these skills to ace Private Patient Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales and customer service, particularly in healthcare. Use specific examples that demonstrate your ability to drive growth and manage relationships with patients and stakeholders.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering excellent patient care. Mention your experience in business development and how it aligns with the goals of the Yorkshire Clinic. Be sure to express your enthusiasm for the role and the company.
Highlight Key Skills: In your application, emphasise your strong communication skills, leadership experience, and ability to work both independently and as part of a team. These are crucial for the Private Patient Manager role.
Showcase Your Achievements: Include quantifiable achievements in your application, such as revenue growth percentages or successful projects you've led. This will help demonstrate your capability to meet the challenging business and budget deliverables mentioned in the job description.
How to prepare for a job interview at Ramsay Health Care
✨Showcase Your Sales Experience
Make sure to highlight your previous sales achievements and how they relate to the role of Private Patient Manager. Be prepared to discuss specific examples where you successfully drove revenue growth or improved customer relationships.
✨Demonstrate Excellent Communication Skills
Since this role involves liaising with various stakeholders, practice articulating your thoughts clearly and confidently. Use examples from your past experiences to illustrate how you've effectively communicated with patients, consultants, and team members.
✨Understand the Healthcare Landscape
Familiarise yourself with the private healthcare sector, especially regarding self-pay and medically insured patients. Being knowledgeable about current trends and challenges in the industry will show your commitment and readiness for the role.
✨Prepare Questions for the Interviewers
Think of insightful questions to ask during the interview. This could include inquiries about the hospital's growth strategy or how they measure patient satisfaction. It shows your interest in the role and helps you assess if it's the right fit for you.
