Booking/Reception Team Leader

Job Description Booking/ Reception Team Leader Location: New Hall Hospital, Salisbury Hours: 37.5 hours per week, Full-time Salary: Depending on experience + Benefits Summary: New Hall Hospital is one of Wiltshire’s leading private hospitals with an excellent reputation for delivering high quality healthcare treatments and services. Situated in 14 acres of quiet, landscaped parkland two miles south of Salisbury, the Georgian Manor House was opened as a hospital in 1980 and currently has 32 patient beds. By investing in advanced medical technology, the hospital offers a wide range of treatments and services. The fully equipped ultra clean air theatre suite is particularly suitable for orthopaedic procedures offered such as arthroscopy, hip and knee replacements. The day unit is suitable for minor operations and endoscopy. The role: We currently have a great new opportunity for a Booking/ Reception Team Leader to join our team at New Hall Hospital, based in Salisbury. We are looking for a result-driven, self-motivated Team leader for the Hospital’s Bookings Team. As Bookings/ Reception Team Leader you will have great communication and interpersonal skills and will be able to demonstrate experience in leading a team and working to targets. You will be responsible for providing guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum. This is a busy and demanding role so candidates will need to be enthusiastic, highly motivated and have a flexible approach to their role to ensure the needs of the service are met. You will supervise the day-to-day activities of the team, build quality relationships, and provide a positive patient experience in line with expectation. What you’ll bring with you: Be confident in engaging with a variety of people particularly in a high-end setting Excellent communication skills both face to face, over the phone and in writing Proven ability to make decisions and establish priorities under conflicting demands Very organised, a good communicator with a high degree of computer literacy The ability to make decisions and use your initiative A flexible and positive attitude Benefits: 25 Days Leave + Bank Holidays Private Pension where Ramsay will match up to 5% after a qualifying period Flexible shift patterns available where possible Enhanced Competitive Parental Leave Policies Private Medical Cover with option to add partner & dependants Life Assurance (Death in Service) x3 base salary Free Training and Development via the Ramsay Academy Free Parking on site (where possible) Subsidised staff restaurant (where possible) Concerts for Carers Employee Assistance Programme Cycle2Work scheme available, in partnership with Halfords The Blue Light Card Scheme About Us: Ramsay Health Care UK is a well-established global hospital group with over 50 years’ experience. We are a global provider operating in 11 countries with 77,000 staff who treat 8 million patients each year. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We are well known for our strong, long-standing relationship with the NHS. We love people with a positive, “can do” attitude who want to make a difference in their work. “Our employees are Ramsay.” The skills and commitment of our employees forms the basis for our success. We know our people are our greatest asset, our business is growing and we would like you to join us. “The Ramsay Way” culture recognises that people – staff and doctors – are Ramsay Health Care’s most important asset and this has been key to our ongoing success. We are proud of our ‘Speak Up for Safety’ programme and ensure that the patient is at the heart of everything we do. Join us and have more ‘Time to Care’. We are committed to equality of opportunity for all. This position is subject to an Enhanced DBS check. We value your application and welcome any questions you may have prior to applying. Please be advised that we reserve the right to close our advertisements prior to the announced closing date to ensure a quality recruitment process. #ACX #LI-KH1 We care. It’s more than what we do, it’s who we are. Everything we do is about striving to deliver the best care. And it’s a belief that’s as true today as it was when we welcomed our first patients in 1964. “The Ramsay Way” culture recognises that our people are our most important asset and this has been key to our ongoing success. We are proud to support the UK’s Armed Forces and Reservists and have already achieved the Silver Award as part of the MOD’s Armed Forces Covenant Employer Recognition Scheme. The scheme recognises employers who actively support Defence while encouraging other organisations to adopt the same behaviours in their workplace. As a company we are committed to supporting the wider Armed Forces community and this includes our staff as well as our patients. We are committed to equality of opportunity for all. This position is subject to background and DBS checks