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For Companies At a Glance
- Tasks: Manage the private patient pathway and deliver exceptional customer support.
- Company: Join Ramsay Health Care UK, a leading global hospital group.
- Benefits: Enjoy 25 days leave, flexible shifts, and private medical cover.
- Why this job: Make a real difference in patients' lives while developing your career.
- Qualifications: Customer service experience and strong communication skills required.
- Other info: Dynamic team environment with opportunities for training and development.
Overview
30 hours per week. Winfield Hospital is one of Gloucestershire\’s leading private hospitals, located on the outskirts of the City of Gloucester. It is situated off the Northern Ring Road with excellent road and rail links. The hospital opened in 1992 and currently has 39 beds including thirty four single rooms all with en-suite facilities.
Job Title: Private Patient Administrator
Winfield Hospital – Gloucester
12 month Fixed Term Contract
Responsibilities
- Manage the private patient pathway within the hospital to ensure that all private patients receive the service they expect.
- Deliver a high standard of support to customers and act as a motivating and approachable point of contact for employees involved in the private patient journey to ensure operational excellence.
- Demonstrate superb communication skills at all levels and possess computer and keyboard competencies.
- Ideally have proven experience of working in an administration setting and the ability to organise and prioritise workloads. Healthcare experience is advantageous.
Skills And Attributes
- Attention to detail and ability to work as part of a team.
- Ability to use and analyse data.
- Establishing and maintaining relationships with internal and external stakeholders.
What You’ll Bring With You
- Proven track record of achieving targets while maintaining a high level of customer service.
- Excellent verbal and written communication skills.
- Proficient computer skills including Excel and Word.
- Experience working in a private healthcare setting is preferred.
Benefits
- 25 days leave + bank holidays
- Buy & Sell Flexi Leave Options
- Private Pension with Ramsay matching up to 5% after a qualifying period
- Flexible shift patterns where possible
- Enhanced Parental Leave Policies
- Private Medical Cover with option to add partner & dependents
- Life Assurance (Death in Service) x3 base salary
- Free Training and Development via the Ramsay Academy
- Subsidised staff restaurant (where possible)
- Concerts for Carers
- Employee Assistance Programme
- Cycle2Work scheme available, in partnership with Halfords
- The Blue Light Card Scheme
About Us
Ramsay Health Care UK is a well-established global hospital group with over 60 years’ experience. We are a global provider operating in 11 countries with 88,000 staff who treat 8 million patients each year. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We are well known for our strong, long-standing relationship with the NHS.
We are committed to equality of opportunity for all. This position is subject to background and DBS checks.
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Private Patient Administrator employer: Ramsay Health Care UK
Contact Detail:
Ramsay Health Care UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Private Patient Administrator
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Ramsay Health Care UK on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and healthcare. We recommend role-playing with a friend to get comfortable and confident in your responses.
✨Tip Number 3
Show off your skills! Bring examples of how you've excelled in previous roles, especially in managing patient pathways or delivering top-notch customer service. Real-life stories make you memorable!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Ramsay team.
We think you need these skills to ace Private Patient Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Private Patient Administrator role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about working at Ramsay Health Care UK and how your background makes you the perfect fit for this role. We love hearing your story!
Show Off Your Skills: Don’t forget to showcase your computer skills, especially with Excel and Word. If you have experience in a private healthcare setting, make sure to mention it! We’re looking for someone who can hit the ground running.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on the path to joining our fantastic team at Winfield Hospital!
How to prepare for a job interview at Ramsay Health Care UK
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Private Patient Administrator role. Familiarise yourself with the responsibilities and required skills mentioned in the job description. This will help you tailor your answers to show how your experience aligns perfectly with what Ramsay Health Care UK is looking for.
✨Showcase Your Customer Service Skills
Since this role is all about providing high-quality support to private patients, be ready to share specific examples of how you've delivered outstanding customer service in the past. Think of situations where you went above and beyond to meet a customer's needs, as this will demonstrate your commitment to operational excellence.
✨Prepare for Data-Driven Questions
Given the emphasis on using and analysing data, brush up on your skills with Excel and any relevant software. Be prepared to discuss how you've used data in previous roles to improve processes or outcomes. This will show that you can handle the analytical side of the job effectively.
✨Build Rapport with Interviewers
Establishing relationships is key in this role, so practice building rapport during your interview. Be friendly, approachable, and engage with your interviewers. Ask them questions about their experiences at Ramsay Health Care UK to show your interest in the team and the company culture.
