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For Companies At a Glance
- Tasks: Lead hospital capacity and utilisation efforts to optimise patient care and revenue.
- Company: Join Ramsay Health Care, a global leader in independent hospital services.
- Benefits: Enjoy 25 days leave, private medical cover, and free training opportunities.
- Why this job: Make a real impact on patient care and operational efficiency in healthcare.
- Qualifications: Experience in healthcare with strong communication and analytical skills.
- Other info: Be part of a supportive team dedicated to delivering the best care.
We are seeking a proactive and driven hospital Capacity and Utilisation Lead to join our team. In this pivotal role, you will support our sites in achieving admissions targets and revenue performance, ensuring that hospital capacity is optimised and our patients receive the highest standards of care. If you are passionate about hospital operational efficiency and enjoy working in a collaborative healthcare environment, we would love to hear from you.
Job Purpose
- Support hospital sites to achieve local admissions targets and revenue goals.
- Escalate any issues or concerns that may impact case numbers or revenue.
- Liaison between bookings, pre-admissions and theatres overseeing the utilisation data and departmental scheduling.
- To reduce underutilised sessions and maximise theatre capacity.
Main Duties And Responsibilities
- Work closely with the Senior Leadership Team (SLT) and the Shared Service Lead to maximise outpatient and theatre capacity, as well as pre-operative clinic efficiency.
- Liaise with clinical teams to maximise efficient theatre scheduling and patient flow, reduce cancellations and produce accurate metrics.
- Build effective partnerships with SLT, secretaries, and consultants to enhance engagement and deliver on theatre and outpatient utilisation targets.
- Negotiate additional capacity with staff and consultants, especially when cancellations occur, ensuring utilisation targets are maintained at short notice.
- Regularly obtain and review departmental utilisation data, meeting with the Senior Leadership Team to identify and support improvements in theatre and outpatient session usage.
- Collaborate with the Shared Service Centre to manage e-RS and Referral to Treatment (RTT) pathways, ensuring efficient referral handling and outpatient bookings.
- Facilitate the smooth and timely progression of patients through their RTT pathway.
- Provide direct leadership and support to Outpatient and Reception Administration Teams.
- Develop and implement training plans focusing on process mapping, reducing duplication, and driving efficiency across the hospital.
Key Deliverables
- Effectively manage the RTT position to ensure timely patient care.
- Support sites in achieving admissions and revenue targets.
- Contribute to improving the hospital’s performance rankings.
- Implement improvements for efficient patient flow.
Performance Metrics
- Delivery of admissions targets and revenue goals.
- Improvement in theatre and outpatient utilisation rates.
- Hospital performance ranking advancements.
About You
- Experience in healthcare is essential, ideally with some operational management or capacity planning experience.
- Excellent communication and negotiation skills, with the ability to build strong working relationships across multi-disciplinary teams.
- Strong analytical skills with the ability to interpret utilisation data and drive improvements.
- Proven leadership abilities and experience in managing administrative teams.
- Proactive, solution-focused, and able to respond effectively and safely to challenges at short notice.
Benefits
- 25 Days Leave + Bank Holidays
- Buy & Sell Flexi Leave Options
- Private Pension where Ramsay will match up to 5% after a qualifying period
- Enhanced Competitive Parental Leave Policies
- Private Medical Cover with option to add partner & dependants
- Life Assurance (Death in Service) x3 base salary
- Free Training and Development via the Ramsay Academy
- Free parking on site
- Subsidised staff restaurant
- Concerts for Carers
- Employee Assistance Programme
- Cycle2Work scheme available, in partnership with Halfords
- The Blue Light Card Scheme
About Us
Ramsay Health Care UK is a well-established global hospital group with over 50 years’ experience. We are a global provider operating in 11 countries with 77,000 staff who treat 8 million patients each year. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We are well known for our strong, long-standing relationship with the NHS. We love people with a positive, “can do” attitude who want to make a difference in their work. Our employees are Ramsay. The skills and commitment of our employees forms the basis for our success. We know our people are our greatest asset, our business is growing and we would like you to join us. “The Ramsay Way” culture recognises that people – staff and doctors – are Ramsay Health Care’s most important asset and this has been key to our ongoing success. We are proud of our ‘Speak Up for Safety’ programme and ensure that the patient is at the heart of everything we do. Join us and have more ‘Time to Care’. We are committed to equality of opportunity for all. This position is subject to an Enhanced DBS check. We value your application and welcome any questions you may have prior to applying. We care. It’s more than what we do, it’s who we are. Everything we do is about striving to deliver the best care. And it’s a belief that’s as true today as it was when we welcomed our first patients in 1964. “The Ramsay Way” culture recognises that our people are our most important asset and this has been key to our ongoing success. We are proud to support the UK’s Armed Forces and Reservists and have already achieved the Silver Award as part of the MOD’s Armed Forces Covenant Employer Recognition Scheme. The scheme recognises employers who actively support Defence while encouraging other organisations to adopt the same behaviours in their workplace. As a company we are committed to supporting the wider Armed Forces community and this includes our staff as well as our patients.
Capacity and Utilisation Lead in Reading employer: Ramsay Health Care UK
Contact Detail:
Ramsay Health Care UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Capacity and Utilisation Lead in Reading
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you showcase why you’re the right fit for the Capacity and Utilisation Lead role.
✨Tip Number 3
Practice your negotiation skills! Be ready to discuss how you can contribute to achieving admissions targets and optimising hospital capacity. Show them you’re not just about filling a position, but about making a real impact.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Capacity and Utilisation Lead in Reading
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in healthcare and operational management. We want to see how your skills align with the role of Capacity and Utilisation Lead, so don’t hold back on showcasing your relevant achievements!
Show Your Passion: Let your enthusiasm for hospital operational efficiency shine through in your application. We love candidates who are genuinely passionate about improving patient care and optimising capacity, so share any relevant experiences that demonstrate this drive.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon where possible. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it gives you a chance to explore more about our company culture and values.
How to prepare for a job interview at Ramsay Health Care UK
✨Know Your Stuff
Before the interview, dive deep into the role of Capacity and Utilisation Lead. Familiarise yourself with hospital operational efficiency, admissions targets, and revenue performance. Being able to discuss these topics confidently will show that you're proactive and driven, just like they want.
✨Showcase Your Communication Skills
Since this role involves liaising with various teams, be prepared to demonstrate your excellent communication and negotiation skills. Think of examples from your past experiences where you built strong working relationships or resolved conflicts effectively.
✨Bring Data to Life
The job requires strong analytical skills, so be ready to talk about how you've interpreted utilisation data in previous roles. Prepare a couple of specific examples where your insights led to improvements in capacity or patient flow – numbers speak volumes!
✨Emphasise Team Collaboration
This position is all about working closely with multi-disciplinary teams. Share stories that highlight your ability to collaborate and lead administrative teams. Show them that you can not only drive efficiency but also foster a positive team environment.
