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- Tasks: Provide exceptional customer service via phone, email, and web support.
- Company: Join Ramsay Health Care UK, a leading global hospital group with over 60 years of experience.
- Benefits: Enjoy flexible shifts, 25 days leave, private medical cover, and free training opportunities.
- Why this job: Be part of a supportive culture that values your contributions and prioritises patient care.
- Qualifications: No specific qualifications required; just a passion for helping others.
- Other info: Hybrid working options available after probation; join a team that truly cares.
The predicted salary is between 19500 - 22000 £ per year.
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Customer Service Advisor
- 1 year fixed-term contract
- 28.5 hours per week – permanent contract
Job Description
Customer Service Advisor
We are currently recruiting for two vacancies which have become available for the Customer Service Advisor role:
- 1 year fixed-term contract
- 28.5 hours per week – permanent contract
Based at our Springfield site based in Chelmsford with hybrid working opportunities available following successful completion of probation period.
Starting salary of £24,455.00 PA (full time salary based on 37.5 hours per week), moving up to £26,000.00 PA (performance & contribution dependent) and the below benefits:
- Flexible shift patterns within the working hours of 8:00am-8:00pm Mon-Fri and 9:00am-2:00pm Weekend Working
- 25 Days Leave + Bank Holidays (based on full-time, 37.5 hours per week)
- Private Pension where Ramsay will match up to 5% after a qualifying period
- Flexible shift patterns available where possible
- Enhanced Competitive Parental Leave Policies
- Private Medical Cover with option to add partner & dependants
- Life Assurance (Death in Service) x3 base salary
- Free Training and Development via the Ramsay Academy
- Free Parking on site (where possible)
- Subsidised staff restaurant (where possible)
- Employee Assistance Programme – line for financial advice, legal matters, health and wellbeing and more
- Cycle2Work scheme available, in partnership with Halfords
- The Blue Light Card Scheme
We are developing and growing our National Enquiry Centre and as a result we have two new exciting Customer Service Advisor opportunities based at our Springfield Hospital site based in Chelmsford. We are looking for people passionate about customer service to join us and in return receive excellent benefits, training and ongoing career development opportunities within our National Enquiry Centre or across the wider business.
The National Enquiry Centre is Ramsay UK’s central customer service hub and is the heart of our business. Open from 8am – 8pm Monday to Friday and 9am – 2pm Weekends, our dedicated advisors provide telephone, email and web support to our patients and pride themselves on delivering a seamless and positive customer experience.
About Us
Ramsay Health Care UK is a well-established global hospital group with over 60 years’ experience. We are a global provider operating in 11 countries with 77,000 staff who treat 8 million patients each year. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We are well known for our strong, long-standing relationship with the NHS.
We love people with a positive, “can do” attitude who want to make a difference in their work. \”Our employees are Ramsay.\” The skills and commitment of our employees forms the basis for our success.
We know our people are our greatest asset, our business is growing and we would like you to join us. “The Ramsay Way” culture recognises that people – staff and doctors – are Ramsay Health Care’s most important asset and this has been key to our ongoing success.
We are proud of our ‘Speak Up for Safety’ programme and ensure that the patient is at the heart of everything we do. Join us and have more ‘Time to Care’.
We are committed to equality of opportunity for all.
We value your application and welcome any questions you may have prior to applying. Please be advised that we reserve the right to close our advertisements prior to the announced closing date to ensure a quality recruitment process.
Please contact NEC.QT@ramsayhealth.co.uk if you have any questions.
We care.
It’s more than what we do, it’s who we are. Everything we do is about striving to deliver the best care. And it\’s a belief that\’s as true today as it was when we welcomed our first patients in 1964.
“The Ramsay Way” culture recognises that our people are our most important asset and this has been key to our ongoing success.
We are proud to support the UK’s Armed Forces and Reservists and have already achieved the Silver Award as part of the MOD’s Armed Forces Covenant Employer Recognition Scheme. The scheme recognises employers who actively support Defence while encouraging other organisations to adopt the same behaviours in their workplace. As a company we are committed to supporting the wider Armed Forces community and this includes our staff as well as our patients.
We are committed to equality of opportunity for all. This position is subject to background and DBS checks.
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
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Job function
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Industries
Hospitals and Health Care
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Customer Service Advisor employer: Ramsay Health Care UK
Contact Detail:
Ramsay Health Care UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with Ramsay Health Care's values and culture. Understanding 'The Ramsay Way' will help you align your responses during interviews, showcasing how your personal values match theirs.
✨Tip Number 2
Prepare to discuss specific examples of your customer service experience. Think about times when you've gone above and beyond for a customer, as this role is all about delivering a seamless and positive experience.
✨Tip Number 3
Research common customer service scenarios in healthcare settings. Being able to demonstrate your understanding of the unique challenges faced in this industry can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of Ramsay Health Care. They can provide valuable insights into the company culture and the expectations for the Customer Service Advisor role, which can help you tailor your approach.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service. Use bullet points to make it easy to read, and include specific examples of how you've provided excellent customer support in previous roles.
Write a Strong Cover Letter: Your cover letter should express your passion for customer service and why you want to work at Ramsay Health Care. Mention any specific experiences that demonstrate your ability to deliver a positive customer experience and align with 'The Ramsay Way' culture.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at Ramsay Health Care UK
✨Research Ramsay Health Care
Before your interview, take some time to learn about Ramsay Health Care's values, mission, and the services they provide. Understanding their commitment to patient care and employee welfare will help you align your answers with their culture.
✨Showcase Your Customer Service Skills
As a Customer Service Advisor, your ability to handle inquiries and resolve issues is crucial. Prepare examples from your past experiences where you successfully managed customer interactions, demonstrating your problem-solving skills and positive attitude.
✨Prepare for Common Interview Questions
Anticipate questions related to customer service scenarios, such as how you would handle an upset customer or prioritise multiple tasks. Practising your responses will help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, be ready to ask thoughtful questions about the role, team dynamics, and training opportunities. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
